Luxury Living Scapes, Inc.

We did not use them.

Rudy spent a lot of time upfront working with me on the design and materials so that I could get everything I wanted, but still stay in my budget. His design ideas and personal attention completely exceeded my expectations. The cost was clearly laid out up front and the costs associated with any changes that I made during the process were clearly communicated. No hidden costs and extremely reasonable. Our project was completed timely, and all employees were professional and hardworking. We have thoroughly enjoyed our new outdoor living space and wished we had done it sooner. Clearly a first rate company. I highly recommend!!!

It was a waste of my time and money. I paid the $49 and was put on their schedule for the consultation. I took the morning off work to meet with them. And of course, they showed up over an hour late. I got some excuse about how he had to stop and buy a phone charger in order to use his GPS to find my house. We completed the consultation and I was supposed to get a design within 3 days. Of course, I got nothing. I kept emailing them and they kept replying with the fact that I would get something that week. This exchange went on for weeks until I gave up. I asked Angie's List for my money back and they said it was over 30 days, so no luck. Best they could do was offer me a credit towards something else. I was supposed to get my design done in August. I got an email in November with a quote and more excuses as to why it took so long. I politely turned them down and asked for my money back. The last communication from them quoted the 30-day money back policy. They also claim that Angie's List got the $49 and they got nothing. $49 isn't a lot of money, but the principle of the matter is what upsets me the most. People should do what they say they will do, in the timeframe that they said they would do it in. If that isn't possible, they should return the money. I still have all the emails, so if anyone wants anymore detail, I'm more than willing to forward the whole string of communications.

Rudy and the team did a great job. We were amazed how fast they worked. Everything took about 3 1/2 days. I'm very detail oriented so there were a couple of follow-up issues which they took care of later. Rudy is very busy but usually responds within a few days. Sometimes you have to call or e-mail him twice to get a response but that is still better than probably getting no response with some contractors. I would definitely recommend them to anyone and have told my neighbors about them.

It was just good. I've never pay the full retail for what I've got. He actually forgot the first appointment and he apologize for that. He came an hour late but he did call. I felt like he was a middle man for a landscaping company and he's not necessarily a designer as he advertise himself. He not even did a design, he just stood there and it was very unimpressive.

They were very professional. They communicated by phone, email and text messages. I appreciated their willingness to do the job and how they communicated. However, I did not use them because of the price and it is not on top of my priority yet. There are other things I need to do for my home.

Rudy and his very talented team installed a mortar and stack stone garden wall in our front yard to aid and address drainage trouble we were experiencing. Each time it rained more than a sprinkle our mulch would be washed away and down the street. The new stone wall not only keeps everything neatly in place, but is truly beautiful and dresses-up the entire space. Luxury Living Scapes, Inc. also addressed and corrected a drainage problem we were experiencing in our backyard by installing a French drain and underground drainage from our gutter to help the water drain away from our home and yard. It has been thoroughly tested by the summer storms/rain. Unfortunately, the plastic top of the drain blows off after each rain and we have to locate the missing top downstream. This was mentioned to Rudy, but he refused to address this concern. Luxury Living Scapes also helped design and install our new patio by using Belgard Urbana pavers and a natural stone seating bench and column. It is absolutely beautiful! We find ourselves wanting to spend all of our spare time outdoors on our new patio and backyard. Rudy and his team are highly skilled artisans, producing amazing results. Each member of his staff was very professional, courteous, extremely hard-working, and seemed to really take pride in their craft. Rudy is so concerned about customer satisfaction that for $50 additional dollars had his team return after completing the project and re-locate a portion of the underground drainage so that we could landscape better around the seatwall, column, and patio as we initially requested of him. ;-) Paying him $50 was the only way to get him to relocate the drain, as initially requested. Rudy delivers good customer service initially, however, once the job is almost complete he delivers lots of excuses, as to why he is unable to address any issues or items of concern. I was home on medical leave all spring and summer due to a staph infection and available to meet with him or is his staff at anytime. It doesn't get any more convenient than that. We have had drainage issues with our new patio that Rudy and his team installed. Unfortunately, every excuse in the book was offered, as to why he or his team could not work on resolving our concerns. We found it very interesting that Luxury Living Scapes, Inc. made time for each Triangle area home show and became so booked that finishing-up and addressing our concerns was impossible. Rudy is all about getting big dollar $ projects and does not like being bothered with reconciling concerns/issues once the job is completed to his standards. After having had this experience with Rudy, I can honestly say that I could not recommend his business. His staff performed quality work, but Rudy's attitude, poor customer service, and disorganized scheduling ruins what could have been a positive experience.

We LOVE our deck - in fact we eat outside most spring, summer, and fall nights. Even in the summer, the temperature is reasonable. Our only complaint is that we sometimes had to repeatedly ask for information (Rudy sometimes forgets).

We are very pleased with the finished product/services. There were some delays due to weather. There were some problems with the drip system, however, they have been fixed. Rudy is very professional, personable, and worked to ensure customer satisfaction. I would recommend his services. I must note in the scoring above that there is a fine line between good and excellent. The cost for the total project was higher than other estimates, but feel that the quality of the work and outcome was worth the cost.

My son just graduated from high school and we are planning a big party with family and friends, I spoke to a number of contractors about getting some hardscaping/landscaping done in time for the party and it looked like it just wasn't going to happen. I had an appointment set up with Rudy and when he came out, he went through the plan in detail, and explained exactly what he and his team would do. When I talked to him about timing, he said "let me see what I can do...." he spoke to an existing customer who agreed to push back their start date slightly - I signed the contract, Rudy's team started on a Friday and worked straight thru to complete the project by the following Tuesday! They finished up the landscaping and some other small work by the end of that week.... so before some contractors had even provided me a quote, Rudy had the project pretty much done. Check out the pictures to see this wasn't a small project. Bottom line is Rudy and his team are fantastic... I was concerned about having my lawn torn up as they had to hand carry tons of flagstones, rock, and pavers via wheelbarrows through my yard. They set-up a plywood "runway" and didn't mess up a thing. His team worked so hard and they were all incredibly polite. When they were done for the day, you wouldn't have even known they were there it was so clean. Rudy was checking up on the project constantly and he is very easy to work with. Sometimes I would just be amazed watching his team at work, since they had 4-5 guys working in such perfect unison... they had a million things going on at the same time, but it was just so professional in how it all came together. They did a great job on the stonework, as well as the pergola and landscaping - a true full service outfit. I know it is difficult to pick a contractor as they all say how they are the best... I'm am very glad I went with Rudy and Luxury Living Scapes because he truly is one of the best. He explains how they will do the job, then delivers on that promise. Originally I didn't think we would have the project done in time for my son's graduation party, but with Rudy and his team we had it all completed long before Mother's Day... Check out the pictures to see the transition of our back yard, and realize this all happened in a matter of days! Overall we didn't have any problems - from start to finish it was a pleasure working with Rudy and his team.

We had them come out for an estimate for a retaining wall. Dennis gave us an estimate via email but when I sent an email back to ask further questions, it bounced back. Then I sent an email to the company's @admin and @info emails which, one was on the email Dennis sent us and the other is on their website. I never heard back after a few days so I called their number. The person answering the phone said Dennis had left and she did answer some of my questions and said someone would get back to me. Meanwhile, my neighbors got a quote at the same time and Luxury Living did get back to them after Dennis left. They said to pass info on to me because they did not have my email or number, which is not true because the admin I talked to said she was in receipt of my emails. Lie #1. Next I got a message from Rudy and an email with a new (higher) quote. His reason for the higher quote was because Dennis messed the estimate up. I responded that while I sympathized about the former employee's issues, I felt they should honor the quote because that was good business. He then responded he would honor that quote and would the stone he chose be acceptable and if so let's sign a contract and get us in the books. Lie #2. We said that was great and let us know how to proceed. I then I asked about the 10% Angie's List discount, Rudy said he couldn't honor that because their profit margin wouldn't be high and now he they would only do the job if my neighbors did their job because otherwise the job was too small and not worth their time. Wait, first they say they'll take our business and let's book and now they say it's not worth their time unless our neighbors do it? This is horrible business and I told Rudy as much and also let my neighbors know about this exchange. He then proceeded to copy my neighbors on a personal email exchange between us, which included information about my quote and further said I asked for an additional discount, when in fact, I did not - I was only trying to confirm our financial commitment. When I asked him not to copy my neighbors, he copied them again and said he did so to "give his side". He further continued to email me and then said he *would* do our job after all. At this point, we are no longer interested in his services as we now wouldn't trust him to not increase the price again or do a good job.

They did come over and do an estimate but we actually decided to move with somebody else. I found them to be very professional, one challenge though is that there was a lot of follow up on my end for me to make sure the man is getting the estimate and then they had an action of finding another estimate because they also provide exterior paint as an option for their services and still up to this day after about 3 or 4 weeks they hadn’t contacted me about that. So I decided to go with someone else who is more responsive than they are but I found them to be pretty professional. What I like about them is that they were very professional, the owner who I met with was very people oriented and provided quality work. What I did not like about them, as I mentioned before was just that there was a lot of follow up on the estimate and I thought that he is going to draw up some plans for me with regards to the landscaping, it was just a normal estimate with just written words and prices. They seem to be processing a lot of different requests so I put then on detention coming from them to a potential consumer what I was hoping for.

Rudy was very professional, no hassles at any time and I'm very very happy with the work they have done.

Used the online request form and received a message from Rudy saying someone would contact me the next day. Exchanged voicemails the next day and then the following the office called to set up an appoinment. 15 minutes after the appointment time I get a call from Rudy saying he is at least 30 mins away. We rescheduled for for an 1 1/12 hours later. a few mins after the new appointment time I receive a text saying he is too far away and will not be coming. Further more he is now not interested in the project at all due to the distance? If this was the case why did it take a week and two missed appointment to tell me? My budget was 15 to 20k so maybe that was too small is his eyes.

It went great. They came in, got the work done and left and it worked. It was a small job. I do not know how much they charged us. I have not heard any complaints about it but I am sure that it was not free.

We couldn't be happier!! The project took only three days. Since our yard already had a fence, Rudy's team only used wheel barrows to bring ALL the materials into my backyard. Amazing! Each stone is over 70lbs and yet, they were able to get it all done on time. My husband was home the whole time and the team working each day was very professional and polite. They cleaned up the work area each day and there was no impact to any other area of our yard. But the best part are the results!! The yard looks SO much better. We love it and everyone who sees it is amazed at the transformation. We held off a long time having this project done and it was well worth the wait. We would gladly recommend Rudy and his team at Luxury Living Scapes to anyone who wants a great job done for a very fair price.

We had a huge makeover in the front and back outer areas of our home, correcting drainage in many cases. We live in a large wooded area. The Luxury Living Scapes company provided the best service we have ever received. The owner, Rudy, is a good communicator who works with you through the process. He is quite good at capturing your hardscape/landscape goals, and his team were remarkably productive each day that they worked, even though there were delays due to rainy weather. Rudy's team members go beyond the usual service - they approach each task with creativity and enormous skill. They are the most conscientious workers I have ever seen, very detailed with the stone building, path design, patio, soil placement, etc. Because of their good work and reputation, they are very much in demand. So, you may have to wait in line for them to get to your home, but the wait is very much worth it.

Luxury Living Scapes met with us and took the time to learn what we were looking for, how the space would be used, & offered suggestions & ideas. Rudy was extremely polite & professional, and clearly has great experience in landscape design. He realized how important this was to us and how quickly we needed it done. He found a small window of opportunity and scheduled us in immediately, almost 1.5 months earlier than expected. The team was fantastic - punctual, professional, polite, and cleaned up after every visit. The work looks awesome & we are very pleased. We are planning a fireplace and sitting bench for the winter. Great work

We are still waiting for a few more phone calls to make the final decision on whether we want to proceed. But, so far this company has been nothing but nice and polite.

Rudy is wonderful to work with, he is very professional, knowledgeable, and responsive. He understood we were going to have to work in stages. The men working with him are courteous and knowledgeable. We had a rainy few days by the time they were going to start our project, so there was a little delay, but they worked on what they could while waiting on some supplies. The area where new Bermuda sod was going had a lot of tree roots, and could not have been easy to clear, but they got it smooth and ready for compost and topsoil. The new sod has taken and is looking beautiful. They put in a simple flagstone path for us that really helps set off the yard. They planted camellias, irises, variegated hosta, azaleas and Dianthus "Firewitch". They even cleaned up plantings that were already in our yard. The next phase will include an arbor at the end of the flagstone path, that leads to our vegetable/flower garden.

When Rudy met with us we where leaning hard to another landscaper. When I described our backyard problem(ie it was a mud pit) he quickly described a holistic approach to fix the issue and make the backyard a place we want to spend time. His vision set the bar high, for which his crew clearly delivered. After signing the contract his crew arrive ~3 weeks later to begin the work. Rudy indicated the work would likely take 2 weeks but we got lucky as far as weather and his crew got the work done in one week. After completion the transformation of our backyard is breathtaking. Please see my before and after pictures as I think you will agree the work was excellent.

Rudy was very helpful and responsive. He came up with a design for us, helped us find all the information we needed to obtain the required permits and neighborhood approval, frequently stopped by during construction to check on the progress. He did a great job taking our vague concept and turning it into an actual outdoor living space we will enjoy for years!

We intend to use their services but we haven’t completed the process. They have been very cooperative and very good to work with. Overall we haven’t had any issues with them. They’ve been professional and the man that did the estimate has been approachable. They’ve been fine so far. There was one time that we were supposed to hear back from the man who did the estimating and we didn’t hear back. Other than that, they’ve been fine with their responsiveness.

Rudy was a great communicator, very thorough in his explanation of what they were going to do and the materials they were going to use. We got a detailed estimate and the work was done in the time frame discussed. His crew worked with meticulous detail to get everything looking perfect. The truth is, you get what you pay for. Rudy and his team use high quality materials and take the time to do things right. I will definitely use them again!

This company was recommended to us by a good friend. Boy did he steer us right! The owner of the company worked with us personally to determine our budget and the design plan. The information we needed for our HOA approval was provided very quickly. The contract was straight-forward. The owner keep us well-informed at every step of the process and was easily accessible by phone or email. The team showed up last weekend at 7:30 AM on Saturday morning. They worked 11 hours each on Saturday and Sunday. We were floored and ensured the owner, Rudy, that it was not necessary; he told us they had a schedule to keep. Those guys worked HARD. We had loaded up with water and iced tea for the team (there were six of them), and Rudy restocked us. When we treated the team to lunch, he offered to reimburse us (we didn't take it). From a pricing perspective, they certainly weren't the cheapest but you get what you pay for. After I saw how hard they worked and how quickly they did the job, I thought the price was amazingly good. And they left my property pristine at the end of the two day wall installation. My husband, in particular, could not be more thrilled with the results. The lawn install is delayed by a day only because of rain. We will work with this company again in the spring to extend our patio and build a pergola. These guys rock. FYI, this company has changed it's name to Luxury Landscapes.