Just Jill Interiors

After I gave my five-figure deposit in December I knew it would be a little while as things needed to be built and shipped. But when I reached out in the spring they said they were still working on it. I reached out in June repeatedly and they finally replied and said they had a lot of emergencies over the summer but they would let me know "in a few days" what was going on. It's now August and they are completely ignoring my emails.

After 3 weeks of waiting I phoned Jill's company phone number and left a message that I wanted to hear from her. I repeated these phone calls for the next month without hearing back from her. Finally I wrote a letter to her requesting the return of my retainer. At this point I received a phone call from her that she had been in Florida and had failed to take my phone number or email address with her. She had no response to why she did not listen to her voice mails, other than say that she had let her staff of one person go. I told her that I thought that her actions were unprofessional to which she replied that she was keeping my retainer that that she could no longer work with me. I highly do not recommend her services. Please note that Jill is not a licensed interior decorator. She states on her website that her skills were derived from watching her mother redecorate their house as a child.

It went very poorly. I paid her for more than 16 hours of her time, for which she did practically nothing. I never got any plans, and very few sample colors or fabrics. She did a lot of hand waving. She claimed I was the first client who didn't like her ideas or color schemes. She didn't return phone calls or emails, she was late for appointments. She sent me some plans after I complained about her services, and they were almost child like. She is very disorganized. I would not recommend her to anyone. I have asked her to return 1750 to me. I was very dissatisfied.

Went well. She helped us pick out colors for every room in our home and gave a few decorating tips also.

We use her a lot. She is good. It was perfect.

She was very talented and prompt. We were very happy with the work.

unknown

I met Jill at the Raleigh Home Show March 2012 and signed on for a follow up discussion regarding a living room makeover at her booth. Jill comes off as having great energy and enthusiasm but this later just showed up as lack of business skills and professionalism. Jill contacted me shortly after the home show and we had a phone interview in which she asked about our project and our lifestyle. On April 21st Jill came to our house whereby we formally entered into an agreement of service to include: designing 3 floor plans, furniture selection, material selection and purchase, fireplace upgrade (new stonework and closing up TV ledge), and some possible painting. She was told the budget of the project. After obtaining a non-refundable $100 deposit I did not hear from her again until late May and the excuses began. She did not make it to that appointment and called last minute because of a flat tire. She didn't reschedule b/c her family was going on vacation. The next time I heard from Jill it was June 7th. I asked her at that time before proceeding whether or not she had time for this project as things were not moving at the pace I expected. She assured me all was good. At the June 7th meeting we came away with a floor plan, made final selections on a rug, side table, couch and 2 side chairs. Jill was to do follow up by scheduling a meeting with her contractor to see what could be done about the fireplace and also follow up on other items of furniture that were still needed for the space: recliner which was a key must have for the floor plan,TV cabinet, tables, lightening and accessories. After taking a substantial down payment and payment for her services (my mistake for not reviewing the details better) Jill just disappeared. By late July, after no contact from Jill, I tried contacting her daily via email and voice messages at her office. It was not until my husband posted a message on her Facebook account that she finally got back with me. More excuses. According to her, for two months her email and voicemail systems were not working. Proof of no business sense. Why did I have to hunt her down in the first place? She should have been keeping in touch with me. August 30th I insisted we meet. At that time I find out that there was a problem with the fabric selection for the 2 side chairs that I thought were ordered back in June along with the couch. Because of the material issue they were never ordered and nor was the couch as it was coming from the same company. The only items that had arrive were a rug and a side table. Jill did nothing with my project from June until August and never kept me abreast of any issues. In an attempt to make up for things she gave me the contact information for her contractor so I could set up an appointment with him to look at our fireplace and give us ideas of what to do and a quote for work, she gave me the contact information for a representative at the Closet Factory so I could make an appointment with her about the TV cabinet and she sent me a picture of what she thought would be a good choice of stone for the fireplace. Thanks for the contact information but isn?t a designer suppose to be there to take control of the project to make sure it comes out correctly? I thought that is what I paid her for. Her contractor never did responded to my inquiries. On September after not receiving materials that were promised to me after our August meeting I wrote Jill and told her not to move forward on this project anymore as working with her was too painful. I had no intentions of dealing with her regarding tables and the rest of the items. My room is still missing ½ the furniture and accessories it needs to be completed. My husband and his uncle have taken on the fireplace project in order to get it done. It is now September 28th, 6 months after starting on this project and I have nothing to show for it except a hole in my pocketbook. My requests to come pick up the rug and side table so I can use the wood tone of the table to match the TV cabinet and finish this project myself have been left unanswered. Do not be pulled in by Jill?s robust personality and if you do advance with great caution and trepidation. Do not allow her to charge upfront for services she has not performed or like me she will leave you for other things. She is unorganized and lacks the ability to multitask. Possible litigation is pending if we cannot work things out between us. I have only requested that she hand over items that rightfully belong to me and have been fully paid for at this point.