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JD Service Now

Plumbing, Drain Cleaning, Water Heaters,

About us

We are a full service plumbing, heating and air conditioning company providing solutions for all your plumbing, heating, and air conditioning needs 24/7. We are a licensed and fully insured contractor that is committed to providing the highest level of work that guarantees quality workmanship. Our upfront pricing on all repairs and replacements insures the customer knows what they will be getting and what the price will be before we begin. Ask about our Angie's List discount. We are a company with a strong desire to provide the best service possible. We strive for 100% customer satisfaction.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioning Maintenance, Repair & Replacement. Heating, Furnace, Heat Pump Maintenance Repair & Replacement, Water Heater, Drain Cleaning, Repair Toilet, Faucet, Tub, Shower, Backflow Preventer Testing. Sewer Video Camera, Water Line, Plumbing, Fixture Relocation, Water Treatment, Leak Detection, Hydro Jetting, Well Pump, Heating & AC Repair & Replacement.

Services we don't offer

New Construction

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6149 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
4%
3
4%
2
5%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 101-125 of 149 reviews

Diane P.
07/2018
5.0
plumbing
  + -1 more
Excellent! Easy!
Description of Work: Garbage disposal install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cecilia E.
05/2017
5.0
plumbing
  + -1 more
just fine, no problems
Description of Work: toilet plugged up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JD Service Now
Thank you [Member Name Removed] on leaving us feedback and choosing us to provide you service.

Mark S.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Ronald N.
02/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Bill H.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed leak in crawl space

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Rachel G.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Michael H.
01/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Excellent, timely service for our heating unit on a very cold day.
Rating CategoryRating out of 5
Yes, I recommend this pro

Michele M.
01/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Gale A.
01/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Austin D.
12/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: JD Plumbing not only solved a difficult and urgent problem quickly, they did so with class and professional aplomb. They also helped replace a large network of polybutylene pipe in our house--for a fair price. We will use them again in the future. Thanks to JD Plumbing, especially Travis and Ryan, and thanks to Angie's List for helping us find them.
Rating CategoryRating out of 5
Yes, I recommend this pro

Joseph S.
11/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MaryEllen B.
10/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro

Virginia M L.
09/2015
5.0
plumbing
  + -1 more
Very Good service!!
Description of Work: Inspected French drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Terry D.
01/2013
5.0
drain cleaning
  + -1 more
JD Plumbing solved a problem we'd been having with our laundry room drain for many years. We liked his service so much that we signed up for their program that will save us money should we have any problems in the future. We definitely would use JD Plumbing again.o
Description of Work: For several years, we had a problem with the drain in our laundry room. Each time the wash machine would empty, water would back up the drain pipe and spill all over the floor. We had to resort to placing the drainage hose in the laundry room sink. Since we don't want to put our home on the market with a plumbing problem, we hired JD Plumbing to get to the bottom of the problem. They determined that the drainage pipe under ground was not connected to our septic system and was causing the backup. They referred a septic contractor who came and made the connection. We haven't had the problem since the repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$395

Summer K.
01/2013
5.0
plumbing
  + -1 more
I sent them a message through Angie's List on Sunday night, explaining that we wanted to get the toilets replaced as soon as possible, since we have two small children and two of the toilets were acting up. They called back that night and scheduled us for the next morning at a time we chose. Tom came out and had a look, talked with us about the replacement toilets, gave us an estimate after only a few minutes doing research, and started to work. I had a chance to clean under the old toilets before the new ones went in, which was very helpful. The old ones had slow leaks that had been causing a musty smell we couldn't place. All told, it only took about six hours even with Tom going to pick up the toilets we wanted from the supplier, clean up, and everything. The work was priced as estimated. I don't want anyone to think that the price was high, because we bought top of the line replacements. Obviously, you should ask if you want a different model. We had estimated based on prior research that this job would cost $1200-1500, so we are very pleased with the price. The plumber was courteous and neat and wore shoe covers. He seemed very trustworthy as well. We even left to the grocery store while he was working. We signed up for their annual inspection membership as well, which gave us a pretty big discount on the work, plus insures that we will catch any future plumbing issues early.
Description of Work: We had three 27 year old toilets removed and three dual flush Toto toilets installed. Due to incorrect installation on the old toilets, the plumber also used special materials and seals to make sure the new toilets will not leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

andrea W.
01/2013
2.0
plumbing
  + -1 more
this started off as a do it yourself project. i couldn't pull the shower cartridge out so i decided to ask a plumber to pull it out for me. i did the rest: turn off the water, pull off the handle, install new cartridge, replace handle, turn water back on. all he did was pull out the cartridge for me and he charged $140. to do the whole job w/ me supplying the part was $270. i had gotten a quote from another company that was $170 which included the part and the entire job. i didn't go with them b/c jd plumbing had a coupon and i thought the price would be similar (jd would not give estimate over the phone). i should have gone w/ the other company: project services. so buyer beware, this company charges way more than the competition.
Description of Work: extremely expensive
Rating CategoryRating out of 5
$140

Response from JD Service Now
We certainly appreciate honest feedback from everyone of our customers. We believe that when we have fallen short and it is brought to our attention we have an opportunity to improve our company that we have designed with the intent to serve our customers. We offer free in home estimates prior to doing all work with no obligation to buy. We do this because it is not that we won't, but that we are not able to give an estimate over the phone without properly diagnosing the problem. Then once diagnosed there are several options for a repair or replacement if necessary. Even though we never begin work without our price being approved we do understand that sometimes hindsight is 20-20 and we regret decisions we have made. We offer a 100% satisfaction guarantee to our customers that no matter what happens we do all we can to make you happy. We are not the cheapest company, but we do believe we provide one of the best values. We think from our own experiences not all companies are created equal and to judge us on price alone is not a fair comparison.

Cindy C.
01/2013
5.0
plumbing
  + -1 more
Called and scheduled repairman for a small leak.... consistent but not an emergency so was able to schedule pretty quickly. Repairman fully explained what was wrong and my options for repair. Once we decided best solution, he worked quickly and was very friendly and professional. Took about 2 hrs start to finish. He also offered a maintenance agreement option, but I declined.
Description of Work: Leak under kitchen sink was repaired, which required replacing some old piping and valves.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Chris R.
12/2012
5.0
plumbing
  + -1 more
I had an unexplained issue with the shower stall seeming to be leaking. The plumber was on time, very professional, did several tests, went under the house - was here for at least an hour. He never could find anything, but it wasn't for lack of trying. If we continue to see issues, we will call him back.
Description of Work: I had an unexplained issue with the shower stall seeming to be leaking. The plumber was on time, very professional, did several tests, went under the house - was here for at least an hour. He never could find anything, but it wasn't for lack of trying. If we continue to see issues, we will call him back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Henry W.
11/2012
5.0
plumbing
  + -1 more
Perfect. Exactly what we wanted. I have since recommended them to a friend.
Description of Work: We needed plumbing to connect a refrigerator's icemaker to the water supply. The plumber was wonderful and did a great job doing the work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

April C.
05/2012
5.0
plumbing
  + -1 more
They came out right away. I have used them a couple of times. I was surprised that they could come by that day. He told me that he knew that it was going to be a problem for me and he said that he was already in the office and he would swing by. The first time I used them I had an underground leak. They recommended that I find someone to locate the leak so that they wouldn't be digging from the curb, back, to save me money. A couple of people I called, told me that I should turn my water off and they would come out in a couple of days. When I called JD Plumbing, they said: "We know its a holiday but we'll come out so you don't have to shut your water off for two days." They were extremely responsive to a situation for me. They are very conscientious. They made really good recommendations to help me save money. I think I paid close to $1200.00 but there was a lot of work involved in it. For the sink, the price was extremely reasonable. Rather than making me wait, and they didn't charge me extra; it was very reasonable. I would give them a B as far as cost goes. They really know what they are doing and they care about what they are doing. They are qualified, professional and I would definitely use them again and I would recommend them to people but I do think that the pricing is a little higher than what I would like.
Description of Work: They repaired a leak under the sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lori C.
05/2012
5.0
plumbing
  + -1 more
He is really helpful. He doesn't mind explaining anything to me. He's on time. In fact, he's a couple of minutes early. He couldn't do the repairs, but they pulled the wrong valves on me. I had good customer service from him. He seems to know what he's doing. He was very professional.
Description of Work: He did some plumbing repairs.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christopher B.
01/2012
5.0
plumbing, drain cleaning
  + 0 more
After receiving the report from the water department indicating that the leak was on my property and my responsibility to repair, JD Plumbing was recommended by a neighbor and I made a service call. First, they recommended that I contract the services of another company to detect the location of the leak to avoid extra expenses of digging around. After doing this, I called back on a Friday afternoon and they were able to send someone out first thing on Monday to dig down to the line, which was deeper than expected, and correct the problem. He also showed me the part he replaced and suggested that when there is a future leak (the line is plastic and not copper), that I save the money on the leak detection and apply that towards replacing the entire line with more reliable piping. In all, the problem was resolved quickly and to my satisfaction.
Description of Work: Repaired a leak in the underground water line between the water meter and the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Mark H.
11/2011
5.0
plumbing, drain cleaning
  + 0 more
I had a huge clog in a wall pipe. The plumber was very straightforward about my options (chemical treatment or snake it) and was not at all standoffish or brisk with me for having some know-how of my own (though this project was clearly beyond me). He started with the chemical treatment but didn't charge me when it did nothing. Then he used the snake and did what I could not - extracted a 5 foot long hair clog! I thought the price was very reasonable considering that he was there 1.5 hours at least. I mentioned Angie's List and got a 5% discount. Very nice and professional. Three hours from phone call to arrival. Arrived within 10 minutes of scheduled time.
Description of Work: Snaked wall pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

theresa E.
07/2011
5.0
plumbing
  + -1 more
They are wonderful. I spent about $60 for their service. They were pretty quick in responding and I don’t think I had to wait for them. I would use their services in the future too.
Description of Work: JD Plumbing Company fixed a leak in my rental house about a couple of weeks ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

bonita M.
07/2011
5.0
plumbing
  + -1 more
Overall great. Will call for future.needs.
Description of Work: Called JD Plumbing to check on a bathroom leak - appointment made within a couple days. Matthew, the assigned technician called when he was on his way and he arrived within the estimated time frame. Identified potential problem but we decided not to fix immediately as we are planning a bath/kitchen remodel & will get slow leak fixed then (the leak is very slow so was not an immediate need). Since he was there, I asked him to check out a toilet issue and he was able to fix on the spot (needed an internal overhall, caulking to get up to code). This was late Friday afternoon and he still took his time and did not rushing to get done or do it half-witted-got it done right the first time! A novel plumbing experience for me. Matthew was absolutely great-on time, professional, knowledgeable, friendly, explained very well our needs, AND even cleaned up after himself. Will be using again with our remodeling, so we joined the Member Plan. Far superior interactions compared to ARS & Roto Rooter . Service seemed a bit expensive but not out of line with bigger commercial companies for same job performed. Service from other plumbers have always been nasty experience. This was an unexpected pleasant surprise. Won't worry now when I need to call a plumber. Definitely call JD Plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Contact information

4416 Bennett Memorial Rd Ste 108, Durham, NC 27705

https://www.jdservicenow.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Heating and Air Conditioning,
Sewer Cleaning,
Natural Gas Lines,
Water Filtration and Softening,
Appliance Repair,
Kitchen and Bath Remodeling,
Wells and Pumps,
Appliance Repair - Small,
Septic Systems

FAQ

JD Service Now is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

JD Service Now accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, JD Service Now does not offer free project estimates.
Yes, JD Service Now offers eco-friendly accreditations.
No, JD Service Now does not offer a senior discount.
Yes, JD Service Now offers emergency services.
Yes, JD Service Now offers warranties.
JD Service Now offers the following services: Air Conditioning Maintenance, Repair & Replacement. Heating, Furnace, Heat Pump Maintenance Repair & Replacement, Water Heater, Drain Cleaning, Repair Toilet, Faucet, Tub, Shower, Backflow Preventer Testing. Sewer Video Camera, Water Line, Plumbing, Fixture Relocation, Water Treatment, Leak Detection, Hydro Jetting, Well Pump, Heating & AC Repair & Replacement.
New Construction

Contact information

4416 Bennett Memorial Rd Ste 108, Durham, NC 27705

https://www.jdservicenow.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day