About us
Business highlights
31 years of trusted experience
Services we offer
Amenities
Accepted payment methods
Photos of past projects
Reviews
4.59 Reviews
Showing 1-9 of 9 reviews
Jill U.
01/2014
electrician, handyman service
+ 0 moreThey did a really good job. They were superb and nice. They were friendly and knowledgeable about the product. Justin is my contact...he is very skilled and had a knock for customer service. He gave me his cell phone number in case I have a trouble over the weekend...that was above and beyond the call of duty and I actually appreciated that.
Description of Work: I used the electrical and handymen service of Geek Squad. They delivered and set-up a 60 inch television, soundbar, dvd and put up an entertainment center. They gave me a tutorial on how to use all the equipment.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$270
JOSEPH C.
12/2009
home theater design, computer repair, car accessories
+ 1 moreThe whole experiance was a disaster. I while never shoh at best buy again.
Description of Work: I recently had anXM radio instaled in my car. When I started to have problems with it they refused to honor my repair contract. When I contacted customer service. they did't return my phone calls.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
$14
JOHN R M.
08/2009
home theater design
+ -1 moreI shopped around their price was the best. They were professional, responsive and did an excellent work. The quality of their work was very good and I was satisfied with their service.
Description of Work: They installed some ceiling speakers in my house.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,000
ROBERT L.
10/2007
computer repair
+ -1 moreThe Geek Squad I found to be unreliable. They confused my problem - sent in my PC twice for warrenty covered repairs only to never fix it. They lost the charger to my backup drive.
Description of Work: Warrenty-covered repairs to my PC
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$100
CATHY E.
10/2006
appliance sales
+ -1 moreThe guy who helped us was very nice, even while our two little kids were tearing up and down the aisles! We've always liked Best Buy, but this was by far the best buy we've ever gotten there.
Description of Work: We recently bought a microwave oven at the Best Buy at New Hope Commons. The staff member who helped us was knowledgeable about the products, including what colors were available, and what could be shipped in from the warehouse. He let us borrow his computer to log onto our account at ConsumerReports.com to double-check some of the models we were considering. We ended up buying one that he pointed out to us that we wouldn't have thought of otherwise because it was way out of our price range. It was, however, on serious clearance, so that with the sale price AND a four year warranty, it was still almost $100 less than our top amount. We love it.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism |
Yes, I recommend this pro
$267
Chris B.
10/2006
home theater design
+ -1 moreShop here for price only. You won't get much help beyond loading the box onto your cart. I often do my research here, at epinions.com and at consumer reports, so they don't require or request much info on electronics. They have a good selection, and generally, pretty low prices. Plan on getting a pretty high-pressure pitch for their added insurance. I suppose if you are buying the low-end electronics, or one that might break with use, like a camera, it would be a good deal, but with a Sony television (my last one went 18 years before it broke), I didn't appreciate the way they roll their eyes as you decline the offer.
Description of Work: I bought a 27'' Sony Trinitron TV. The salesman acted semi-interested, and as I outlined the needs, I had to hook up TiVo, stereo, etc. He steered me to the most expensive ''Monster'' cables, which may have been good, but he grabbed the set that was only two feet long, which as you can imagine, doesn't give you much area to work with.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism |
$400
MARGRET B.
06/2006
computer repair
+ -1 moreIT WAS NICE TO BE ABLE TO TAKE THE COMPUTER IN AND HAVE IT FIXED RIGHT AWAY. THEY ARE A FINE COMPANY WITH NICE AND COURTEOUS PEOPLE. THEY WERE ABLE TO FIX THE PROBLEMS WITH THE COMPUTER.
Description of Work: A COMPUTER TECHNICIAN REPAIRED MY HOME COMPUTER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
06/2006
computer repair
+ -1 moreTHE SERVICE THEIR IS PRETTY GOOD. THEY ARE GOOD AT EXPLAINING THINGS TO YOU IN A WAY THAT ANYONE CAN UNDERSTAND. THEY ARE FAIRLY QUICK ABOUT GETTING THE REPAIRS DONE. EVERYTHING HAS WORKED GREAT SINCE I LAST TOOK MY COMPUTER THERE.
Description of Work: THEY REMOVED SOME VIRUSES FROM MY COMPUTER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$152
Chris H.
06/2006
appliance repair
+ -1 moreTHEY DIDN'T HAVE ANY PROBLEMS REPAIRING THE WASHER. IT HAS BEEN RUNNING GREAT EVER SINCE IT GOT FIXED. IT TOOK THEM A LITTLE WHILE TO COME OUT TO THE HOUSE, BUT ONCE THEY DID, IT WAS GREAT.
Description of Work: THEY FIXED MY WASHING MACHINE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$175
Contact information
5454 NEW HOPE COMMONS DR, Durham, NC 27707
www.geeksquad.com/repairLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Stereo and Home Theater Systems,
Appliance Sales and Installation,
Auto Accessories,
Handyman Services,
Electrical,
Appliance Repair,
TV Sales,
Computer Sales,
TV Repair,
Camera Repair,
Auto Radio Service
FAQ
Geek Squad - Best Buy is currently rated 4.5 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Contact information
5454 NEW HOPE COMMONS DR, Durham, NC 27707
www.geeksquad.com/repair