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Exquisite Air & Water Services

Water Filtration and Softening, Plumbing, Wells and Pumps,

About us

We install systems that provide clean healthy water for your home or business. Your water will taste great, protect appliances and fixtures, clean clothes easier, and leave your hair and skin softer then ever. Please give us a call or simply contact us through our contacts page, with any concerns or questions you may have about your city, private well or community well water. We're always glad to help. We have over 27+ years experience helping guide people in the right direction with the right solution for their water and air quality needs. We always are using the highest quality systems available with prompt friendly service at an affordable price!

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

Water testing, air testing, repair, service, installation, Sales, Water heater replacement, Well Pressure tank service and replacement, Point of use and whole house water filtration, Service, repair and sales of Vollara products (formally EcoQuest) Contact us for more information on product, services and installation. We also can service existing systems.

Services we don't offer

If there is something you don't see in our list of services, please contact us and simple ask if we do. If for some reason the service or product you seek is not something we provide, we can refer you to the right person or company who can.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

5.025 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
0%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 25 reviews

Nate F.
08/2023
5.0
water softeners
  + -1 more
From the very start in meeting Stuart I knew that this company was by far one of the best in the industry. He was extremely knowledgeable about exactly what type of system to install along with carefully listening to what mine and my wife's needs were so that he could make sure to meet them, which he fully did. Two thumbs up to Stuart along with Jeremy and Robb who came out and did an amazing job on our whole house water filtration system install. It was also very impressive that there is still a company out there that when they say they will be there, they are! Very punctual and the follow-up was superb. Jeremy and Robb were very detailed in making sure everything was done 100% correct and that no mistakes were made along the way in installing the system. I absolutely love the fact of being thorough and doing it right the first time! A+++++++ for a job well done and a great reputable company that stands behind their word! I would highly recommend calling them if you are thinking about getting a water system or upgrading from an older one of any kind. You will feel super comfortable from the first time meeting Stuart or his team and knowing that you are working with, in my opinion "The Best Water Company" out there!
Description of Work: Entire Water Filtration System installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John T.
12/2017
5.0
water softeners
  + -1 more
The service was great! Stuart recommended a new treatment media that improved an already very good water quality. Water quality is now excellent! It is always a pleasure to do business with a knowledgeable, professional company.
Description of Work: Service well water treatment system. Installed new filters and water treatment media.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Todd B.
08/2017
5.0
plumbing, water softeners
  + 0 more
Great. We negotiated the brand and model of water softener and a price. He also suggested a Reverse Osmosis Water Filter for the kitchen. I researched it and had several phone calls about it with Stuart French, the owner. I finally agreed to it and we included it in the contract. I signed an electronic PDF contract. Very easy and straight-forward. Stuart came on time with his helper and they installed the system without incident. He took time to acquaint me with the system and how to use it. That night, I noticed they had not hooked up the RO filter to the refrigerator water dispenser, as they said they would. I called Stuart and his helper came the next day and finished the install of the RO filter. No problems. Finally, after about 3 weeks, I noticed that the water softener was not working and was, in fact, off. I called Stuart. He had me check and they had erroneously plugged in the unit to a different outlet that shared other systems in the house and the breaker in the receptacle shut off. I plugged it in the correct outlet. The time, however, was reset to 12:00 in the water softener. We set the time correctly, but I asked him if the other settings now had all been reset. He said he'd stop by the next day and check them. He did this, and we are all good now. (The other settings had not been reset.) Stuart and his helper are great guys to work with. They do what they say they will do.
Description of Work: Install a new water softener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

John T.
04/2017
5.0
water softeners
  + -1 more
Great. Stuart installed a whole new system and it seems to be working well.
Description of Work: Complete water treatment system needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brooks J.
02/2017
5.0
water softeners
  + -1 more
He came out to our house at no charge for the initial consultation. He arrived on site right on time to perform the installation, with everything he needed. (Contractors don't always have to run out to pick up something else to finish the job, but enough of them do that I thought it worth mentioning.) He did the job pretty quickly, and stayed to make sure everything was working properly before he left. While there, he instructed me on everything I needed to know to maintain the system myself. This was several years ago. Ever since, whenever we've needed any replacement parts for annual maintenance, or additional filters or chemicals, he's always been able to provide quickly, and still at a fair price.
Description of Work: Well water was tested, was determined to be acidic. We needed something to neutralize the acidity, and also wanted a water filtration system for our drinking water. Stuart recommended a whole house filter which met our drinking water needs as well as everything else - baths, showers, laundry, brushing teeth, etc. - and it was quite affordable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shirley M.
12/2016
5.0
plumbing, water softeners
  + 0 more
This company installed a water heater for me earlier in the year and at that time quoted me to install a water treatment system. About eight months later, I decided to install the system and called the company. They adjusted the quote slightly for changes in prices. They assisted me in finding someone to build a storage space for the equipment, and once that was completed, we agreed on a date for the service. They came on the scheduled date and installed the equipment in the time frame they quoted. The installers were professional and provided me with needed information for caring for the equipment. They did forget to hook my icemaker to one part of the equipment but are returning at my convenience to connect to that.
Description of Work: Water treatment system for water from private well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

John T.
10/2016
5.0
plumbing, water softeners
  + 0 more
The job went very well. Stuart French has a great knowledge about water treatment systems. He is both personable and professional. The installation took longer than expected due to a large amount of re-plumbing that needed to be done. This can be directly attributed to Mr. French's attention to detail and insuring a high quality product and installation. No shortcuts were taken. I was most impressed by his and his assistant's dedication to insuring customer satisfaction. Mr. French patiently explained the operation of the system and answered all questions. On top of that, the cost of the system was more than reasonable when compared to his competitors. He stands behind his work and services all his products. I know I can trust him to be there and support me with any water issues I have. This was not the case with my previous failed system which I purchased from a different company. I practically had to beg my previous company to come out and service my equipment. When they did service the equipment, it was done incorrectly resulting in system failure for which they wanted an exorbitant amount of money to correct, but I had no faith that they would. The lesson here is to go with an expert that focuses on customer satisfaction. So far (and I have every reason to believe it will continue) I am greatly impressed with Exquisite Air & Water Services. In my opinion, they are way above the competition in reasonable pricing, quality of products, and excellent responsive service. They listen to their customers' and work with them to determine what the customers' needs are. They don't just sell you a bunch of stuff that you may not need and just walk away. They sell and install and support the products you actually need in order to have superior, worry free water. We are very happy with our new water treatment system, and with the support provided by Exquisite Air & Water Services. And, if it wasn't for Angie's List, I may never have found this company. Thank you Angie's List, and thank you Exquisite Air & Water Services!
Description of Work: Replaced old failed water conditioning/filtering system, with a new improved larger system that included a conditioner, softener, UV light, and RO filter, on a private well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,150

patricia N.
10/2016
5.0
water softeners
  + -1 more
Everything went well
Description of Work: water filter for kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Mary F.
10/2016
5.0
water softeners
  + -1 more
Stuart's firm was one of three we received estimates from. We felt he knew his stuff and offered a fair price with personal service. We are confident as the years progress that Stuart will continue to be responsive to any of our needs.
Description of Work: We had an entire water treatment system installed - water softener, sediment filter, reverse osmosis, and a UV light to treat bacteria.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Maria Elaine B.
07/2016
1.0
water softeners
  + -1 more
unknown
Description of Work: We have not yet contacted this vendor.
Rating CategoryRating out of 5

Tim M.
04/2016
5.0
water softeners
  + -1 more
Excellent. We appreciated Stuart's recommendation to reroute overflow and avoid septic system.
Description of Work: Installed new, replacement water conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Shirley M.
04/2016
5.0
water softeners
  + -1 more
unknown
Description of Work: Services provided as quoted. Installers very professional. Completed work quickly. Will use again if the need arises.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jon F.
11/2015
5.0
plumbing, water softeners
  + 0 more
unknown
Description of Work: This firm manages our system for filtering and managing our well water system. I had a significant problem arise and they were both very responsive and thorough. I have complete confidence and will continue to rely on them with no reservations.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Sam & Vilma M.
09/2015
5.0
water softeners
  + -1 more
Mr. French (owner) was very professional, showed up on the day and time he said he was coming. He was very knowledgeable and he did not try to sell us anything that we did not need. The service he provided on a 16 year old system was exactly what we needed and within our budget. We will definitely contract his services again and we recommend him.
Description of Work: water test, water softener calcite re-bedding, piston and ring replacement in tank head, and ResFeeder,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$520

Asha D.
06/2015
5.0
water softeners
  + -1 more
Professionally executed, clean, courteous and efficient.
Description of Work: Replace G.E. RO water filter elements and disinfect system. Replace 3/4 PRV W pressure surge, pipe fittings. Flush, disinfect RO & change filter (owner's supply).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Sudheer A.
06/2015
5.0
water softeners
  + -1 more
Sturat was professional & very informative about every piece of equipment I got installed. He gave me the best quote and very professional. I could not expect more than that!
Description of Work: Water filter, softener & reverse osmosis installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,550

Anna B.
02/2015
5.0
plumbing, water softeners
  + 0 more
I am so impressed with the high level of integrity exhibited by Stuart. He was so honest and reputable that I am delighted to write this review. As others have said, he answers his phone and returns calls promptly, which is just almost an obsolete practice in business these days. He was punctual and performed all necessary evaluations of our system. Exquisite Air will be who we call from here on out!
Description of Work: Stuart came out to evaluate our current Culligan water softener. He performed a water analysis and treated the resin to give it a little more of a life span. He didn't try to push me into buying a newer water softener as others had done but did let me know all pertinent information.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

David M.
01/2015
5.0
water softeners, wells
  + 0 more
On time, thorough, did the job right.
Description of Work: Water tank cleaning and new pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$500

Scott M.
01/2015
5.0
water heater repair, water softeners
  + 0 more
After we replaced an expensive tankless water heater that was ruined by hard water and deposits we were told by the installer to look into a water softener to avoid further damage. I called several water treatment companies and several never bothered to call back but Stuart at Exquisite Air & Water Services answered the phone on my first call and we scheduled a consult and water test. He performed a detailed water test and explained the issues with our specific water and made a recommendation based on our water. Stuart was by far the most knowledgeable of those I obtained quotes from. The price we paid was comparable to others I received quotes from but I felt better that we were getting the right equipment based on Stuart's knowledge. We opted to have him install the water softener and he showed up on the agreed day/time and installed the unit and tested it. He provided a tutorial to my wife and he offered to come back and review the system with me as well which he did at a later date. The unit is working well and it has solved our issues we had with our water. Stuart is very knowledgeable and always answers his phone (rare and refreshing) and makes himself available for any questions. He sold us what we needed and nothing more but gave additional options to further improve the system at a later date. I would not hesitate to recommend Stuart at Exquisite Air & Water Services to anyone.
Description of Work: Installed a whole house water softening system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Response from Exquisite Air & Water Services
Thank you [member name removed] for your great review of our company Exquisite Air and Water Services. We strive to be the best at what we do and provide the best in customer service. It is important to me to provide the best service to our customers and to our potential customers. I believe that you should always treat your customers in the same manor I would want a business to treat me. Again, thank you for your time reviewing our company. Sincerely Stuart French Owner

Jon F.
10/2014
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Eric V.
07/2013
5.0
water softeners
  + -1 more
unknown
Description of Work: Stuart has been my water specialist for the past 5 years. He has done several jobs, such as installing new a water pressure tank, whole house water filters and reverse ozmosis system for sink and refrigerator. He also sends me the filters I need at the intervals that they need changed As I like to try and perform maintenance and fix some issues myself, he does try to walk me through how to do it myself, rather than insisting that he come and do it, which would require a service fee. He is very responsive, punctual, and on time. I would highly recommend and will continue to use his services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David K.
07/2013
5.0
water softeners
  + -1 more
I have known Stuart for years even when he did not own his own company. The prices are very honest and they do a great job. The company is very honest and they have a lot of integrity. Stuart has been servicing the different systems for around 15 years total.
Description of Work: They ship filters to me on a regular basis. They have replaced an old water filter system with a new one. The cost above is for the water filters. The water filtration system was about $2,200.00 and that was very competitive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

ROSEMARY H.
07/2013
5.0
water softeners
  + -1 more
We have used them for a while and they always do a good job. We would recommend them.
Description of Work: The cost above is yearly for water softener and filter service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Linda M.
07/2013
5.0
water softeners
  + -1 more
Stuart is extremely professional and knowledgeable. I have referred him to clients that have mold remediation problems, and air quality issues.
Description of Work: Stuart came out to replace the filters in my cold water sink dispenser. I first met Stuart when I was having difficulty finding filters for my old system, and then, when we did, they were extremely expensive. Stuart recommended a different system, with more easily accessible and cheaper filters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

    Contact information

    2530 Meridian Pkwy Ste 300, Durham, NC 27713

    http://www.exquisiteair-water.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Filtration and Softening,
    Plumbing,
    Wells and Pumps,
    Water Heaters,
    Air Duct Cleaning

    FAQ

    Exquisite Air & Water Services is currently rated 5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 1:00 PM

    Exquisite Air & Water Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Exquisite Air & Water Services offers free project estimates.
    Yes, Exquisite Air & Water Services offers eco-friendly accreditations.
    No, Exquisite Air & Water Services does not offer a senior discount.
    Yes, Exquisite Air & Water Services offers emergency services.
    Yes, Exquisite Air & Water Services offers warranties.
    Exquisite Air & Water Services offers the following services: Water testing, air testing, repair, service, installation, Sales, Water heater replacement, Well Pressure tank service and replacement, Point of use and whole house water filtration, Service, repair and sales of Vollara products (formally EcoQuest) Contact us for more information on product, services and installation. We also can service existing systems.
    If there is something you don't see in our list of services, please contact us and simple ask if we do. If for some reason the service or product you seek is not something we provide, we can refer you to the right person or company who can.

    Contact information

    2530 Meridian Pkwy Ste 300, Durham, NC 27713

    http://www.exquisiteair-water.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM