Durham Appliance Thrift & Repair

Receptionist was helpful and a pleasure to deal with. Repairman was on time, professional and knowledgeable. Great company. Definitely recommend.

First, Linda was just a delight to work with in setting up an appointment. Then Ty came to fix the oven and did such a professional and cheerful job - all the while observing the new standards designed to keep COVID infection at bay. I could not have been more pleased.

did a great job of diagnosing problem. I had ordered 1 part but there was a 2nd part needed. Fridge repaired as soon as part arrived.

He fixed iti

Grade A for the superior experience from Durham Appliance Thrift and Repair. Beginning with excellent scheduling and customer interaction from Laura to the repair of our refrigerator, we could not have asked for more. Ty is extraordinary in both his expertise with a diagnosis and quick to offer a solution to the issue(s). Prices are very reasonable.

Beyond my wildest dreams. It was perfection. I emailed several appliance repair companies on Angie's List, and Ty was the first to reach out. He helped me understand my problem, came out early the next day, right on time, and was able to easily repair the fridge. I trusted him and his explanations of what he thought was wrong, and his honest assessment of the likelihood of this fridge being able to be saved. We get a one year warrantee for his work, which I doubt we'll need, because he did great work. I have to say, it drives me crazy when I'm hiring someone for a service and they talk to me like I'm an idiot, presumably because I'm a girl, and Ty at no point made me feel that way. I wasn't home when he came by, but my husband was equally smitten with Ty's easy conversation and obvious, genuine joy in his work. THANK YOU TY!

The plastic cover from the old fan had broken off. Unfortunately, it couldn't be replaced, which meant that the whole fan had to be replaced. They were able to do all this in one trip, which saved time and money.

We have done several transactions with these wonderful folks. In this case, we called about a repair to our washer. They told me on the phone what they thought was wrong and scheduled a service call. They arrived spot on time but found that what they thought was wrong was not the problem and that the washer needed to be replaced - no surprise as it was old. However, since they misjudged the repair, they did not charge for the service call. We went over to the store and found a great high end front loader with storage stand. They delivered it, set it up and hauled the old one away. Quick as a wink and we saved somewhere around $500. This is a terrific company and wonderful people.

unknown