Don Hill's Lock and Safe

Not only did I get my spare microchip car key, I was given great advice and instruction! The employees were knowledgeable and kind. I will use Don's again.

They handled them with ease. Very impressive. Only complaint would be that later I found the dead bolt is hard to turn if you close the door normally. If you close it softly it locks easily, not the case if you close it with a little force. While disappointing, I didn't contact them about the issue because it's not a huge deal to me and I was able to fix by sanding the lock opening just a little bit. Easy fix. Overall, very good experience and would use again.

Service was arranged promptly and showed up on time. There was no major work required, since I did not fully understand how to use the lock. The serviceman explained it to me. On the way back to the van, he asked me, and quot;What has Obama done for youand quot; and was clearly agitated over seeing my Obama/Biden bumper sticker. After a few exchanges, in which he basically called the President a terrorist, I went into the house and wrote him a check. Totally inappropriate behavior.

The job went exceptionally well. We had two different locksmiths involved in the overall project and they were extremely personal, very informative, and very good at followup with questions asked post-installation.They took care to protect the area from any damage and cleaned up after completing their work. This is an outstanding company that I would strongly recommend for locksmith/key needs in the Durham area.

I could not lock or unlock 3 door deadbolts. I called Don Hill's expecting to have to replace all deadbolts. The person on the phone was extremely helpful, explaining the possible problem and cost to fix. I had checked Angie's list before calling and told the person on the phone I had a coupon from another locksmith for 10% off rekeying. She said they would honor the coupon for 5 %. The technician arrived the same day--less than 2 hours after the call--and completed the work. He was able to repair all deadbolts and only had to replace 1 lockset. The whole job took him about an hour. I was very pleased with the work done and the price. I would absolutely call them again.

Excellent service from start to finish. Booking the appointment was easy. Tech showed up promptly when they said he would. He listened to what I wanted, made recommendations and then proceeded to work efficiently. He did a great job and was very professional. I would definitely use this company again and would highly recommend them - well worth the money spent.

It went great. Service was prompt, professional and pleasant.

Specifically, they charge an $85 flat-fee, plus $10 per lock to change. They are extremely, professional, reliable, honest, and an overall great company.

As stated above, we were pleased with the service Don Hill provided from the beginning to the end. They were very helpful in obtaining the correct lock and installing it in the door. They worked very quickly, quitely, and precisely. There was no mess around. And again, the price was good. In summary, we were definitely very impressed with their professionalism!! We will definitely call them again if we need a locksmith again!.

The job should have been simple and routine but it wasn't. Things just didn't line up because of the previous installation of the old locks and also because of the slight difference in design between the old locks and the new ones. There were several options that Matt could have taken that would have been fairly quick but all of those options would have produced an inferior final result. Matt took the time to do the job right. Some of the problems needed two people to fix and James drove out from the office to assist. So even with all of the extra time and having to have two guys drive to our house from their office, they did not charge any extra for the service. Incredible! I cannot recommend this company highly enough. I would be putting A+ on everything but A is as high as it goes. Nice people who care about the quality of their work and stick with the estimate. This is a smaller family-owned company that has well qualified locksmiths with years of experience. Great people and a great company!

They came out and helped me figure out how to use the lock on my hatchback. They were nice enough to not charge me anything for the help!

The person who scheduled was professional and curteous on the phone. The service person who came to our house (James) arrived on time and rekeyed the 3 deadbolt and an additional lock in about half an hour. James was very professional and efficient. We will use Don Hill's Locks again if we need a locksmith.

The scheduling went fabulously, and I was able to meet the locksmith without waiting. He opened the door with a credit card, and proceeded to bang on the doorknob to remove it and fix the inner mechanisms. He did fix the lock, re-keyed the lock, and provided spare keys. My only complaint is that in the process of removing the doorknob to fix the locking mechanism he scratched up the doorknob, so in hindsight I probably shouldn't have bothered with having him re-key the lock since I'll probably replace the doorknob in the future. But overall, I was happy with the service.

We found them through Angie's List. We didn't need to have any major work done, but they were really good. We were very impressed. We couldn't ask for anything better.

When I called, the receptionist asked appropriate questions. Based the responses, she probed further and clearly knew exactly what services would be required. She indicated what she would do and when the service could be provided. They called to let me know that they were on the way. They showed up on time. Performed the repair quickly and cleanly. The price was reasonable. My only suggestion would be that you may want to ask the receptionist for an estimate of costs because that wasn't shared up front. However, the charges were shared before the work was done and the cost was reasonable.

They were fine. They arrived when they said they were going to arrive. They did the work that was supposed to be done. Their price was reasonable. I can't remember how much they charged. I would recommend them to somebody.

They responded promptly and did a good job.

Service was prompt and professional.

Went perfect, it was a last minute call and they were able to come right then. He actually only did 2 of the doors and then left. I checked all the locks and realized he had not done one of the 3 doors. He came right back and re-keyed the last door at no charge. That's what I call service! Great job.

I needed someone to come the next day since I had tenants moving in the following. They were available and on my schedule, showed up on time and finished sooner than anticipated. No problems!

Called office asked for service. Locksmith came out the same day. He was professional, efficient and clean in his work. All keys and locks work smoothly.

They were very friendly and came out on time. The person who came out was very friendly, explained what he was doing, and gave me some suggestions about homeland security. I would use them again in the future.

It went better than I expected. I don't hesitate to recommend this locksmith shop. These folks have treated me as if I were a friend or family member -- friendly, kind, and personable.

I called the locksmith earlier in the week to request an additional lock on my front door. The woman I spoke with was very patient as she explained the various options I had for my door. The locksmith also presented me with various lock options when he arrived at my home. I am very satisfied with the lock.

The company was helpful over the phone and email in making suggestions. The locksmith arrived on time, was professional, and worked quickly but did not rush. I would use them again.