Cole Roofing & Construction

We've been very disappointed with the customer service of this company. They replaced the roof on our house for the prior owners, and it is still under warranty. But we've been unable to get them out to repair a recent roof leak. We were even willing to pay for the repair out of pocket without using the warranty but still couldn't get them to return phone calls or emails or come out to do the work. Very very disappointing customer service. We realized they're not accredited by the BBB and now I understand why.

Avoid this business. They have terrible follow-up, customer service, and owners. They are very unprofessional, insulting and condescending. They care only about getting their money. As examples, I asked them what they would do about my gutter guards 5 weeks before they were supposed to replace my roof, and they didn't respond. Then the week they were supposed to do the work they sent a document that said they aren't responsible for removing, reinstalling or replacing gutter guards with the disclaimer of course that they wouldn't be responsible for any damage. Their document also wanted me to inform them of any concerns in writing, before they did their work, I did. One thing I told them is that I have new grass in part of my lawn and also told them that they can access my entire house and yard, without walking on that area. Their response was: If the ground is soft and 10 people walk on it over one day it can get damaged. Their reply also insulted me by twice saying "It is really just common sense..." I told them to stay off of an area and they could get everywhere without walking on it, and rather than say "OK, we will certainly avoid it if we can, thanks for letting us know." they said what I posted above. One of the owners then called me and again was insulting. I reiterated the above, letting him know I was just doing what their document told me, and he said "Yep, that is just common sense" and started just saying "Sensitive people..." as if I was being an idiot. I say: don't walk on this area of my lawn and He says: if people walk on it it will get damages, that's just common sense. And of course he then let me know that they'd be billing me for 10% of the total cost (which I figured, because it is in the signed proposal) and if I didn't, they'd turn me over to collections. I asked why they didn't get back to me about my gutter guards when I asked. He deflected that and said something non-sensical. Avoid them at all costs. I will pay the 10% and sleep better knowing I don't have an uncaring, unprofessional company working on my house. If I could leave a ZERO start review, I would.

They were responsive and quick to provide an estimate. That was all they were good at. After sending the approval for work, I heard nothing. Several phone calls and voicemails later, I finally talked to Gary, who told me he would contact me later in the week to schedule a time to complete the job. Still waiting for that phone call, Gary.

It went excellent and were very pleased.

These folks did a great job installing our new roof and cleaning up all the construction debris. All for a fair price and on time. Highly recommended

The reroofing crew was efficient and professional. We have a lot of mature vegetation and other landscaping around our home. We appreciate that the crew was careful not to damage it. New roof looks great!

Fast, clean and reasonably priced. If you need a new roof Cole’s is the way to go!

Excellent Job. Great crew. Early arrival, hard work by everyone all day. But finished in one day rather than two. All very courteous. At end of day, really thorough clean up. Couldn't be more pleased with their work.

can't believe how fast they worked. The workers showed up on time, did the work quickly, and cleaned up the yard around the house without wasting time.

The roof replacement was completed in 1 day. The crew worked very quickly and did a good job cleaning up when finished. Looks really nice. CertainTeed shingles with limited lifetime warranty and Cole has 2 year labor warranty. The gutters and helmets took 1 1/2 days. Very friendly crew. Explained how the helmets would be mounted to gutters when I asked. Also ended up having to replace some fascia boards but they showed me where that needed to be done after removing the old gutters. The wood repair looks great.

We were initially pleased with the service and the job; Mr. Cole and his crew were punctual, provided a fair price, and cleaned up as expected. The problems started when we noticed the vent pipe from our hot water heater was completely torn away from the unit - not just a little off by a good 3 inches. It took several days to get Mr. Cole to respond to our emails, as you cannot get a direct phone number for him on any correspondence whatsoever. Initially he refused to do anything stating he told us and provided documentation that sometimes vent pipes can be knocked loose; however, the hole was cut in the wrong place. He finally did send a crew to fix it and we thought everything was fine. A couple of months later when the weather really began to get cold we started to smell gas periodically. We had someone from the gas company come out and the entire vent pipe to the furnace was completely disconnected, too. The furnace had be emitting exhaust into our house near the bedrooms and we did not know it. The detectors did not pick it up, so ventilation was good enough that it didn't kill anyone. The third and final issues (that I know of at this point) was discovered when we had our wood stove inspected prior to use for the winter. The plywood was touching the stove pipe, which is a fire hazard. I am completely appalled at what seems to be a total disregard for the safety of the customers. We have had our roof replaced before and NEVER had anything like this happen.

Excellent work. Leak was fixed on first attempt.

badly -never followed up after cancelling one day due to weather

Greg came out went up on the roof for our estimate (the other contractors had not). He was very cordial and we had our written estimate the next day by email. He provided several options for upgrades and he replied to several of my questions promptly by email over the next few days. The email communications made this very easy. After we decided to go with Cole, we signed the proposal and emailed it back Greg kindly thanked us for offering them the job. Then there was a strange communication drop off with Greg for over a week while we were inquiring about scheduling. That had us concerned but then 4 days before they came out for the job he replied with the scheduling details. They did a fantastic job. Roof looks great and has been rain tested a few times since. They used some of our own roofing wood (saved from the house build).to patch where needed. It was very considerate of him to allow that in order for us to save money and not gouge us on materials. We even called him out to have a look at what we thought was an issue. We found a spare part next to our house that we thought was forgotten up top. He went up the next day and checked it all out. That was much appreciated. They accepted our payment by mail even though their policy is check in hand the day following completion. And they honored their AL discount in the price. All things considered we are very very pleased. We would use them again and recommend them.

Greg Cole is always fair and honest, and gives you all the options without pressure. His team did the work quickly and well, and cleaned up perfectly. I would hire them again in a second if I had work I needed done.

As poorly as possible. Cole managed to get a failing grade without even looking at my roof. Honor the promises you make on your website or change them.

Excellent job. Performed professionally. Extremely good clean-up after completion.

It was very good and they showed up on time. He doesn't always respond to his requests so I was a little worried. But he came and scheduled. He did a grand job. They cleaned up things they didn't even mess up. It was excellent.

They were on time and worked neatly.

After getting two other quotes we tried to contact them about doing the work. After several calls they finally returned our call and apologized for having been on vacation. They were busy and wanted to setup a time for the following week. They never called use back and never returned our calls. Not good...

Good job, attentive service, and kept work site clean.

Greg and his team were great. They are deserving of their A+ rating! They tore off the old roof in a matter of hours, replaced the dish satellite in a matter of minutes, and out on the new roof in one day. I returned home from work with a clean yard and a new roof. The only way it could have gone any better was if they would have mowed the lawn for me! (Joking). Greg will be my first call for any future projects!

Greg Cole was very easy to work with, responded in a timely manner to questions over e-mail or phone. His crew did a good job, cleaned up after themselves, they even took extra time to repair a skylight. I had wind and hail damage to my roof and Greg helped me through the claims process.

The roof replacement went well. My sixteen year old three tab roof on my ranch style house was replaced with an architectural roof. The price quote was very competitive based on the other quotes I received from other highly rated companies. The scheduling was very convenient and the company was responsive to my questions throughout the process. I received roof shingle samples from the company to select my roof color prior to installation. The new roof looks great!

DID NOT GO, NEVER RECEIVED A CALL BACK AFTER 2 SEPARATE CONTACTS WITH COLE ROOFING AND CONSTRUCTION.