ARS / Rescue Rooter Durham

Good communication on arrival time. Arrived just a few minutes early. Explained process and gave estimate. Completed in a reasonable time Cleaned area of work Billing and payment was clear and professional.

They were able to come out shortly after I called to do a diagnostic on my dishwasher, they waived the diagnostic fee when I decided to get toilets installed, all work was done in the next day or two. They were very professional and so far everything they did has worked like a charm.

I have had a annual service contract since about 1993. The quality of the technicians is great. Over time the technicians have been turned into sales people and the last 2 years it have been annoying. The technicians seem to try to sell service or a product that just does make sense. I had a couple of warranty repairs the last 2 years and the cost was excesive. I had to escalate to management to get the charge reduced to an acceptable level. Even though I got the issues resolved I do not feel I can count on this company to service me in the way I expect. I just do not like to deal with companies that are not customer focused. I have a high regard for the technicians. I have come to dislike the company policies and I do not want to take it any more. I have begun the process of contacting and interviewing other companies from Angie's list to support my Heating and Air requirements. No service company is perfect but this company's history is less than 50%. I do not see it getting better. I will no longer engage them for any work.

I've been very pleased. It's easy to get an appointment. Overall, I've been happy to have them service my heating and air conditioning.

I had a good experience. They were prompt today and one of the things I love about ARS is that all of their repair people, when they come into the house, will cover their shoes so they are never tracking things in and scratching the hardwood floors. They are professional and have been straight forward and real clear with me so I feel comfortable with them. One of the things I also really like about them is they will always call you before they come, which is something I appreciate.

They did great work and I was well pleased with them. I would call them again if I need to.

The one thing wrong was that they came a little later than they said they would, it was very good. They were also really friendly.

I’ve had good experiences with ARS. They are always very punctual and organized. They also let me know what is going on before they come.

It was very good; we had no problem and the work was done well. We were happy with the results.

They were all pleasant and polite. They did a pretty good job.

We called ARS and they scheduled service for the afternoon of the following day. The plumber, Nestor, called 45 minutes before the scheduled time to say he was able to and arrive on time. Before providing an estimate he checked a variety of aspects of the plumbing beyond just the kitchen drain to determine various options of accessing the drain to clear it. He provided an estimate based on the most reasonable approach to clearing the drain and for the additional repairs we agreed were necessary. While my first reaction was that the work was expensive, by the time he finished I was so impressed with his expertise, efficiency and the overall quality of the work I was convinced I it was good deal and it was well worth it. The bill he submitted was the same as the estimate.Nestor said he had 30 years experience, and after watching him do the work, I believe it. It was apparent that not only did he have extensive experience he also excellent judgment. I will definitely call ARS again for my plumbing needs.

They do quality work and are usually right on time. I've been pleased with their work.

The whole installation process- overseen by I believe Justin and Alex was superb. My 83 year old mother who lives with me acted as on site contractor LOL- and was treated with such respect that I was totally amazed. She can ask a lot of questions and they patiently answered them all. Christopher ( the salesman) told me that we would be without air for a day- and he kept to his word even though it was going to take longer than the original 2 days to install that had been planned. It was extremely hot for the installers but they kept on task and worked tirelessly throughout the experience. They cleaned up everything and left us in much better shape than when they came. My mom and I both knew this was not going to be an easy experince but they truly did everything in their power to make sure we were comfortable. At one time there were 5 trucks in our front yard with men hustling about to get all finished for us. Each step was carefully explained as to what the next step and its sounds-smells- and vibrations so as to not worry her. I have never been so impressed with such service. I know that we paid top dollar for this unit and I could have gotten the exact units somewhat cheaper but the service has so far made up for the hesitancy I first had. Christopher ( our salesman) was totally professional and extremely knowledgeable and because of his careful explanations - I felt that this was an honorable and reputable company. ( to be fair-as a foot note- I do not know positively that I could have gotten the units cheaper as ARS would not break down the units by individual cost- but looking at totals and estimates from others- it appeared so)When Alex came back to inspect, he took the time with mom to carefully explain why the AC was running so long at night- humidity- and how the thermostat worked and waylaid any fears that mother and I still had.I want to thank Christopher and Justin especially for their kindness & professionalism.

The heating technician said we had to replace the whole system, the cage holding the motor was bad and he would probably break it if he had to open it to test the motor, several thousand dollars to replace system. Had a handy man working there with experienced heating and cooling and he took a look at it and replaced the heater motor for $125. Works fine. Also they sent someone over to look at hot water heater. Said I needed a new one and the cost was $2,500.00. I priced them at Lowes for $277 and a plumber for $90 an hour to install. I would never use or recommend these guys, they are gouging folks.

Not happy with the results. appears they just in it to make more money.

It was extremely convenient for me that when I called them they were here in 20 minutes, and every time I call them they show up that quickly; they showed up on time. They are really good. Their price is good. They work very professionally and nobody leaves a mess. I couldn’t be happier with them. They do what I tell them to do. I would highly recommend them to others.

I didn't like the price. They add on services that they try to sell you.

Technician was very professional and worked to actually save us money. He was the kind of guy who seemed to feel bad about having to tell me that things were wrong with the system. Biggest complaint is the price of one of the parts. $200 seemed outrageous for an electricalcontact bus. But that's where they really make their profit. I could probably have bought it online for $20, but I wouldn't want to install something like that.

I don't like this company one bit. I've spent a lot of money for not much in return.

The workman was very good. Their service is good, but they always try to sell something. They are just always in a sales mode.

Great overall.Everyone we dealt with was very nice, polite and professional. Installation was on a very hot day during a heatwave, we hadn't had fully functioning units for a week. The guys worked very hard and were so nice even though it was terribly uncomfortable both inside and out and they were understaffed due to responding to so many heatwave emergencies.

He did an excellent job. He was very knowledgeable. It didn't take him very long to do it. He did come when he said he would be there and he was on time.

They are excellent. They are professional and thorough. They have great communication with their customers. I feel confident and comfortable with their work. I really enjoy their work and plan on using them again in the future.

They are expensive, but they are punctual. They are very courteous and professional. They are very responsive and can provide services on short notice.

Every time a service tech came out they would make sure I knew that our system was old and about to fail. Every other service call some part (a capacitor, a heating element) would be failing and require a several hundred dollar part. After years of listening to this (but no failures) we decided it would be more cost effective to get new units (both because of energy efficiency and maintenance). We made an appointment for an ARS rep to come gives us a quote at noon on a Saturday. The rep was a half hour late, which was a bit of an inconvenience because we had not yet had lunch since we thought that this would be a quick visit. We were wrong -- by 2:30 the rep was still at our home and I had to start making lunch while he went and did more calculations in his van. In the meantime it was a non-stop high pressure hard sell like I have rarely seen. After initially complementing our duct work, the rep became convinced that we needed new duct work and new intakes cut into our walls. As part of the sales pitch the duct work was half off and the intakes were free. A literal good cop-bad cop routine was employed via walkie-talkie, in which the rep "negotiated" with his manager for a better price for us. My wife and I had been interested in a dual stage, higher efficiency heat pump but had been told that it would cost $5000 more per unit. Given that we were quoted $8000 per unit for the lower grade HVAC, that seemed like too much, so we were left with a quote for two mid-range units for a bit more than $16000. That price, of course, was only good if we agreed to the deal on the spot. After we finally convinced the rep to leave our home with a quote, we were told that the price would in fact be good until 7:59 am Monday morning (I wish I were making this up). I was given a manufacturer's brochure (Rheem) for the mid-range unit in our quote and, after the rep finally left, I was able to check out the specific model number in our quote on-line. I found out that that model number was not the mid-range unit that the sales rep had told us it was. Instead it was the bottom-priced, economy unit by Rheem. (I still have the manufacturer brochure he left us for the mid-range unit). Later in the week when I called this to the attention of the sales rep I was told that that the economy units were "just as good". We decided to go ahead and get additional quotes rather than agree to the questionable offer by ARS. After not calling by 7:59 am on Monday, I was called by ARS and asked if I still wanted the units at that price. When I said no, I was told then that I could probably have until Thursday. By Thursday I was able to get cheaper quotes for more efficient, higher-end equipment from two different vendors. During the following weeks I was repeatedly called by ARS (at least once a day) and told that they could price match, but after the bait-and-switch and the hard sell I was no longer interested. Despite telling them this they kept calling until I told them that someone else had already installed new units. I feel like I dodged a bullet between not getting the equipment I wanted, not getting the equipment I was told I would get, and saving thousands of dollars, but I also feel like a fool for all the years I paid ARS to do maintenance on my previous units. I recommend avoiding this company like the plague.