ARS / Rescue Rooter Durham

On 5/27 the a/c unit on the first floor stopped working. I called ARS in the early afternoon and requested some one come out and fix it. I was told that no one could come out until Sunday 5/31. On 5/29 I recieved a telephone call saying that I would have to pay $160 for the Sunday "emergency" call out or I could reschedule for the following Monday. I called another company and they came out on Friday and fixed the problem. They mentioned that I should get a maintenace agreement because it was obvious that no one had cleaned the air blowers outsdie the house in a long time. They were right although we had had a maintenace agreement with one company for ten years and switched to ARS. The ARS technician did not clean the fan units outside the house, either. Although I paid ARS for a one-year maintenance contract, I have decided to purchase another maintenance contract with the company that responded to me when we needed help with the AC unit!

I used their services in June last year. They came quickly after I called and it didn't take them long to fix the problem. They suggested what I should do if the problem occurred again. Their price seemed reasonable to me.

They showed up on time, diagnosed the problem, called to provide estimate and verify approval to make the repair. They then performed the repair, cleaned up and left. Overall, it went very well, it was just very expensive.

They came on time and the price was what it was suppose be. I have no complaints.

We scheduled the drain cleaning after ARS did another job for us, and the plumber explained the advantages of pressure cleaning our drains. The drain cleaner was scheduled to come one afternoon, but was delayed when other jobs took longer than expected. We kept up to date on the delays through the contractor's dispatcher. They offered to come that night, but we chose to have them come the next day. When the drain cleaner did come, our job (like those the previous day) was larger than expected, but he did everything needed to complete the job.

Our kitchen sink was not draining, and when we tried to unplug it ourselves, a plumbing fitting was broken, and we were unable to fix it. We also had just had a new refrigerator delivered, but were told that the plumbing for the water for the ice maker was old technology and needed to be replaced. We called ARS on Sunday, but chose to make an appointment on Monday. The plumber arrived on time and worked all afternoon and evening on the projects. He was professional, courteous and knowledgeable.

We had 3 companies give us quotes, and although ARS gave the highest quote, we easily chose them because of the level of knowledge, professionalism, and courtesy shown by their employees. (For example, they were the only ones to take their shoes off when inspecting the basement.) They did an excellent job under extremely trying conditions -- the area was steeply sloped and very muddy after the rains (they needed a second Bobcat to tow the trencher!). The one night they worked until 9:30 PM just to ensure that we had water that night and the next morning. Special mention should go to Charles Couch, whose knowledge and expertise set him head and shoulders above the estimators from the other companies, and to Jerry, Michael, Joe, and Barrington (just their first names were given), who worked hard and long to get our pipe in the ground. It was good working with these people, and I would easily recommend them even if their price may be higher than other companies. In our case, we felt it was well worth it.

They had to work hard to match the price of another company, but did do that. The workers were great, very friendly and capable. We did have one problem where the salesman miscommunicated what work was supposed to be done, and we had to stand up for ourselves on that. After enough time and a supervisor got involved, however, the company made it right.

I was quite pleased with this company. They did everything that they said they would do and got the work done on time. They gave me the lowest estimate. The work was done quickly and neatly. They also worked out good finance terms.

The service was outstanding. They called me on my cell to let me know the technician was on his way; he was prompt and cleaned up before leaving. An overall great experience.

He did fine. He cleaned up the heater and said it was ready to go. He was on time and nice and neat and clean. I plan on using them again soon for some plumbing.

They charged what they said they would charge. They came out and gave a free estimate and explained things well. They did the work when they said they would and got it done in a day. The only thing that is unresolved is that I heard a new noise develop and I haven't checked what it may be but it seems to be working fine.

Prompt, courteous, and attentive. We're still not entirely sure what is wrong, but he got it going to get us through a hot long weekend.

He was very good, and very professional. We have not had any issues with our toilet since the job. I would recommend him to anyone and we were very pleased.

They were friendly and came right when they said they would. They made sure we understood what they were doing and they came back out to check the very next day and kept their word on checking up the system.

My water heater vent still leaked years after their installation and I had to have that fixed by another company. They did refund me my $90 after I complained to them. The board ended up dying a couple of nights later. I was so mad. I ended up going online and buying a board and replacing it myself. In the long run, that ended up being cheaper for me to do! When it comes time to replace our air conditioning unit, I definitely won't be calling them. I would not hire them again. Three strikes and you're out.

They came and misdiagnosed the problem. So we had to call them and they suggested that we but a new unit for the price it would take to fix the problem. We ended up getting it fixed by another company for much less then they quoted to us. They also tried to sell us a new thermostat. I got the feeling that they were all about selling new equipment.

He was great. He was apologetic that it was so expensive, but we thought it was reasonable. We appreciated him being sensitive to that. We called on a Monday and they were out that Friday. They were here right when they said they would be.

They were busy at the time I called so it took them awhile to come out. Their price seemed expensive, but I didn't do any comparison shopping so I'm not sure of other prices.

Our AC unit was not blowing out very cool air. The ARS technician arrived on time and was very professional. Within 30 minutes, he had diagnosed the problem -- a mole had electrocuted itself on a part in our outside unit. He installed the replacement part, checked the coolant level, and was out the door within an hour's time. It now seems to be running fine. I would definitely use this company again.

They did the repair but warned us we would have to get a new one soon, which we did but at least they were honest and fixed it until we saved up money for replacement.

I obtained estimates from 4 companies on Angie's List. Mike, formerly in service now in sales, spent all the time I needed to figure out and evaluate the options. He returned all phone calls, answered emailed questions. Installation was timely, neat and readily passed the building inspection. He called my attention to 2 issues you should research before making a decision: R22 vs. R410. I decided on the latter, reported to be "greener") and formicary corrosion (a condition related to copper coils). One co. I talked w/ installed only R22 systems and had incorrect information on duct replacement. We didn't need ducts replaced. In negotiating, it was important to have estimate on the same brand/model. We were offered a discount for installing both systems at the same time, and better than a 1 year labor warranty. They offer a "1 year same as cash" program. You never know if you paid too much, but my sense is that we paid a fair price for good Trane and Carrier equipment.

The plumber was on-time, courteous, competent and very professional. The bill was only $135 including new parts! This was much less than I expected. ASR truly deserved a Grade "A" score based on their performance in handling this job.

I knew from the first moment when Mike showed up to do the initial quote that I had found the right company for this job. He was friendly and did not go into any sales speech. Instead he toured our home with me ending in the basement, took a few pictures, and since we were interested in going from a single zone system to a dual zone system he pulled out a sheet of paper and proceeded to draw out a map of how the duct work would have to be to make such a system possible. After determining what we wanted was possible he quickly drew up price quotes for four different systems (three Trane and one Carrier) of different costs. He was friendly, low pressure, quick, and left me in the space of about 1 hour all the information I needed to make a decision. ARS was one of three vendors invited for quotes. After giving the go the equipment was delivered and installed one week later with a crew of 3 men in the space of 1.5 days. We are DELIGHTED! AAA+.

Everyone that I spoke with was very nice and professional.