APS SECURITY

We have used APS since the 1980's and have had uneven service. But what happened today sends me finally to search for a new company. I pay $325 a year for central monitoring, and we are up to date on payments. Mr. Michaelson has said for months that he would come out and update our strike plates and fix other problems. He has never done so. Our alarm was set off by mistake but no one called from Central Station, so I telephoned them and was told that my account is shown as inactive! It is Saturday and I

APS did not provide any services. I called the company because they had replaced the last security system battery we needed, which was in 2004. The person who answered the phone did not identify himself or the company! I asked him if they still carried the batteries and he said yes. But when I tried to arrange a time to pick a battery up, he was very vague. I finally asked him when he is the office, and he stated between 9:00-4:00, but he is in and out. I asked him if I could come in two days at 9:00 and he said yes. He suggested I call first to confirm. The day came and I called but no answer. Since the office was not that far from our home, I drove to their office. No one was there. I sat in the parking lot for about 10-15 mins. and continued to call the number I had. Finally the same gentleman answered but said he would not be there for at least 45 mins. I could not wait that long and asked him when I could come back. He didn't know - I would have to call him! He was uncooperative and quite rude.

It was not first rate work. The technicians are not highly skilled.

THE GUYS THAT CAME AND PUT IN THE ALARM SYSTEM WERE VERY GOOD. THEY SHOWED US EVERYTHING THEY WERE DOING. THEY WENT OVER HOW IT WORKED AND THE PROCEDURES THAT WOULD BE TAKEN IF IT WAS SET OFF. THEY EXPLAINED EVERYTHING VERY CAREFULLY.