Alternative Aire Inc

I did A LOT of research on companies and systems. I got 3 different opinions and estimates. Went with Alt. Aire and am very satisfied. They care about their business and their customer's satisfaction.

Called for service and was told company is overwhelmed and not taking new customers.

Great. No trouble at all. Highly recommended. Honest and trustworthy.

Alternative Aire had already replaced our gas furnace and AC unit downstairs. They were quick and just wonderful. They even found an air handler on sale and passed that savings on to us. The invoice was less than the estimate. How many other companies would have done that? Not many.

Really well. Scott was knowledgeable and trustworthy. They did not hard sell or push for anything we did not want. They were respectful and took a lot of time explaining and diagnosing our issues. Danny must have been here for 1 1/2 hours doing the initial estimate. It was a complicated job and the workers were polite and enthusiastic. They are installing a new air handler this week for the upstairs.

There was poor communication and some things left undone that they had to return for. They should have closer inspection before leaving the premises. Their price was fine. We have a contract with them so we're forced to use them to service the system. We would not probably select them for a new install.

The initial visit was on 6/9/16. It didn't take long for the service manager (who came out himself) to identify the problem. He checked over the entire a/c unit & determined that the only problem was a leaking evaporator coil. They tried to schedule the fix for the next day but the distributor could not locate the proper coil. The coil was replaced on 6/14 & the system is working perfectly again. As always the folks from Alternative Aire are prompt, take care to not drag dirt into the house & explain the problem & possible solutions clearly.

Such nice guys! Came out when there was still snow on the ground and freezing out. I really wanted someone to come out and inspect our current units and make sure that it was working properly and that we wouldn't find ourselves suddenly without heat at a bad time of year. The house is new to me and one of the units looks a bit older and questionable(not sure how old). The guys didn't try to up-sell me on anything and were very down-to-earth. I had one small part that needed replacing because it was working way harder than it had to and he did a couple of other tweaks. He also consulted with me on what would need to happen if I wanted to switch over from propane to natural gas, which I plan on doing soon. I will definitely be using these guys again!

Because the furnace did not work, the house temperature at night was 58 degrees. I immediately contacted Alternative Aire and they were able to send a technician the same day. He found that the blower was inoperative, so he ordered a new one immediately, and another technician installed it the very next day so we did not have to suffer through another cold evening. Everyone with whom we dealt--the office manager who called us to schedule the technician visits, Danny, the co-owner who came to our house, and Scott, the other co-owner who obtained the blower--were all professional and helpful. And the best part was that the blower for the Amana HVAC was covered under the warranty so there was no cost other than a couple of cold nights. Very happy with Alternative Aire.

I contacted Alternative Aire based upon all the glowing reviews to give me an estimate on installing a new HVAC system. I called and made my appointment for August 7th. I was really impressed that their automated system sent me several text messages and e-mails to remind me of my upcoming appointment. I thought, " Wow, they must really have it together to have such an interactive scheduling system!" Fast forward to August 7th when my appointment was scheduled. I waited at my house, for the representative to show up. I had been at my house since 12 and my appointment was at 4. Not only did no one show up at 4, but they didn't show up at all and when I called to investigate, I got the answering machine that I was calling outside of business hours! I couldn't believe it I even double checked my reminder e-mail. I can be flexible to rearrange my schedule, but it would have been nice to have had some form of communication if they couldn't make it. Maybe they should use their automated system to remind themselves of when they have appointments scheduled. Needless to say, I went with another vendor to install my HVAC system.

We had our upstairs AC go out and had a company come out and diagnose as leak in TXV, but before they were to come out, our neighbor recommended Scott at Alternative Aire, so we cancelled with the first company and had Scott's team put do the repair. They recommended replacing the entire coil rather than just the valve since the valve would take longer to get in. Costs would be the same. They came out and did the repair for the same amount they estimated. Unfortunately, a few days later the AC stopped working properly, but Scott's team came right out and adjusted some pressures and refrigerant, and we were good to go. We did have them come back out about a month later for one last adjustment and now our A/C is working more efficiently than ever (Enrique found that the blower motor was set incorrectly on install; after adjusting, we are getting colder air than ever!). I should also mention that the last two follow-ups were prompt and also free of charge, as they are committed to making sure their work is perfect. Glad we found them, and will call them next time for sure!

The guy that did the service, Enrique, was prompt, friendly and quick. He explained everything thoroughly and even remembered that he had services my house before.

Price was lower than the other people.

They sent a notice each time that they were going to be there and texted me the day of they were going to be there. They did the job and were very professional. They got the job done over 2 days. They cleaned up after themselves and wore booties while in the house. The owner was very responsive, knowledgeable, and gave me 4 alternatives with different prices and was very thorough throughout the whole process.

I contacted the company on Thursday & they came out on the next Monday. I had purchased my home a few months earlier & wanted to have the HVAC, specifically the heat pump, checked out & serviced in preparation for the upcoming season. Trent arrived on time & he was very pleasant to work with. He answered all my questions & explained thoroughly what he had done. I am very pleased & plan to have them service my unit in the future.

Scheduled a monday appointment with these guys after my ceiling AC unit was leaking so badly it looked like a rainstorm in my kitchen. They were on time and got straight to work. They assured me that they had worked on older units like mine in the same property (my place was built in the 70s and my AC is outdated currently) They asked me numerous questions about the unit before they started to investigate. They never made me feel uncomfortable or demeaned, as a woman. They said the problem could be one of two things, low freon or a pipe being blocked. They checked the pipe first since it was easier to check, and they quickly ruled that out. (coolant had to be checked on the roof, given the construction of my place) They explained everything they were doing to the unit. Eventually, my father (who owns my condo) came over just to be there, they explained that my coolant was low, and why my unit had been dripping so badly. They added the proper amount of coolant and double checked everything. My place feels great! They were in and out in maybe 30-45 minutes, I will definitely use them for all my HVAC needs in the future!

Easy to deal with online scheduling. The initial evaluation and follow up services were easy to schedule and completed on time. They have a preventative "if it ain't broke, don't fix it" attitude which is very refreshing compared to larger companies that always want to sell you a new system, component, or service contract when all your system really needs is routine maintenance. They seem very honest and fairly priced in their estimates and recommendations and have a positive attitude. Scott came out an did an initial system evaluation because my system was running more than usual. He recommended cleaning and routine maintenance and also gave me the quotes I requested for a new system install so I had an idea of what to expect when I do get to the point of needing a replacement. Curtis came and did the cleaning/tune up that Scott had recommended. He also checked my system for any other maintenance issues and refilled refrigerant that was a little low. My system is working more efficiently now and I also have the comfort of knowing what to expect as far as time and expenses required when my system does need to be replaced down the road.

I started using Alternative Aire Inc. when the company I had been using for years changed service technicians for my area. (Another story). Alt. Aire has serviced my units twice now and they do the same job as the other company and charge me alot less for the filter than the old company. They are also minor heros on my block for working out a temporary fix for a neighbor with money problems. Their motto seems to be that they live here and want to take care of their neighbors. A rare find these days.

I can't give them enough kudos to how appreciated they are. They are extremely nice people and I cant say enough good things about them. I apologize about the delayed review and the approximate date of service.

Their estimate was very close to the other estimates I received from other reputable HVAC installers and so I believe quite reasonable. I picked Alternative Aire because I felt that Scott Brennan did a good job of telling me which HVAC features were worth investing in interms of energy efficiency and which extras (like a uv light suggested by another installer) that I could do without. |Over the course of the installation I met four of the installation techinicians and really liked all of them. They were both friendly and professional -- and always put on their protective booties when in my house. |I had one minor complaint about the intallation, and Alternative Aire *immediately* came out to fix it. I definitely had a good experience working with this company.

I chose them because they gave me the impression that they cared about their work and my needs. Reasonable and fair. Easy to work with. Creative solutions to old house problems. Happy to recommend!

Danny and Scott used to work together at another HVAC company. When Scott when off on his own he asked Danny to join him. Danny has been servicing our HVAC for eight years and has done a fabulous job. We were thrilled to support him and Scott in their new business!! Though the years Danny has maintained our HVAC with annual maintenance and check ups before the Summer and Fall seasons. He's very knowledgeable about systems and will keep them going as long as possible rather than recommending a replacement. A unit has to be on it's deathbed before Danny will give up on it. He's prompt, courteous, and a highly skilled professional. The price of the annual check up is very reasonable and so or any repairs if needed.

I can't say enough about these people. They are the best. They came the day that I called them because my gas was leaking. They are very easy to deal with. They are also accommodating in every regard.

Scott was fantastic! I called in the morning and he was at the house to diagnose the issue within the hour. After receiving one repair quote for over $1700, Scott came out out to the house and informed us it was just our inducer motor that needed to be replaced. The other items the first company said needed replacement were actually in good condition. The repair was completed in a couple of hours and the heat was back up in running in time for the snow fall tonight! I can't tell you how much I appreciate Scott's no pressure approach. He identified the issue and did only what was necessary to get the unit functioning again. I will definitely be calling Scott again for any future issues.

I thought that the gentleman that came was quite knowledgeable and offered some information about my air conditioner that I didn’t know. Basically, it was a good service, and I would certainly say that I could recommend them to someone else.