Do you need quality plumbing repairs in Durham? Turn to ACME Plumbing Co. We have been the trusted plumbers in the community since 1947. With four generations of plumbers working on our team, you can trust we know what we’re doing. Our technicians are fully licensed, bonded, and insured. Additionally, we stand behind our work and offer a 2-year warranty on most of our labor and parts. Because of our commitment to excellent customer service, we won the Super Service Award in 2015 by Angie’s List and were given an A+ rating by the Better Business Bureau. To schedule a service, call (919) 371-0063.
I think it was a little costly even after "discounts", but the work was completed satisfactorily and in a professional, friendly manner.
Description of Work: A leaking tub faucet.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$259
Response from ACME Plumbing Co.
Thank you for the opportunity and taking the time to post a review. Let us know if we can be of further service!
Nathan S.
08/2017
2.0
plumbing
+ -1 more
Plumber arrived on time and was professional. He immediately checked the hose attachment on our pullout faucet and felt that this was loose. After tightening it, he briefly checked under the sink and did not see a leak. Somewhat embarrassed, I accepted this as the solution and agreed to pay the agreed amount (Angie's List deal). The next day the faucet leaked again. The next weekend, I did a more thorough investigation and found the hot water connection under the sink was corroded. I replaced the faucet myself the next weekend. In Acme's defense, I did not reach out to them after finding this problem because I did not want to schedule another appointment and was already pretty annoyed by the whole experience.
Description of Work: Our kitchen faucet was intermittently leaking under the sink. I did not do a lot of investigation prior to hiring a plumber due to time constraints.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$150
Heather G.
07/2017
5.0
plumbing
+ -1 more
Awesome! Initially i called after hours and I was lucky enough to have Eddie from ACME contact me and walk me through turning the shut off valve to immediately stop the leak. I then called ACME the next morning and made an appointment for that same day, requesting Eddie. He found that I needed a part replaced, but then noticed the old toilet tank was actually cracked. I ordered a new toilet and requested him to come install it on 08/09...He and his assistant, Tyler, did an excellent job!
Description of Work: Toilet Leak
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stuart F.
07/2017
5.0
plumbing
+ -1 more
Everything turned out very well and they did a good job. I would recommend them to others and use their services again.
Description of Work: They fixed a leaky shower head.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Heather G.
07/2017
5.0
plumbing
+ -1 more
An estimate was not given to me prior to the work being done, and the total price was much higher than what I expected, but I needed the job done and the 2 drains have not been dripping ever since...WooHOO!
Description of Work: I needed 2 dripping bathroom drains fixed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jim M.
06/2017
3.0
plumbing
+ -1 more
I was in the middle of remodeling my powder room bathroom, and realized that the PEX shut off valves need to be replaced due to their incompatibility with my new 3/8" faucet water lines. Having never worked with PEX plumbing lines, nor owning the correct tools for this job, I decided to call a professional plumber. I decided to use Acme as I prefer to support local business rather then larger chains if possible. They were very courteous, and they were able to come out the same day (this was not a necessity, as we still had two other bathrooms available). They even called 30 minutes prior to the appointment to verify someone was home...great. The bathroom had already been cleared of the vanity/sink, drain, etc., so the access to the valves was completely open. The plumber arrived on time, was polite, and promptly changed out the two valves within 30 minutes or so. Having some understanding of what the new style plastic PEX plumbing lines instillation requires, I figured the job would be quick, and I was correct. The issue I had was the cost for the job was $267. We're talking about the replacement of two valves valued at $20 and 30-40 minutes of time! Let me be clear, the plumber did disclose the price prior to starting the job, and we did agreed to it. Sure, we could have declined this quote, but we would have needed to schedule additional time off from work, pay the $39 fee for the first plumber to show up, and still find another plumber. In contacted Acme to let them know their worker was prompt and did a fine job, but also that I felt their pricing was a bit excessive. Got a nice replay in which they defended their pricing by letting me know "We have never claimed to be the cheapest plumber in town". Enough said!
Description of Work: Replacement of bathroom shut-off valves.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$267.68
Lou G.
06/2017
5.0
plumbing
+ -1 more
A nice man came soon after my request for service, worked about 90 minutes, and did an excellent job. We have been quite satisfied with the results.
Description of Work: I needed to have 2 leaky hose bibs replaced by sturdy, frost-free bibs I had bought.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
don B.
06/2017
5.0
plumbing, water heater repair
+ 0 more
Thorough no need for recall. Glad to be a first time customer
Description of Work: water heater replacement
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nicole G.
05/2017
5.0
plumbing
+ -1 more
It went well. The tech installed the toilets in less than two hours and left the area clean and tidy. The toilets are working well, with no leaks. The tech was professional and courteous. He added caulking to the edge of the toilet and it was done very neatly. Also, scheduling was easy and services were performed two days after scheduling. I will definitely use this company again.
Description of Work: I needed two toilets installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$615
Becky S.
04/2017
5.0
plumbing
+ -1 more
Acme Plumbing responded promptly and scheduled during one of my preferred times. The service person called prior to arriving as promised and arrived within 15 minutes of the call. He went over costs of items prior to beginning work to get approval to proceed. Great service! Will definitely use again.
Description of Work: Shower head leaking in master bath that I could not resolve. Also, a sink that would not hold water when using the stopper.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Diane B.
01/2017
5.0
plumbing
+ -1 more
I feel I have never spent over $300 for any work. I've got them on speed dial. It was one by himself, I remember that. He was very nice, very professional and did a very thorough job, very good job. That one took a little bit longer, I think it took about, if I remember right, it took not quite an hour, but just about.
Description of Work: I used Acme Plumbing. I had them come out and replace my outdoor spigots.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane B.
01/2017
5.0
plumbing
+ -1 more
They used to be Ben Franklin. I use them at least once a year, something screws up. They?ve always been very good. I don?t know about the prices, I don?t know if anybody else is higher or lower. He was out here right before Christmas. He was a life saver, it was right before it started snowing. I usually have to have them come out, something usually goes wrong. It?s always something different, it?s not the same thing. They have been the only plumbers I?ve had to come out here for the past 5 years. They?ve been good. They get out here on time, they get the work done. My gosh, he had it fixed in like 15 minutes. I was in shock! He had it fixed and repaired and gave me an entire list, and he didn?t try to sell me anything or stuff like that, within 15 minutes. I was so happy! It was $39 just to come to the house, but at that point I would have paid anything. I am a member, there is a thing I brought from them that gives me a discount each time they come out. I said, ?I need that because I am having you guys come out and fix something different at least every 6 months!? It?s an older house. Every time they?ve come, they?ve done an excellent job. I?ve not had any problems. They?re very punctual, they?re very professional, they?re on time. With this older house, I?m about to put them on speed dial. When I called them, she got them there the very next day. They called to let me know they were on the way. I was really happy about that.
Description of Work: I used Acme Plumbing. I had one toilet that wouldn’t flush and the other one that wouldn’t drain.
Rating Category
Rating out of 5
Yes, I recommend this pro
Diane B.
01/2017
5.0
plumbing
+ -1 more
There was something leaking and we really couldn’t tell where the leak was coming from, so that’s when I called them. They came out and they found it, and they fixed it. It took him maybe 20 minutes and I haven’t had any problems since. I don’t think I had a problem with the pricing. I kept using them, because of the fact that I have used them before and I was happy with their service, so I continued to use them.
Description of Work: I used Acme Plumbing. I think they were out here fixing my sink, because it started leaking from the bottom or the pipe, we couldn’t figure out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael B.
12/2016
5.0
plumbing, water heater repair, drain pipe
+ 1 more
They fixed the sewer line and I don't think I will have any more problems. They always discuss the work and price before hand, and afterwords go over the work they have done. Alway very courteous.
Description of Work: I used ACME Plumbing when my sewer line from my house broke. They fixed the damaged PVC pipe and reset the grade so the line would drain correctly. I had used two other plumbing companies, but the fix only lasted 3-4 years. Also this year they have replaced anode rod in my water heater and most recently (December 2016) replaced the pressure reducing valve (PRV) and expansion tank at the water heater.. Cost is for the PRV and expansion tank repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Keith T.
11/2016
5.0
plumbing
+ -1 more
Emily was very professional over the phone and Michael, the plumber was professional, courteous and fast.
Description of Work: Installed kitchen faucet. Connected new kitchen sink plumbing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$483
Django H.
09/2016
5.0
plumbing
+ -1 more
They were courteous, professional, affordable, and knowledgeable. I highly recommend them and plan to hire the, in the future.
Description of Work: Acme removed and replaced a sink drain and vent in our bath.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Gregory L.
08/2016
5.0
plumbing, home remodeling
+ 0 more
I was very pleased by the service provided by Acme plumbing, and especially the technician Gary. Everything went exactly as planned, even though he was dealing with an old house and some previously poorly installed fixtures. As a Durham resident, I try to support local businesses as much as possible, and I would highly recommend Acme Plumbing to my fellow neighbors.
Description of Work: Install new shower fixtures.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Jennifer M.
08/2016
5.0
plumbing
+ -1 more
I called because my garbage disposal was leaking and Acme came out less than an hour later due to a cancellation. Alejandro showed me the corrosion in the disposal and recommended that we install a new disposal. Alejandro was friendly and professional.
Description of Work: New garbage disposal
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$490
Sara A.
07/2016
5.0
plumbing
+ -1 more
Great! I had ordered the replacement parts from the manufacturer already. I called Acme in the morning and they scheduled me for two days from then, but ended up being available that afternoon. They came out and fixed the shower within 30 minutes. They also cleared the drain of hair without me asking them to and at no extra charge. They charged me their minimum price of $60. Another plumber in the area had initially quoted me $900 (!!) for the repair before I had replacement parts, and then $450 once I did have the replacement parts. I thought this seemed high for what appeared to be a simple part replacement, so I called Acme Plumbing. Two guys came out (Gary and Juan) and they were both very nice and worked quickly.
Description of Work: The shower handle in my guest bath had come off and the cartridge was going bad. Both needed replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Claudia S.
04/2016
1.0
plumbing
+ -1 more
We have called different provider since Acme said they would not service this area. However they do service a neighbor two doors away.
Description of Work: We called this provider upon recommendation of neighbor and Angie's list. We were told twice by office that it was a new policy that they did not service this area unless we had a service contract. We asked to speak to manager to inquire about the coupon on Angie's list and we were placed on hold. No manager ever answered. Not the kind of service we expect from an Angie's list provider.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from ACME Plumbing Co.
I am sorry that we were not able to help you. We have limited the area that our technicians travel so that we can better serve our customers in Durham. I have discussed this with Angies List so that our site now reflects that and I apologize for the "false advertising" there when you checked out our excellent ratings on Angies List.
Sally F.
04/2016
4.0
home remodeling, plumbing, septic tank, water heater repair, water softeners
+ 3 more
Routine water tank flush was very quick; I hadn't had it done before, didn't know what to expect, and I failed to watch what was flushed out. I wasn't having problems and still am not, so I assume it was done right. Bathtub does drain much better. The kitchen sink faucet is still extremely hard to move sideways, to the point I'll replace it. What he did made no difference. It was several days before I accepted the fact that the kitchen faucet was as stiff as ever, so I did not contact the company.
Description of Work: flush hot water tank, grease o rings and adjust float, remove bathtub hair obstruction.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$187
Response from ACME Plumbing Co.
I am sorry we weren't able to make the kitchen faucet move more easily. Unfortunately a complete faucet replacement is required and we can help with that if needed.
william S.
02/2016
5.0
plumbing, home remodeling
+ 0 more
Scheduling the service was a breeze. Gary the technician was knowledgeable, thorough and patient. He took the time to explain what he was doing and why. Really inspired confidence.
Description of Work: Inspected and replaced supply lines under bathroom and kitchen sinks, as well as toilets and dishwasher.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$489
Response from ACME Plumbing Co.
Thank you for giving us the opportunity and taking the time to post a positive review.
William R.
02/2016
5.0
plumbing, home remodeling
+ 0 more
Scheduling was easy and the technician showed up at the agreed time. He found the problem, explained it, and presented alternatives, including the option to repair the damaged parts instead of replacing them (saved some money). Very pleased with results. The cost was very reasonable.
Description of Work: Repaired cut-off valves under the kitchen sink. Fixed faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from ACME Plumbing Co.
Thank you for giving us the opportunity!
Ara W.
01/2016
5.0
plumbing
+ -1 more
Went well. I sent an email with photos because I couldn't identify the brand of tub handle. That took a little back and forth, it was hard to ID with a photo. Making appointment was quick, especially given holiday season. The plumber was on time, courteous, and efficient. (I think it was Rufus.) Cartridge replaced, leak gone, and I'm glad to know the brand for the future. The Angie's List deal covered $200 worth of work. I was surprised there was substantive costs beyond that, since once they ID'd the brand (common brand, Delta), it was a short and straightforward fix. Hence that grade. But plumbing always costs and over time, one pays for leaks so I'm okay with that.
Description of Work: Repaired a leaking faucet in a tub by replacing the cartridge.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from ACME Plumbing Co.
Thank you for using our services and taking the time to give us your feed back.
JAN R.
01/2016
4.0
plumbing
+ -1 more
We had a number of different issues. They were all pretty expensive. I pretty much got high estimates but I was happy that the service included a service trip. I ended up getting one thing done that took about 10 minutes. We already had the part and we didn't know how to put it in properly and he was able to install it. I'm pretty happy although I think he did install it upside down. He said it definitely saved money that we already had the part. We were able to get the part free from the manufacturer. We also needed to replace our food disposal but we ended up figuring out how to do it ourselves. It was expensive for the estimate for the general service itself.
Description of Work: He installed a valve on the handle of our shower.
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Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Natural Gas Lines
FAQ
ACME Plumbing Co. is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
ACME Plumbing Co. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, ACME Plumbing Co. does not offer free project estimates.
No, ACME Plumbing Co. does not offer eco-friendly accreditations.
Yes, ACME Plumbing Co. offers a 5% senior discount.
Yes, ACME Plumbing Co. offers emergency services.
No, ACME Plumbing Co. does not offer warranties.
ACME Plumbing Co. offers the following services: Plumbing. Water heaters repair & replacement. Fixtures. Faucets. Disposals & drain cleaning.
Screen door repair. Piano moving. Heating & cooling. Well & septic tank services.