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Jackson & Sons Heating & AC

Heating and Air Conditioning, Insulation, Home inspection

About us

Jackson and Sons Heating and Air Conditioning is a locally owned and operated family business that has been serving Eastern North Carolina since 1974. A licensed mechanical contractor (Lic. #10557), Jackson and Sons offers service repairs, maintenance, and installation for both in the residential and commercial sectors. Jackson and Sons has a full roster of highly trained technicians to service your home or business in Wayne, Johnston, Greene, Lenoir, Sampson, Pitt, and Duplin Counties.

Business highlights

50 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial heating & air conditioning service repairs, maintenance & installation, indoor air quality products, ductwork repair & installation. Serving Eastern North Carolina.

Services we don't offer

Window air conditioning units

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.866 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
3%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.1
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 66 reviews

Linda S.
07/2023
1.0
heating & air conditioning/hvac
  + -1 more
When my air conditioner quit a tech came and found nothing wrong for about $90, the second time the same tech came to find the repair would be $1500. A more experienced tech came a few hot days later. He got the unit working temporarily and ordered a TXV valve. The first tech told me $1500, but my bill was $2131 even tho Angi.com and other websites set the price for the work at between $400 and $700. Does this sound right ?
Description of Work: Repaired Trane heat pump

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$2,131

Sarah K.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent customer service and Repair work.
Description of Work: Ductwork repair and HVAC service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jackson & Sons Heating & AC
Thank you for sharing an online review for our service. Have a great day,

Joe H.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
The tech they sent out did the normal servicing and answer my questions to my satisfaction. We was also able to locate the duct baffles and adjust to balance out the air distribution.
Description of Work: I needed a tune up on my 2 HVAC systems and troubleshooting on the air distribution on the second floor.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$230

Joe Y.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have been using them off and on for a couple of years. They are good. They are excellent in experience.
Description of Work: I use Jackson & Sons Heating & AC for heating and air conditioning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Robert B.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Fine. Only one heat pump required attention -- minor drying and testing.
Description of Work: Checkout heat pumps after exposure to flood water

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lance C.
04/2015
5.0
heating & air conditioning/hvac, insulation
  + 0 more
We are very Happy with Jackson and Sons. They were very responsive with their assessment of our old system, came out and gave use a fair and competitive estimate and scheduled installation quickly. Their installers were on time both days, neat and professional and finished the job right on time. We highly recommend these folks.
Description of Work: installed two new heat pumps.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jerri O.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional and polite. The service was great. We haven't had any problems with the units. I would recommend them to anyone.
Description of Work: They installed two air conditioners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sean Q.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
Replace Heat Pump Compressor. They contacted the manufacturer and discovered that the compressor had a lifetime warranty, so I did not have to pay for the part. I did have to pay for the installation, but this was half of what it would have cost me. The representative did try to sell me their Annual Maintenance Service Plan, but they did not give me the "hard sell". I did not feel pressured. Jackson and Sons is a very professional company.
Description of Work: I used JACKSON AND SONS HEATING AND AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Rosylyn G.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
I've already given a detailed report on the type of preventive maintenance they do according to my contract. I've used this company since 2006 and haven't had any problems with their work. I would recommend this company to anyone.
Description of Work: I used JACKSON AND SONS HEATING AND AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$138

James W.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
They started on Date promised and called 3 days in advance to confirm appointment and finished on time.
Description of Work: They replace 30 Year old duct work under house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Teresa B.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
We have a service contract with Jackson & Sons and use them for our home service and have a business and use them for the office too. We have been using them for years. With a service contract they come out twice a year ( to the home and office) . Also, when you have a service contract and have a problem, you can call them 24/7 and you are first on their list to have your system checked.
Description of Work: I used JACKSON AND SONS HEATING AND AC

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

John G.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
Jackson and Sons did a fantastic job, from identifying a variety of options for a new heat pump/AC unit to the financing available for each selection. We signed a contract, their workers were in and out in half a day. They removed the old unit and literally didn't leave even a footprint around the new unit. We got a Trane, perfect size, and cut our electric at least $100-200/month over the summer (despite Progressive/Duke raising their rates). I highly recommend Jackson & Sons. Friends have told me I could get cheaper elsewhere, but you certainly won't get the same quality service or the same quality products by trying to go cheap!!!
Description of Work: I used Jackson & Sons Heating & A/C.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,325

Rosylyn G.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
The serviceman from the company performed a preventive maintenance inspection which includes cleaning the evaporator and condensenser coils, cleaned and inspected the drain pan and drain line, checked fans and motors, checked for signs of water on ductwork and ductwork, changed the UV light and air filter, checked the thermostat and CO level. I have a residential energy savings agreement with the company and an inspection is done semi-annually on both heating and air conditioning. | |Everything went well and the serviceman was courteous and clean (wore coveralls underneath the house and protective footies on the inside). He explained everything on the service report that was done and renewed my agreement. I've been very pleased with this company's work as I have used them since 2006.
Description of Work: I used Jackson & Sons Heating AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$219

Kit H.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
This was a routine service fall check up. The service man found that my heat strips were not coming on at all. They rewired the unit and it is working great now.
Description of Work: I used Jackson & Sons Heating & AC.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Faye J.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. My house has 5 units. I am under their service contract with check over and cleaning 2 times annually. My duct work had mold in the lines. The duct work was installed with a different provider when the house was built. They finished job toy highest expectations. They r very professional. When I have an appt. they call me on the way to my house. They r always on time for appt. they come n uniform With their name on their shirt. They always give me their name and explain everything they did so I can totally understand. One thing that impresses me, the put on disposable Covers on their shoes before entering my home.
Description of Work: They do all my Htg/ AC work. 9 mos ago the replaced duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kit H.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
Everything went okay. Had to use a one speed motor where before the motor had various speeds. None in stock. I was satisfied with the one speed motor, was fine with me.
Description of Work: Installed a new blower motor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$795

Carroll H.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
Jackson and Sons arrived at our house on the day promised. They installed the compressor and had us up and running in just a few hours. Their work is ALWAYS top notch. When they have to come inside the young men alway put on shoe covers to keep dirt to minimum. Jackson's workers are very well mannered and are always polite. The company calls after the work is completed to be sure of your satisfaction. I highly recommend this company to anyone who needs HVAC work done.
Description of Work: Replaced compressor on AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Helen S.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
This is a twice a year preventive service we have purchased for about 10 years now.The technicians are always courteous, prompt and professional. We have been very pleased with the company.
Description of Work: Routine check of HVAC system purchased through Jackson and Sons.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kit H.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
He gave me advance notice when he was coming to perform the work. He seemed to do a through job. I have used their service's for many years and always done a good job. The only draw back is they try to sign you up for two years and check up's ahead of time.
Description of Work: He checked out my whole system completely

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

George G.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were very courteous and did a great job.
Description of Work: They replaced my entire HVAC.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

Mary W.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
They come out twice a year for clean and checkup of the unit. I like the knowledge of the service people. They are prompt if you have a problem on getting out. The staff is very knowledgeable.
Description of Work: I last used Jackson & Sons last year to buy a new a/c unit. We have a maintenance contract with them to come out twice a year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Jim S.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
The technician arrived precisely on time. He was courteous, thorough and very professional. The maintenance service contract has proven to be an excellent investment. We've used other HVAC companies, but Jackson & Sons are the best. We wouldn't use anyone else.
Description of Work: First of two annual preventive maintenance appointments. Checked both units as well as all filters and thermostats.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Sherron H.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
They did a thorough job of checking our A/C unit inside and out. They also make recommendations on other products
Description of Work: Our yearly maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Sandy H.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
There were several steps involved in getting everything done, but it all worked out.
Description of Work: New heating and air system.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$13,985

Evelyn T.
06/2013
5.0
heating & air conditioning/hvac, insulation
  + 0 more
I am satisfied with their service. I would recommend them to others and have. They technicians are very polite, good, and also wear protective covering over their feet while in house.
Description of Work: They installed a new part on my furnace. They also installed insulation in the attic.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$400
    • 1(current)
    • 2
    • 3

Contact information

2330 Indian Springs Rd, Dudley, NC 28333

http://www.jacksonandsons.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Insulation,
Home inspection

FAQ

Jackson & Sons Heating & AC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

Jackson & Sons Heating & AC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Jackson & Sons Heating & AC offers free project estimates.
Yes, Jackson & Sons Heating & AC offers eco-friendly accreditations.
No, Jackson & Sons Heating & AC does not offer a senior discount.
Yes, Jackson & Sons Heating & AC offers emergency services.
Yes, Jackson & Sons Heating & AC offers warranties.
Jackson & Sons Heating & AC offers the following services: Residential & commercial heating & air conditioning service repairs, maintenance & installation, indoor air quality products, ductwork repair & installation. Serving Eastern North Carolina.
Window air conditioning units

Contact information

2330 Indian Springs Rd, Dudley, NC 28333

http://www.jacksonandsons.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM