Legacy Floor Services

We are extremely disappointed with the hardwood floors sold by Moeen Niazi of Carpet & Flooring Liquidators of Pineville, NC, and installed by Axcel Gomez of Legacy Floor Services. We originally ordered 3.75-inch manufactured hardwood. Due to delays on the seller’s side, our closing was postponed. By the time we closed, Moeen Niazi informed us that they had sold the flooring we had ordered. The installer discovered that the 5-inch manufactured hardwood was defective. Moeen Niazi offered to install and finish unfinished hardwood floors at no additional cost. At no point, did Moeen Niazi or Axcel Gomez discuss the pros and cons of using different sealing materials on the unfinished woods. I only learned later that a salesperson should discuss different options in terms of look and durability, etc. We made it very clear to Moeen Niazi and Axcel Gomez that we needed to be in the house by Saturday, September 14. At no point, did Moeen Niazi or Axcel Gomez tell us that the work could not be completed in a timely or workmanlike fashion. Throughout the week of September 9, I visited the property every morning. The installation crew did not arrive before 11 a.m. On Wednesday, September 11, when I arrived at approximately 8:50 a.m., a crew member was there removing the sander for another job. As of Friday afternoon, the installation crew was still measuring and installing toe molding, and no polyurethane had been applied to the floor. Axcel Gomez subsequently stated that, it takes at least 24 hours between coats of polyurethane and, therefore, at this point there was no way they could be finished by Friday as promised. Axcel Gomez never informed us that they could not complete the job and/or that they needed more time. When I inspected the allegedly finished floors, I immediately noticed a milky/cloudy appearance in one of the rooms. In addition, Axcel Gomez failed to replace the covers on all of the HVAC covers. When I attempted to replace them myself, I discovered that all of the toe molding had been mis-measured and the HVAC did not fit. On Monday, September 16, I informed Moeen Niazi about my concerns, and he told me that he would have the in-house inspector at Carpet & Flooring Liquidators, Mickey Ledford, come out to take a look at the floors. On Friday, September 20, Moeen Niazi and Mickey Ledford came out to the property. Mickey Ledford barely said five words while he was there, and failed to answer my questions about what the installation process should have been and how long it should take. When I asked if the work could have been completed based on when the workers were present, he basically shrugged his shoulders. Moeen Niazi acknowledged that there were some rough patches, but told me that the milky/cloudiness was the result the light hitting the floor. Moeen Niazi offered to have Axcel Gomez come back to buff the floors. I paid $650 to have a certified NWFA inspector come out to inspect the floors. The independent inspection report confirmed the milky/cloudy appearance of the floors caused by solvent trap due to Axcel Gomez applying finish over stain, sealer, or finish before the previous coat had dried. As the floors have continued to cure the appearance has continued to degrade. White lines and cracks are appearing between and on the floor boards, and the finish is cracked/wearing off around where the nails were driven in order to secure the boards. I have also identified other debris in the finish, including dust and what appears to be a nail. Based on the condition of the floors, it is apparent that Axcel Gomez failed to follow industry practice: (1) they did not let the stain or sealer dry before applying the first coat of finish resulting in a cloudy appearance; (2) they did not sand and clean the floors between coats of finish which would have removed the debris and allowed the finish to adhere; and (3) they did not apply a second, and even perhaps a single coat of polyurethane finish, throughout the house.