LAKE NORMAN CUSTOM DOCK & PILE DRIVING INC

I am so impressed with the customer service, quality, and craftsmanship with LKN Dock. From the first day of the project, the team came every business day until the project was complete, even in the freezing rain. I just did another walk through today, 2 weeks after completion, and I am so happy I chose this company. The material, labor, and electrical is top notch! Thank you Dean (owner) for a great fixed dock/roof. I enjoyed working with you!

After determining that one of my motors to my boat lift was not functioning as designed, I contacted Dean Fisher, the owner of LKN Custom Dock and Pile Driving, and asked him to come out to assess the problem. He came out the following day and found that one of my motors had gone bad and needed to be replaced. Per my request, he gave me a rough quote on the price of a new motor as well as associated labor costs, which I found was quite reasonable. I asked him to proceed with ordering the part. Within a week, Dean’s colleagues installed the new motor without incident. Upon receiving the invoice, I was pleasantly surprised to see that the total cost was actually significant lower than the original quoted price. I welcome anyone who requires service on their dock or boat lift to reach out to this company as they will not be disappointed with the service. I certainly won’t use anyone else. Michael Will - Sherrills Ford

Do NOT do business with this company. Work was not completed. Falsified and fictitious charges added to a series of escalating "invoices" when scope of work was not changed. Refused to call for final inspection until I filed to revoke building permit. Grossly inflated the charge for required permits. Has a number of other very dissatisfied customers who had very similar experiences. Do not rely on the "proposal" prepared by the company as the entries are misleading and incorrect and will not be honored. Company demanded a 25% increase in contract price to finish work the company had already been paid to do. Falsified documents and was untruthful. Absolutely horrible experience.

8 of the pilings were aligned reasonably well. One pair were offset so much that I really had to improvise the reset of the project to get the pier braces & joists to align.

They missed the correct angle for the gazebo roof by over 20% so now I have a boat roof with one roof slope and the gazebo with another ? looks funny. A $5 measuring tool would have told them they were way off on the angle. They only installed tar paper underlayment on about 60% of the roof decking before putting the metal roof on. They ran out and did not want to wait until someone brought them more tar paper. The framing of the gazebo roof was so bad they had to redo it (at my request). They were cutting the boards at 45 degree angles and not 22 degree- first good wind and it would be moving all over the place. They did not have a way to dispose of the debris from the old pier. They had to borrow my floating dock and use as ?trash barge?. They had to borrow my step and extension ladders to get on the roofs. They drove the piling for the boat roof which was also needed for the new cable boat lift in the wrong locations. Created big challenges when installing the boat lift and the slip for the boat is way too narrow (my boat only has a 8? beam). I had given him the spacing from the boat hoist manufacture and he said he also had gotten it from them but obviously he did not follow. The owner did not do any of the work and in fact was never at the house unless it was to collect money. He returned few of my calls and always said he communicated through his ?foreman?. I guess he forgot that I was paying HIM, not his foreman. This company operates under different names. I contracted and signed papers with Lake Norman Custom Dock and Pile Driving but the invoice was from LKN Boatlifts that had a different address, phone and website and no mention of Custom Dock.? the NC Department of the Secretary of State has no record of LKN Boatlifts yet he is conducting business under this separate company. They were very interested in what he was doing.