EmeraldPro Painting of North Charlotte

They gave a great quote and gave a competitive, professional bid.

HORRIBLE EXPERIENCE!!! Not sure where to start in sharing this horrific experience with Emerald Pro Painting of North Charlotte, as we have a LOT of information and Pictures of their devastation to our NEWLY BUILT HOME. The owner (Johnathan Belk) and teams (sub-contractors) were very unprofessional in dealing with and taking ownership of responsibilities for damaging our (the Customer) home, not cleaning up post and leaving trash on premise. The major issue was, Emerald Pro Painting did not do all the things outlined in their Proposal, especially the "Preparation" work that would have protected our home. Hired EmeraldPro Painting to paint the entire interior of our NEWLY BUILT HOME. We sent a response to their proposal for engagement on 12-Feb. They started the project on 22-Feb with a scheduled 28-Feb finish date. They went pass the finish date by almost 1 week; they impacted our schedule for other companies that were to come after them – we had to push these other companies out and thus we lost wages as we had to spend a significant amount of (unplanned) time onsite with Emerald Pro Painting teams (Emerald Pro Paint had to use 2 team as the first team walked out on the job after 2 days in and the owner had to get a second team to take over) as the owner did not provided the needed supervision. They did not complete the work as proposed (i.e. some rooms and bath room areas not finished), the quality of work was less-than proposed (i.e. brush marks remains vs. full-roller treatment and texture) and excessive damages were done to our home in the areas of floors, fixtures, mirrors, stairs, trim, shelves, carpets, moldings, cabinets, sinks, etc.. mostly due to proposed "Preparation" work not being done and cleaning not being complete; all this in accordance to their Proposal. These damages are now estimated at $6500.00 to fix/correct and we have been majorly inconvenienced from moving in and missing work (cost) due to them missing the Proposed timeline by 7-8 days; originally 5-6 days. We sent emails, text messages and phone calls to the owner, during and post these issues/damages, only to hear "we'll fix/clean them" over and over again with no resolve. Although they were extended time to correct/fix ALL ISSUES (Painting & damages) they still DID NOT complete what was proposed. We have moved on from Emerald Pro Painting and will NEVER use them again nor recommend them to anyone. Customers BEWARE; cheap, unexperienced and below age labor was used and 2 TRESPASSES occurred which are violation of NC Laws; people were brought into our home without authorization nor approval by the owner - one child under the age of 13 and another gentleman that was NOT part of the Emerald Pro Painting team but a 'Paint' distributor. We were and are appalled that the owner did not own and take responsibility for his team and the fiasco cause by his lack of attention to supervision and detail; as he had the audacity to ask for partial payment and ignore the emails from us asking for damages cost, to-date. Overall, the results were ok in some areas and subpar in others to what was proposed and expected, but the biggest dings were: CUSTOMER SERVICE and DAMAGES - owner not being accountable or taking the appropriate responsibility for the actions of himself, his teams and his company.