R & W Gutters

After the estimate was completed during the beginning of February, I received an email regarding the breakdown of the fees and was very pleased with the price. A few days later the company called to touch base, she mentioned they were really busy and I told her that was ok because we didn't want to have it done until the end of March when we had some time off work. At the end of February I called and left a voicemail to touch base and make sure we were ok with the end of March. I didn't get a response for a few days until I sent an email. She called a few days later apologizing that she did not receive my voicemail. She gave me a different number to reach her on for future inquiries. She said she would pull our paperwork and put us on the list to have gutters installed. During this conversation she also emailed a brochure of the type of leaf guard she would like to install. Maybe during this conversation there may have been some miscommunication but I was under the impression we were on the list to have gutters installed soon or at least by the end of March. Maybe they were waiting on me to ok the type of leaf guard they wanted to install. After not hearing from them by the end of March I sent an email on 3/31/16 apologizing for not responding earlier but the type of leaf guard she emailed in Feb. would work. I also asked if they could be installed the last week of April, again we had some time off work. On 4/2/16, she replied "yes that will work for me. I will go ahead and put you on the schedule and we can touch base the week before to confirm". From this email I thought the job was a go, but I guess I missed something because that was the last I heard from them. On 4/19/16, the Tuesday prior to the last week of the month I sent an email confirming they would be there the following week, that any day would work for us. After not receiving a response, Friday the 22nd I called the phone number she said was best to reach her at and left a voicemail confirming the job for next week. As of today I still have not heard anything back. On that following Monday the 25th we started the process all over again. And as of 5/4/16 we now have new gutters, downspouts, and leaf guard. I am giving them a D rating because in the beginning they were great to work with.

Natalie was very responsive to my initial call for gutter service/repair and stopped by the house to evaluate our problem and provide us with options to resolve the issue. She is very professional and gave me a job estimate within an hour of her visit. She also advised an estimated repair date with turned out to be right on the money. The team arrived as advised and like Natalie, very professional. They actually take measurements and fabricate the gutter and end caps on-site, so truly a customized job. They fabricated a corner deflector which was not there with old gutter, installed the new gutter, deflector and sealed the end where it butts up to the house front wall. This was a quality job and was completed very quickly. I could not have wanted better service and highly recommend this company.

Natalie was very professional and the work was performed on time and in budget.

unknown

unknown

Very friendly and professional. Did not do a rush job. Installed gutters and downspouts as they should be done.

Wayne assessed the work the same day I called him and did the work the very next day. The work recommended was actually less than I thought I would need.

They are excellent. He came out but he wasn’t being treated fairly by the other contractors so I paid him in full because I felt bad for him. Even though he had been paid, he came out as soon as I called him to finish the work and he did a beautiful job. He is trustworthy and he is a good guy. I would give him an A+ if I could and I would use him again, without a doubt.

It went great! I liked the owner and his son in law. They were wonderful to work with. They were very personable. They did good quality work and were very particular.