KS Audio Video

Ed did a great job assessing the job needs and making great recommendations to maximize the space in our household. Chris and Quincy did an excellent job yesterday! They took the time to make recommendations vs. just doing the job as outlined. This ultimately took more time to complete, but made the overall job much better. I would highly recommend using KS Audio & Video to anyone needing their service.

I hired KS for a multi-room AV project at my house that had to be performed in multiple phases. My experience with KS on this project was nothing short of stellar in all aspects from the initial site visit and proposal through installation, walk through and post-sale support. Ed, the KS System Designer assigned to my project was fantastic to work with both in terms of designing the optimal configuration and layout for my budget as well as addressing ALL of my questions (and there were dozens) via email, text messages, phone calls, etc. Ed was always responsive even answering questions during off hours, which he certainly did not have to do. His expertise and guidance throughout the entire project was invaluable to me. Chris S., the KS Field Tech who was the lead on the installation and setup was just as excellent to work with as well. Chris S., Chris B. and Ryan were able to overcome whatever challenges the infrastructure of my house may have presented in order to provide an aesthetically appealing and flawless installation. Chris also spent as much time as I needed after the install was complete to make sure that I was comfortable with operating the equipment and the various features. I had a follow up technical question the next day and Chris got back to me promptly and was able to help resolve the issue over the phone. These guys ARE THE ABSOLUTE BEST!

Christopher was brilliant! Such a nice guy too!

The installers knew what they were doing and it didn't take long. Very honest about what they would do if it were their house. Will has for the same guys to come back and do more work for our directv and possibly install a tv.

Ed Studer and Ryan Hennigh came to our home today for service on our home theater and deck speakers. We would definitely recommend them and will request them again in the future. They arrived on time, were very accommodating, knowledgeable and efficient. The company that we bought the home theater from did not even return a service call so we were very happy to find such a good company with excellent technicians to service us. Great service!

Great job!

We have had to have them come out multiple times. It was a high dollar price to install the system initially and every time they come out to service it, it's another what we consider at least a high price for service call. It's $69 jut to get the truck roll then depending on how long the technician is here, depends on how high the price goes. You would think that they wouldn't be charging that much just to come out and check it. They don't like to give you explanations on how to use the system and so by not giving an explanation or leaving a book with you to see how it's done, you'll have to keep calling them out to fix it. This system is run off of computerized information, the technician, when he comes out, he's basically changing some of the programming to make the correction for whatever reason we're having called out. They do not give you any information on how you can fine tune it yourself after they leave. It's not user-friendly.

Everyone in their service department, from the dispatcher to the onsite technicians were a pleasure to work with. They were responsive, always returning calls and following up. They moved quickly, making sure we had minimal down time while our equipment was out for repair. Considering the amount of effort involved, their charges were very reasonable. We purchased the AV system from them last year and have been pleased with both the equipment and the ongoing support. They really stand behind their work which is as important as the initial sale and setup.

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Since these are 2 older style universal remote controls, they were very difficult to reprogram. (I know, I tried to do it myself). Jim stuck with it and succeeded in overcoming the difficulty and now they both work flawlessly. I asked Jim several questions regarding the universal remote controls available today and how user friendly they are. He is very knowledgeable about electronics and even advised me correctly about a telephone land line I have. When billing me Jim gave me a break on the amount of time he spent on my problem because he said he hadn't worked on that type of remote control in a while. I had looked on Angies List to find KS AudioVideo and they carry an "A" rating and now I see why. Very knowledgeable, professional, and very prompt.

"Jack" was able to fix the problem immediately and also offered some of the newer updates to the system.

Excellent - Punctual, Responsive. All work done quickly and neatly - would use them again for sure!

We have fine tuned some things as we have gotten used to the new system and they have been helpful on the phone or have made a return visit if required.

I have been using KS Audio Video for the past 3 years for all of my needs. They always go above and beyond to give me the best service with the best products. My house was struck by lightning last year and we lost all of our stereo and TV components. KS was out there to help me with the insurance company and get everything I needed back up and running in no time at all. I would use KS Audio in the future and would highly recommend you calling them for any Audio Video needs. You will not be disappointed!!

It was an excellent experience. I have used KS several times over the past 4 years and have always received excellent service. Their technicians are welled trained and knowledgable.

I have been very pleased with KS from both the sales and service perspective. They are very reliable, committed to making the solution work for their customers, and professional in all dealings with them. While not cheap, the solution they installed has met my needs and was much less expensive than another company's proposed solution using Crestron as opposed to Control 4. I have been extremely pleased with them

Titus did a great job of evaluating existing equipment and determining what would/couild be incorporated as part of an updated system and then explaining it all to us and scheduling/ supervising the project.

On the agreed day the sales person did not show up or call to reschedule. My calls to the rep were not returned. Thankfully I work at home so it was not an inconvenience, but very unprofessional that the rep could not call and reschedule.

In order to do the above work we needed new electrical outlets and needed a general contractor to drywall over an old TV niche in order to hang a flat screen TV. The arranged for the electrician and recommended and outstanding contractor (Thomas Murry – 704-840-6033). Communications between all three was excellent. While we paid the contractor separately KS Audio contracted the electrical work and it was paid through them.