GGA Roofing & Gutters

This is a situation that has lasted over two months. Here’s the highlights of the complaints that I have with Gutter Guards America. 1. Gutter Guards America forged my signature to agree to a contract. During the meeting with the representative, I was given NO contract or paper to sign. He walked me through the proposed work and named me an estimate for how much the work will cost. The FIRST time that I saw the contract was when it was sent to me AFTER the work was completed. There was a portion of my signature present that was heavily cropped despite how I HADN’T BEEN GIVEN ANYTHING TO SIGN DURING THE PROCEEDINGS. 2. Scheduling difficulties. Did not show up at the time scheduled at 2 PM. On the day, two installers showed up at 8:30am and went directly to doing the work. I wasn’t notified via them ringing the doorbell to announce their presence or via phone call. The representative showed up (according to the record of his phone call) at 5:31 PM. 3. Communication challenges. As I said, the two employees had significant difficulty with communicating with me. The main reason why I bring this up is the employee that I had initially spoken with had claimed that the employees coming to do the work would be English speakers and that he would be there to supervise them. They weren’t and he wasn’t. Which led to additional issues where the employees weren’t able to provide a summary of what work they did, where and how it was done, or answer any of my questions. Just as they arrived, they left without any questions or comments. 3. Communication challenges. As I said, the two employees had significant difficulty with communicating with me. The main reason why I bring this up is the employee that I had initially spoken with had claimed that the employees coming to do the work would be English speakers and that he would be there to supervise them. They weren’t and he wasn’t. Which led to additional issues where the employees weren’t able to provide a summary of what work they did, where and how it was done, or answer any of my questions. Just as they arrived, they left without any questions or comments. 3. Communication challenges. Two installers had significant difficulty with communicating with me. The main reason why I bring this up is the employee that I had initially spoken with had claimed that the employees coming to do the work would be English speakers and that he would be there to supervise them. They weren’t and he wasn’t. Which led to additional issues where the employees weren’t able to provide a summary of what work they did, where and how it was done, or answer any of my questions. Just as they arrived, they left without any questions or comments. 4. Quality of work. I attempted to inspect what work may have been done and I’m not completely sure as to what in all had even been accomplished. A few days after the work was completed, there was a brief rain. During this time, I observed and documented how none of my complaints had been addressed. Several of the gutter drainage pipes were leaking in the same way they were prior to the work being done. And during a longer rainstorm, the water was overflowing the gutters so heavily that there was a waterfall pouring onto the ground instead of being funneled down the drainage pipes. 5. Follow-up and customer service. Naturally, I attempted to reach out to Gutter Guards America with my issues. They appear to be completely disinterested in addressing the poor quality work or my other complaints. The only response I received from them was being sent a bill and being threatened with a lien when I refused to pay until the work had been completed to the promised quality.

Fast, whole job in 2 hours, but would not respond to a problem .

Very knowlegeable and professional.

Answered all of our questions.

We had the pleasure of talking with Alex Jarosh from Gutter guards America. He was very informative about there products and answered all the questions we had. Can’t wait to see the gutters installed on our house.

Today my wife and I had the privilege of doing business with Alex Jarosh from Gutter Guards America. He provided knowledge and insight on the companies product as well as left us feeling comfortable with how the product would work and the total cost of the project. We really appreciated his professionalism and will definitely be recommending this company to our family and friends.

Their representative , Alex, was very knowledgeable and answered all our questions. Very informative for a young college man. Good price. Looking forward to getting them installed.