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CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS

4.0(
2
)

Computer Repair

Services we offer

COMPUTER TRAINING & TROUBLESHOOTING AT CLIENTS OFFICES OR HOMES. VIRUS & SPYWARE REMOVAL. WIRELESS NETWORKING. SECURE DATA BACKUP, INTRANETS, ON-LINE CONFERENCING, NETWORK INSTALLATION AND MAINTENANCE. ONE-ON-ONE TRAINING AND SUPPORT, QUICKBOOKS, OFFICE, WINDOWS, INTERNET, PHOTOSHOP, ACT!, E-MAIL & MORE.

Services we don't offer

MAC TRAINING.

Amenities

Senior Discount

ask for details

Accepted payment methods

Check
MasterCard
Visa

Reviews

4.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Write a review
Showing 1-2 of 2 reviews
JUDY AND BUTCH J.
08/2005
3.0
computer repair
  + -1 more
SHE CAME TO US, GAVE US GUIDANCE ON COMPLETING SPECIFIC GOALS. MOST OF THE ADVICE SHE GAVE US DIDN'T WORK FOR ONE REASON OR ANOTHER, & WE WERE NEVER ABLE TO REACH HER, THOUGH WE PLAYED PHONE TAG. EVENTUALLY DISCOVERED OUR SOLUTIONS.
Description of Work: CALLED FOR EDUCATION ON HOW TO PERFORM SPECIFIC TASKS.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$88
Response from CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS
THIS MEMBER HAD A LIST OF ITEMS THEY WANTED HELP WITH, ALTHOUGH THEY ONLY WERE WILLING TO PAY FOR ONE HOUR OF OUR TIME. WE ASKED THEM TO PRIORITIZE THE ISSUES THEY WANTED HELP WITH & WORKED THRU THE LIST UNTIL WE HAD SPENT OVER AN HOUR (ALMOST 1 1/2 HRS). THEY STATED THAT THEIR MAIN ISSUES HAD BEEN HANDLED TO THEIR SATISFACTION & WERE NOT WILLING TO PAY FOR ADDITIONAL TIME FOR THE REST. WE BILLED 1 HOUR ($85)(THE EXTRA TIME SPENT WAS NOT CHARGED). THEY CALLED LATER ASKING ADDITIONAL QUESTIONS OVER THE PHONE. WE ANSWERED THESE QUESTIONS AT NO ADDITIONAL CHARGE. THEN LATER, WHILE THEY WERE ONLINE, THEY APPARENTLY HAD TROUBLE COMPLETING A FORM (TRYING TO INSERT A BIO WE HAD HELPED THEM CREATE WHILE AT THEIR HOME) AND CALLED AGAIN. WE RETURNED THEIR CALL BUT THEY COULD NOT EXPLAIN THE SPECIFICS OF THEIR PROBLEM WITHOUT BEING ONLINE, AND COULD NOT SPEAK TO US AND BE ONLINE (DIAL-UP)AT THE SAME TIME. THEY SAID THEY WOULD CALL BACK FROM A CELL PHONE AS SOON AS THEY GOT BACK ONLINE, BUT ALTHOUGH I WAITED IN THE OFFICE FOR OVER 30 MINUTES, THEY NEVER CALLED BACK. I GOT A BUSY SIGNAL WHEN I CALLED THEM, AND DID NOT HAVE ANOTHER PHONE # THEN TO REACH THEM AT. I FINALLY HAD TO LEAVE THE OFFICE, AND GOT A MESSAGE FROM THEM ALMOST 2 HOURS LATER. I RETURNED THAT CALL THE SAME NIGHT, BUT THEIR NUMBER WAS STILL BUSY AND I GOT NO ANSWER ON THE CELL # THEY LEFT. I LEFT THEM A MESSAGE, BUT THEY NEVER CALLED BACK, AND I ASSUMED THEIR PROBLEM WAS RESOLVED.
DOUG H.
05/2004
5.0
computer repair
  + -1 more
VERY POLITE, FRIENDLY & KNOWLEDGEABLE.
Description of Work: ANALYSIS & ADVICE FOR COMPUTER PROBLEM WAS GIVEN OVER THE PHONE.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro

    Contact information

    20117 RIVER CHASE DR, Cornelius, NC 28031

    www.cmitsolutions.com/lakenorman

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair

    FAQ

    CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS is currently rated 4 overall out of 5.
    CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS accepts the following forms of payment: Check,MasterCard,Visa
    No, CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS does not offer free project estimates.
    No, CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS does not offer eco-friendly accreditations.
    No, CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS does not offer a senior discount.
    No, CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS does not offer emergency services.
    No, CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS does not offer warranties.
    CM IT SOLUTIONS OF LAKE NORMAN.COMPUTER MOMS offers the following services: COMPUTER TRAINING & TROUBLESHOOTING AT CLIENTS OFFICES OR HOMES. VIRUS & SPYWARE REMOVAL. WIRELESS NETWORKING. SECURE DATA BACKUP, INTRANETS, ON-LINE CONFERENCING, NETWORK INSTALLATION AND MAINTENANCE. ONE-ON-ONE TRAINING AND SUPPORT, QUICKBOOKS, OFFICE, WINDOWS, INTERNET, PHOTOSHOP, ACT!, E-MAIL & MORE.
    MAC TRAINING.

    Contact information

    20117 RIVER CHASE DR, Cornelius, NC 28031

    www.cmitsolutions.com/lakenorman