A Fresh Look

Great job, looks awesome

After giving the estimate they were able to start work in just a couple of days. Tom showed up each morning at the promised time and kept me apprised on the progress. The sink was ordered but it arrived after the work was finished and Karl came back to install it with no wait time.

I contacted Karl and he responded that day and came out the next day. I had already purchased all new fixtures and Karl made other helpful suggestions including replacing the old marble countertop with granite. He had the estimate to me in about a week and was able to start work within a few days. He came with me to help pick out the small piece I needed for the countertop and then to pick out floor tile. He kept me informed and things went smoothly. This was a small job so Karl was a one man show so he usually spent a half day working on my house and then went on to do other needed work so it did take longer than expected to finish. But I was in no hurry and everything was done to my satisfaction.

Very prompt, courteous and did an excellent job

He gave us an approximate time he would be able to do our patio. The time was approaching and no call. My husband called and emailed a couple of times before we got a response that it would be pushed back like 3 weeks. That was right by my daughters graduation of which the party was held at my house on the patio. Then that time was approaching and no call to set a date. We finally postponed it because we signed a paper saying that we could not cancel. If I can help it I will not use their services. My patio is not complete.

Karl. Kudos guys! Another job well-done!

Karl came on short notice to look at our Laundry Room that we would like to have finished. We had two other people come to our house for quotes also. We decided to go with A Fresh Look based on how Karl thoroughly described how he would go about doing the job. He considered things that the other two contractors didn't even address. Also Karl was very professional and got back to us with a quote within the week. After we received the quote we were able to schedule another visit with Karl so that he could answer all of my husband's follow up questions before signing the contract. The company is busy with work so we do have to wait, but we think it will be worth the wait.

The quoting process was fine but I found them to be too expensive. It was easy to get hold of them; they were quick to respond and quick with the estimate. I will not use them again in the future.

Tom Wilson was very responsive when I called him to come out for an estimate. He came over, took measurements, and gave me an estimate within a day or two. Tom and his company are very knowledgeable in many areas of home improvement and home repair. They were punctual, finished the project in a timely manner and were very professional. Tom and his crew are also very conscientious about cleaning up after themselves. They also stained and painted a garage floor and shop floor for me last fall. I would not hesitate to use "A Fresh Look" again for projects at my house.

This is the third time I've used A Fresh Look. They are always easy to work with and do great work. Karl has come up with great ideas on this job and on past jobs that have saved me money in the long run. Occasionally they have charged me for extras once the job got started that I thought should have been included in the original quote. Just be very specific from the outset as to what you want done and consider all the details.

They are vary professional they made sure that they gave me all the estimate before they did anything. They always came at or under the budget that they told me. I am getting ready to use them again.

His availability didn't work with our timeline, but he was outstanding to deal with and gave us some great input on the project. His estimate was similar to the contractor we ended up using. We will certainly contact Tom for an estimate if we need more remodeling at a later date.

The quote for services was very expensive, but went with it expecting exceptionally good work. I was not totally satisfied.

Tom and Karl were prompt, clean, and professional in every way and very courteous and friendly. A pleasure to have in our home. The work they performed was of extremely high quality and they made sure every step along the way that we were pleased with the job done. They are #1 on our list to call if we ever need additional work done in our home.

I think they did a pretty good job. They were nice people and very pleasant to work with. My husband and I are both quite knowledgeable so when it comes to home improvements we have high standards. I feel no contractor would do things exactly as the homeowner would, but these guys were pretty close. I would give them a B for doing what they were supposed to do. We have no problems at all and are pleased with the work. I think an A would be for something extraordinary or above and beyond.

We were very happy with Tom and Carl. They were completely reliable and had the best work ethic of any contractors we've hired. Even when it snowed they were here before 8AM. Communication was thorough throughout the project. They always left a clean workspace every night. They kept good tabs on the subcontractors and made sure they showed up and did a good job. Twice, they ate some cost: once when a plumber had to come out a second time, and the delivery charge when they had to order a second shower door because the first one didn't fit. The quality of the work is great and it's hard to believe that they got all that done in about 6 weeks. They were flexible about our desire to cut costs by doing some work ourselves and getting some used materials. Only surprise: there were some small additions to the job that we thought up (like bookshelves), and they did the work without telling us how much they would be, and, though the costs were reasonable, we would have liked to know beforehand.

The buyers gave us their inspection repair request. Since this was near Christmas and we only had a few weeks to get the work done, I had a hard time getting contractors to come out. However, Karl was able to come the same day for an estimate. He and his associate spent an hour going through the list, describing what had to be done and which of the buyers' requests were unreasonable. He provided a written estimate the next day. One of the repair requests related to broken thermal seals on the patio doors. Karl explained that the entire doors needed to be replaced. Two other contractors told me that just the glass could be replaced. Karl and associate were friendly, helpful, and seemed very knowledgeable. However, his estimate which did not included all materials, was much higher than the other 2 we received. The contractor we chose will cost over $2,000 less than what A Fresh Look would have cost. I would consider using A Fresh Look in the future if the cost was lower.

Karl was a pleasure to work with and the work was done well. However there was some indecision on whether or not the room required permits (it did) and that delayed other contractors being able to obtain permits. They also, missed the fact that the floor needed insulation as it was above the garage and the insulation requirement for the ceiling (R-30). Tom and Karl are somewhat new to the area and are still gathering a reliable group of subcontractors. This job needed electrical, HVAC and plumbing as well as the building permit and I found those myself (some from Angie's List). The work they do is good, but it is on the high side of pricing. They also didn't carry away the construction debris, which I had to do.

Tom arrived promptly at the time that we had agreed upon. He was friendly and honest with suggestions on how we could accomplish the list we provided. He went around the house with great detail and talked to us about each change we wanted to make. We are awaiting the estimate, but wanted to provide this feedback as soon as possible, because we were impressed with Tom's attention to us and our home.

Tom Wilson was very punctual and professional. He took great pains to make sure that he performed the job that we wanted. He communicated often to let us know how the project was going, what the problems were, and the possible solution. His prices were on the high end of received quotes.

All work was performed with excellent craftsmanship. They arrived on time, and the work was done as promised.

Both Tom and Karl were exemplary workers. There on time, pleasant to be around. I can't say enough about how professional and capable they were.

Job1.Good job. The attic room was small and oddly shaped. Tom and Karl analysed the area, suggested possible designs, and created a beautiful, usable space. They consulted with me on every decision, and recommended materials or designs as necessary. I love my new room!. Job2. These guys are wonderful!!! We asked them to totally redo a newly-bought condo in three weeks, to be done before moving in. Their estimate was great (very professional and detailed), and their understanding of what we wanted was exemplary. They jumped on the job, and worked 12-14 hours a day, five days a week, to finish by our deadline. They were done the day we moved in. And it's beautiful! The work is done so well, it fits smoothly into the original design; you can't tell where the changes were made. Karl and Tom suggested some design changes, and they were dead on. We loved them so much, we're calling them back to do another room and built-in cabinets! Can't say enough good about them.

These guys are wonderful!!! We asked them to totally redo a newly-bought condo in three weeks, to be done before moving in. Their estimate was great (very professional and detailed), and their understanding of what we wanted was exemplary. They jumped on the job, and worked 12-14 hours a day, five days a week, to finish by our deadline. They were done the day we moved in. And it's beautiful! The work is done so well, it fits smoothly into the original design; you can't tell where the changes were made. Karl and Tom suggested some design changes, and they were dead on. We loved them so much, we're calling them back to do another room and built-in cabinets! Can't say enough good about them.

THESE GUYS ARE FIRST CLASS DESIGNERS AND BUILDERS. THEY HAVE REAL HGTV MATERIAL. I WANTED A BASEMENT REFINISHED AND I GOT A WHOLE NEW LOOK IN MY ENTIRE HOUSE! EVERY DETAIL WAS CARRIED OUT WITH PERFECTION.