Tri-City Electric of NC LLC

Made an appt a week in advance for an afternoon time slot. Took off work early to be home for it. They gave me a 2 hour window in which work would be performed. On the day that it was scheduled, I received a call about 2 hours before the scheduled time slot, which I missed because I was still at work. No message was left, but I called back the number thinking it was likely the electrician. No answer. I also called the office that I had called to make the appt before. No answer. After I get home, I waited throughout the 2 hour window that was scheduled. I called the number I missed earlier back with 20 minutes left in the 2 hour window that was scheduled, and this time the electrician answered. He stated that he called twice (lie - called once) and it wouldn't let him leave a message so they went to do another job. Since I was still in the 2 hour window, I asked why they couldn't come now. He said they ended up going to a kid's soccer game. I am amazed at how unprofessional this company was. I wasted several hours of work to be home for these people and they didn't even bother to show up. For future reference to your business, if you are going to cancel service calls based on people not answering their phones: 1) Make sure you call at least call the customer 1 day in advance to confirm an appt, don't decide to cancel the job a couple hours beforehand. 2) If you can't get signal on your cell phone or your phone is malfunctioning, have your office call the customer. 3) If a customer calls back, still waiting within the scheduled window, go do the job that was promised.

I decided that I wanted a standby electric generator for my house. Not knowing anything about generators, I began looking for advice on exactly what I should purchase. After talking to several electrical contractors, Tri-City was obviously the most knowledgeable on the subject. Chad (of Tri-City) helped me choose the right generator for my situation, with no promise that I would use him to do the installation. He and his brother Jason came by here to look at my situation and didn't try to get me to commit to anything or try the old trick of "We'll knock off the charge for the estimate when we do the installation". After I had chosen a generator and had it delivered, (I got it from electricgeneratorsdirect.com), Chad and Jason came out here and built a wood-framed gravel pad, made sure it was level and attractive, then moved the generator from my garage and placed it on the pad and did all the connections that were possible before the gas company came to perform some necessary modifications. After the gas was hooked up, they returned and completed the installation. Not only did they do an outstanding job, they stayed around for a couple hours testing it to make sure it was working properly. I no longer have to think about who I will call when I need anything electrical done! These guys are head and shoulders above any other electrical contractor I was able to find!

We called Tri-City to fix an attic vent fan. We were told someone would be there early the next morning, but they would call back to confirm the time. My wife took off work the next morning and waited for the electrician. The electrician did not call or show up by 8:30, so she called Tri-City, but her calls were not returned. She called another company, made an appointment for later that morning, then called Tri-City and left a message to cancel that appointment.

The purchase process took several months as I took the opportunity to educate myself about the current technologies. Tri-City, via Synergy in Ballantyne, was extremely helpful and provided a no-pressure experience. I spoke to several vendors and received quotes from five. All of the quotes were higher than my final cost. The installation process was not painless as there were some issues with equipment failure. However, the vendor did their level best to minimize the impact upon me and made everything right without complaint.

The breaker box is outside. Water got into it and caused it to malfunction. He fixed it and replaced the breaker switch. He told me that whoever installed it did not caulk it correctly. He did not have the caulk with him and did not want me to have to pay another service fee for them to come back out. He had someone else just stop by when they were in the area and do it free of charge.

Our experience with Tri-City Electric was just fine. The electrician performed his job very well and offered us alternative ways in which we could fix the lighting. He had come out the next day after we had called them. He knew what he was doing and was quick too.

Scheduling was a breeze-I called about two weeks ahead, but it appears they could have helped me sooner(if only my schedule would have allowed). Scott called the morning of the appointment to confirm and give me his ETA(he was traveling from SC to Charlotte). Scott was very friendly and professional. His work was excellent and I feel much safer with the new smoke detectors in my home. He answered a number of questions I had about the installation process for the chandelier and the smoke detectors. He didn't charge me for installing the new doorbell button/cover and gave me a discount for buying and installing four smoke detectors. Tri City guarantees all their work for one year. Overall, I was very pleased with the entire experience.

I have never posted a negative rating on a company until now. I called Tri-City because of the great reviews. I called and they were able to come give an estimate within hours of my call. We needed four can lights put in and to remove the ceiling fan and cap it. The estimate was $1200 for four recessed lights! When I called for the appointment I had asked if she had an idea of the cost before he came out. She said she did not. When I asked the guy who came out, he said the cost is standard $298 per can if there is no access from above, about $239 if there was access. She could have told us this over the phone instead of wasting our time. We called someone else who is putting in the lights for $400 including materials.

After setting an appt, they gave the typical 'window' of time. I waiting the entire time at my house, no one showed up, so I left. About a half hour later, I received a call from the main office, saying that tech had been to my house and had tried to call me, but I wasn't there and didn't answer. I received no call, and no one was at my house during the time given.

Prompt, courteous, professional, very simple job.

They were prompt. They were very responsive as they came the next day to fix the fan. They did the work and were on their way. They were courteous and cleaned up after they were done. I am going to use them again.

2 electricians, Steve and Travis, arrived promptly, discussed the work I requested, offered suggestions, then provided a written estimate. They took accurate measurements of the new location for the interior ceiling fan before getting parts from the electrical supply store (A-frame ceiling with little clearance for blades). They returned in less than half an hour and installed everything exactly as I asked. The job turned out better than I hoped. Very satisfied. Steve recommended installing arc fault circuit breakers in the circuit panel box, a new code requirement for 2008. He suggested I research on the internet for more detailed info if I thought I might be interested. He also provided detailed info on a whole-house surge protector when I asked about it. Both Steve and Travis seemed very knowledgeable and thorough. They were both very friendly and professional. Also, I called this company on fairly short notice and was surprised they were able to send someone out so quickly. Seems they have a large enough staff to get the work done when you need it. I've put these guys at the top of my list for electrical work. Ask for Steve and Travis.

It was a faulty error on my part. I was using the wrong switch to try and turn on the light.

The job was pricey given the complexity of the work, but the electrician was very professional and the fixtures and outlet are working as expected.

Absolutely excellent in every single way. Way exceeded my expectations.

Very well. The electrician arrived promptly, assessed the job, and completed it in a short period of time. I have graded down a bit on price simply because the job took very little time and because I had already purchased the kit and wiring needed for the job, so all I paid for was labor and "know-how."

I scheduled an afternoon for the work to be done. Unfortunately, they did not arrive on time and later informed me that they would not be available that day at all. Had to schedule for 4 days later. This was not good. However, once Shawn came, he was great. He was knowledgeable, cleaned up his work areas well, speedy, and fair. The company did not charge their regular $59 fee for showing up as a result of the original time problem.

I called this morning, and they were here within the time window they promised. I didn't get the promised call 20 minutes ahead of time, so the electrician had to wait until I could drive over to the house from work. He was pleasant and professional, and completed the job quickly and successfully. My only complaint is the $5 "truck charge" they tacked on to the bill. Seems like they could have told about me that up front.

This was a job that we had to get done right away. We found this company from a friend referring them to us. We called them and we set it up for them to have someone come out and do the work. We were real happy with the price as we thought it was going to be more than it was. The guy who did the work showed up and went right to work. He wasted no time. After the job was done, we talked to him for a little bit and he was quite friendly. He was able to answer all of our questions and said if we ever had any problems to call him right away and he would come right out to take care of the problem.

We decided to chose this company because they were pretty much one of the top in overall price. I am very pleased with the quickness of the work he did for us. The gentleman was very kind and respectful. He made sure everything was working properly before he left. He said we could call day or night if there was an emergency.

We have since used this company and will continue to use them because of their dedication to their customers. We paid the contractor 12,000 and the monies were divided to the sub-contractors from there. I would recommend this company to anyone. They do a fantastic job.

I got a fairly good price as they charge about $100 per hour. Our fan works and we are completely happy with their work. They were nice and friendly. They really did the job very quickly. I was pleased with the work they did.

They did as good of a job as they could considering the fact the house was so old. Overall, I was very satisfied with the job they did and I have not had any problems since the inspection was done.

The service people arrived on the job on time and ready to get down to business. They installed the new panel and had our electric up and running in no time. They also cleaned up after themselves well and we have had no problems at all with any of their work.

These are our regular heating and air conditioning contractors. They arrived promptly and worked quickly. The quality of the unit they installed was top notch and works perfectly. We have already recommended them to our friends.