Tailor Made Lawns Inc

We really needed some professional help with our yard so we contacted Tailor Made Lawns. The lady who answered the phone was very pleasant, took my name and phone number and said a technician would contact us with two business days. A week later and still no contact from Tailor Made Lawns. I was inclined to "write them off" but we had used them in the past so my wife insisted I try again. Again, the lady who answered the phone was very pleasant. She presented that she was distressed that no one from Tailor Made had contacted us. She was "going to speak with the office manager as soon as we hung up" and assured me we would be contacted. That was weeks ago and still no contact. Apparently Tailor Made Lawns in Conover is so busy they are not taking on new business. That is fine - just advise the potential customer that they are unable to provide any service rather than waste their time and ours with needless phone calls.

The technician called 2 days ahead and came on the right day at the right time. He sprayed the front and back as agreed. He charged the correct amount. One thing I love about the technician is he stops to talk with me about how to mow and care for my yard when he is not here. I highly recommend this service and 4 other homeowners on my street do also.

Just started but prompt service and course staff

Not satisfied with new employee. Zack was excellent but Brandon needs to learn how to cover an entire lawn by going in parallel rows. Brandon seemed like a nice person but he missed quite a few areas in the back yard and when I mention it to him he said he would throw some lime with his hand......not satisfactory at all. I have been quite satisfied up until now so I hope this an exception to their usual good service.

Wonderful... We are using monthly for summer.

I e-mailed them indicating I was interested in receiving a quote and never received a response.

GREAT! We constantly get compliments on our yard, all because of Tailor Made Lawn Service! They invoice per individual service or offer a prepaid yearly discount.

They've been pretty incredible about scheduling. I talked to them today about me using their services again.

Overall a great experience. My yard is looking good, and they aerated and seeded it, so I expect a green lawn all the way into December. Pros: Great customer service - real people who call you back! Good web site, easy to pay online Good email communication - they tell you when they came out and what they did My yard looks great, and still improving! Cons: As with any of these services, be careful to confirm all the work was done. The guys on the truck are busy, and its easy for them to miss a stop. On my first treatment, I was supposed to get both a spray treatment, and granulated fertilizer. They came out and did the spray, but not the granules. I called customer service, and they were quick to reschedule the work. Also, I recommend emphasizing how you want to be communicated with. I made a few inquiries through the online site, but got my responses via telephone. Unfortunately, some of the messages didn't get through to me. Make sure they email you on all correspondence. At least for me, this was easier.

Tailor Made came out in Sept and applied the Perimeter pest control applications. I only needed a one time visit as I was having an outside event. Everything went fine at that time. Last week, almost a year later, Tailor Made showed up to my house unannounced and applied more pest control applications to my yard. I didn't even know they were there until I left my home and saw a sign of theirs posted near my mail box letting me know that they had been here. I immediately called them because I had not scheduled for them to come back to my home to perform this service nor had I authorized any other payments. When I expressed this to Mike the manager he pretty much scolded me and became nasty with me asking why I didn't answer the phone when they called about coming back out or why I hadn't called to cancel. He informed me that Angie's List automatically set us up for recurring visits and he demanded I pay 59.99 for the service I had not asked for. I refused and continue to refuse to make any payments nor did I agree to any recurring arrangements. Watch out if you're going to use these guys for pest control services. They did good work when it was authorized, but I didn't like that business practice of them showing back up out of the blue. They did call my home because I saw them on my caller ID but due to a malfunction I could not and still cannot receive my messages. Therefore if they could not reach me to verbally ok a visit from them than them showing up anyway was unprofessional and inappropriate.

Tailor Made Lawns always does a really fine job. My lawn is 200% more beautiful than a couple of years ago.

Have been using them for about 2 years. Had been doing my own fertilizing/weed control before that. I will never touch it again after the remarkable change they have made in my lawn. I AM VERY PLEASED!!!!

went o.k and will be coming back to do a free spray. so company is great provider and does great work overall.

I renewed them for another year. We've been using them for a number of years and they've always been good. They call and let me know they're coming. I can unlock the gate so they can get in. They come on the day they say they're going to be here. They do a good job. They've been very good for many years that's why I use them. It's relatively inexpensive for what they do.

All, The service that they provide is awesome. They are very thorough and take pride in their work. When I have had weeds pop up, they re on it within 24-48 hours of the phone call or email to their website. I have had two other lawn service providers of whom were a little bit cheaper, but i could not get the same level of customer service that Tailor Made provides. I would highly recommend them to anyone who is considering a lawn service treatment. Thanks for all you do, Steve

He sprayed my lawn in the rain. He did come out and spray again because I called and complained. I wouldn't buy the service again.

Great, noticeably less mosquitoes around the house. I would definitely call them for services in the future.

I was skeptical that this service would work but thought I would try it for the deal. I was surprised (pleasantly) when we had a very visible reduction in the amount of mosquitos that were in our yard/deck area. I am now a believer and will be doing the service all summer next summer!

Provider was very responsive. I gave less than 24 hours notice of when I wanted to treatment to be done, and they were able to meet my requests. Very responsive.. Very happy with them and would use them again!

They were very flexible with rescheduling due to rain. They came when they said they would and the treatment worked. We had not mosquitoes after the spraying.

It was fine, they did that last season. It worked just fine. The cost was about $100. I would use them again in the future.

I purchased a "deal" from Angie's List. I called Tailor Made Lawns' number to find out when they would be coming. The young man gave me a date and arrived as promised. (There was a little mix-up: he had to call for our address because Angie's List gave him our billing address instead of the home address). Upon arrival, he began spraying and was done in no time at all. We live on a lake and wanted to be able to watch the 4th of July fireworks from our waterfront. It worked out extremely well. We did not see or hear a single mosquito. Thank you Tailor Made Lawns.

So Far so good, my wife is a mosquito magnet and so far no bites

Bought a 2 for 1 deal where they sprayed two months for price of one month treatment. Came as scheduled, sprayed anywhere I needed sprayed, including under a canopy on veranda. Also helped with some carpenter bees that were near the veranda. Always nice and professional. I would recommend them anytime. (VRT) PS: This was a great bargain!

So far so good! Lawn looks great and they have been very responsive to a particularly annoying problem with oxalis - first time it has been under control on my lawn. Best quote I received and have been happy with service thus far - would recommend these guys.