Canella Heating And Air Conditioning Inc

great fast service

Timely and professional.

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I have a contract with them.

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I had used them before a few years ago. They showed up about 40 minutes late but other than that the service was fine.

The tech went about the diagnostic quickly and professionally and concluded it was loose wiring.The furnace started working again and has worked perfectly since the service call.The tech could have replaced the gas valve which would have been a much higher cost,but chose to just tighten the wiring.This kind of honesty seems hard to find in this repair category.

Install went as planned with no issues and was performed on-time. The installers were promptly on-time when they arrived, were professional and worked with little noise or intrusion. Services were performed within specified time frame. Workers took away all rubbish and old, damaged units. Before they left, they reported their efforts were finished and successful and asked if there was anything further they could do for me. They advised that one of the owners would call me the following week to follow-up on their work. They left me a summary of the invoice and asked that I pay their office, when I could. I was in contact with the office the following week and paid for the services over the phone using my credit card. It has now been two weeks later and the air flow and comfort of the house has improved dramatically. Thank you Canella!

Before they arrived, I had the heat on by opening the line and having the furnace drain into a bowl. They arrived and after looking for 2 hours reported that the line was frozen inside my garage wall. They handed me a bill for $79, I wrote a check and they left. I went to the hardware store and got the parts for a temporary bypass. I then, over the next several days, installed a proper drain permanently that will not freeze. I don't ever want them back. They installed this system in July of 2012. Contrary to York's installation manual, they used my existing AC drain line as the drain for the York furnace. AC drains aren't insulated because they don't run in the winter. The furnace has condensation in the winter and must be protected from freezing. On a job worth over $7400 they saved about $50 and cost me over 12 hours without heat, about $50 in parts, and many hours labor to solve this problem.

All went well. Called Mr. Canella about 10 days ago to ask for an estimate on new filter. He came out the next day and measured the system and looked at everything. Told me that he could do just the new filter, but that several ducts would have to be replaced, and if we replaced the aging forced-air furnace, the new ducts would have to be replaced. Since our existing aging furnace was low (75%) efficiency and the new one would be a current, 95.5% efficiency model, we decided to go with the new furnace. We kept our old air conditioner, but added the whole-house humidifier. After three days with the new system, our feeling is that "we should have done this sooner." Mr. Canella and his crew -- almost all family and a couple of close friends -- did a great job which is why they already have a great rating on Angie's list, which is why we chose them. They handled the two-day job with care and cleaned up thoroughly behind themselves. The also wore shoe covers while working in the house to avoid tracking in dirt. At the end, they walked me through the entire system, programmed the new thermostat, and gave me the owner's manuals. We're totally pleased with the equipment, the installation, the company, and even the price. Thanks, Angies' List for leading us to them in the first place. This job alone makes our membership more than worthwhile.

Great experience.Punctual, polite and hard working team with clear focus and professional training.In addition to the installation, they brought to my attention additional needs of my house.For example, in the crawlspace, they noted that the dryer vent is not hooked up properly and that the moisture barrier needs to be replaced.These were not sales opportunities for them (if the dryer had been installed they would have repaired during the installation at no additional cost) but instead concern for their customer. I felt like family was taking care of me. I didn't realize the amount of work replacing the systems would be. When comparing various quotes, I thought pricing was the only real concern. I have learned that is not true. You don't want just any company or any product. Canella has been in business for many years and will, I hope, continue to provide their quality service for many years to come.

We agreed on a date and Curtis (the service manager) arrived promptly. He did need to have some additional equipment delivered but he did a great job. He also provided some guidance as to the width of the opening for the range so we prevented some chaos on the day of installation. He spoke with the Appliance Center to ensure the location of the gas line. Today the stove is in place and working great. We are regular customers and I appreciate the service I received.

They were dependable for timeliness. I've been perfectly happy with their service. You get assigned the same person that will come out for all your routine visits.

They're very good. They are competent and they know what they're doing. They don't make mistakes. They are very courteous and good about getting here on time.

Canella initially tried to adjust the system to achieve the comfort level we desired. After numerous visits they brought in the York representative to inspect the system. I tried to reach someone w/ higher authority at York and could only get there customer service representative who really didn't know what "customer service" means. The lady was downright rude and refused to pass me along to someone higher than the service representative who had already been to our home. Afterwards York only gave us lip service on the problems and would not replace the unit. What really upset us was that Canella left us to resolve the issues with York by ourselves. Later we had a Canella installation employee admit they had problems w/ the York units. Of course the Canella management never mentioned this while presenting the system to us. Bottom line, DON'T BY YORK HVAC PRODUCTS AND DON'T USE CANELLA!

We've only lived here for a year. They have been fine. They do what they say, which is invaluable. They came for an emergency when the air went out. We haven’t compared their prices.

Cannella came out and figured out why the system wasn't working as I expected. Gave me an accurate estimate and scheduled the work. The technician came on time and did the work. Very neat job. System works much better now.