Three-Way Plumbing Services, Inc. has been an established plumbing company in Charlotte and surrounding areas for the last 19 years. Our customers are always satisfied with our services from water heater installation to sewer line repair. We are a “family” Charlotte plumbing company that believes our employees as well as our valued clients are a part of our “family” and should be treated with the utmost respect. We believe in providing only the highest quality service experience that we expect to receive when we are in need of services ourselves. Our mission at Three-Way Plumbing is to provide a memorable service experience founded on honesty, integrity and reliability. We always educate our clients toward informed decision making – ultimately solving problems, protecting from disease, maintaining comfort and improving quality of life.
Business highlights
27 years of trusted experience
Emergency Services Offered
Services we offer
All Plumbing Services, Sewer & Drain Clearing, Drain Vision Camera Inspections, Leak Detection, Water Softening & Filtration, Gas Piping, Water Heaters,
Services we don't offer
Wells & Well Pumps, Total Remodels (just installation of the fixtures,) Septic Tank Pumping, Appliance Repairs.
It went really well because they help us with the refund. They were professional, knowledgeable and courteous .
Description of Work: Leak repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Linda R.
07/2021
5.0
plumbing
+ -1 more
Worked quickly. Would have been a bit pricey without the 10% military veteran discount. So far, satisfied with results.
Description of Work: Plumbing
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$594
Pattrik L.
04/2020
5.0
appliance repair, sewer cleaning
+ 0 more
Steve was great. He did a fantastic job and explained everything.
Description of Work: Snaked the sewer drain
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
byron E.
02/2020
1.0
plumbing
+ -1 more
Josh arrived and quoted the price for an hour or two worth of simple work. The quote was 955 dollars. i had 2 other plumbers later quote me between 200 and 250 dollars for the work. I still had to pay 85 dollars for them to take a look and give quote.
Description of Work: shower fixture replaced
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$85
Response from Three Way Plumbing Services
Thank you for sharing your feedback with us as well as the opportunity to respond. The fact that you gave us an overall rating of an ‘F’ for work not performed is confusing. I would like to clarify some details left out. When calling our office initially, you stated the ‘tub/shower faucet wasn’t working’. Upon scheduling, you were informed of the dispatch/evaluation fee of $79 to send a highly-skilled plumbing technician to your home to evaluate the issue. The technician called during your time frame when on the way, evaluated the situation and put ALL your options in writing along with pricing and guarantees. The various options ranged from $401-$1898 and was not just a single option for $955. You chose the option to take your business elsewhere and have the work completed by someone else, which is your prerogative. That is why we Always give all options in writing before beginning any work. You only paid the dispatch/evaluation fee of $79 plus tax (which is out of our hands and the State of NC requires) for a professional diagnosis as explained up front to all customers prior to booking the call. We are very transparent in our pricing, and I do not apologize for this transparency. In regards to the pricing you were quoted by “2 other plumbers;” I have no idea what their price was based on, what option compared to ours (I can only assume it was Not the $955 option you claim to compare it to.) I have no idea whether they were actual licensed plumbers, a handyman, what their pricing is based on, whether it was site unseen or based on our diagnosis or if the same parts would be used. What I do know is we have been in business over 20 years and have a high rating with Angie’s List because of the way we do business here at Three Way Plumbing–educating our customers and allowing them to make all decisions based on their specific needs and budget and being upfront each step of the way. I am sorry that we are not the company for your but wish you luck in the future.
Joyce B.
01/2019
5.0
plumbing
+ -1 more
My experience with this company has been excellent. They were always doing excellent work. The people sent were very mannerly, well groomed, and we had an over great experience.
Description of Work: Changed faucet, gave us another outside faucet, changed water heater. I used them several times over the years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Three Way Plumbing Services
Thank you very much! We put a lot of emphasis on training our technicians and we appreciate when it is recognized by our customers. We appreciate your loyalty and your business and look forward to serving you again in the future.
Helen R.
10/2018
5.0
plumbing, water heater repair
+ 0 more
Tom was professional, courteous and knowledgeable. He did the job efficiently and gave two options. I will definitely call Three Way Plumbing for any future plumbing needs. Highly recommend them.
Description of Work: leaking hot water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Three Way Plumbing Services
Thank you for your review! This is the kind of review I like to read. We always believe that an educated customer is the best customer and that is why we offer different options to the customer. Thank you again for your high recommendation and we are just a phone call away the next time a plumbing need arises!
Kathy H.
10/2018
5.0
plumbing
+ -1 more
after checking the toilet as well as under the house, he determined we really had no problem
Description of Work: we had some water around the base of one of our toilets
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Three Way Plumbing Services
Thank you for your review. I'm glad it all worked out and that you were satisfied with the results. We look forward to serving you again if further plumbing needs arise!
Jerry C.
09/2018
5.0
plumbing
+ -1 more
Very efficient, punctual, friendly. I think pricey for work done.
Description of Work: Plumbing repair
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$555
Response from Three Way Plumbing Services
Thank you so much for taking the time to rate our company. I am happy you were pleased with the service. We offer the best warranties in town and I can assure you, we will be there to stand by our work if there is ever a problem. Thanks again and we look forward to working with you again in the future.
SYLVIA R.
07/2018
5.0
plumbing
+ -1 more
The service went very well, I was very satisfied with their work.
Description of Work: They replaced the flush mechanism in the toilet tank
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Three Way Plumbing Services
Thank you so much for your kind review! We appreciate your business and look forward to serving you again the next time a need arises. Thanks again!
Robin A.
05/2018
5.0
plumbing, water heater repair
+ 0 more
Three Way Plumbing was great to deal with. We called after hours but they called us back first thing the next day (we didn't have an emergency). They were able to schedule someone out to look at our project within just a few days. We had an unusual situation with a large house an a commercial hot water heater in place - they discussed options with us but actually made several recommendations to save us money and give us a better warranty. Then when they came to do the work, they called first, showed up even a little early for the work, were done before we knew it, cleaned up after themselves, were very respectful and polite. Would definitely hire them again!
Description of Work: Replaced our hot water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Three Way Plumbing Services
Thank you for this glowing review! As the owner of this company, these are the kind of comments I love to hear. This reinforces our commitment to quality and training! Thank you again for reinforcing what we have always known, have always believed and have always tried to practice in our business!
Michael J.
04/2018
5.0
plumbing
+ -1 more
Steve Martini was on time, professional, friendly, and able to diagnose a problem that others in the past were unable to. Fixed everything. Great experience.
Description of Work: Reworked pressure valves and irrigation pipes, fixing a problem we had for years that others couldn’t diagnose.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Three Way Plumbing Services
Thank you so much, not only for your kind review, but also for your acknowledgment that training and experience matter! We pride ourselves on being able to resolve the problem the first time and appreciate your comments. Please don't hesitate to contact us in the future is any plumbing needs arise! Thanks again!
Charles L.
03/2018
5.0
plumbing, water heater repair
+ 0 more
very well. they left the shower better than it was after fixing the leak. The hot water heater went in quickly and is working well.
Description of Work: hot water heater and drip in shower
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Three Way Plumbing Services
Thanks for your kind review. We're glad you are up and running again and that all our work met with your approval. Please don't hesitate to contact us in the future is any other plumbing needs should arise. Thanks again!
Sandra L.
03/2018
5.0
plumbing
+ -1 more
Fixed it. Found clear plastic piece stuck. Also repaired bar sink.
Description of Work: Garbage disposal. Bar sink repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Three Way Plumbing Services
Thank you so much for taking the time to post your report on Angie's List. We find this to be an invaluable tool and are always interested in customer feedback. We're glad we were able to discover the source of the issue and get your problem resolved quickly. We look forward to serving you again in the future. Thanks again!
Jim D.
02/2018
3.0
plumbing
+ -1 more
Not too well, was charged outrageous price. He was here and did about 30 minutes work and charged $375.57.
Description of Work: Had them move a water line
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$375.57
Response from Three Way Plumbing Services
Thank you for taking the time to post your reply on Angie's List. In reviewing your service call, we found that our technician was at your home for 90 minutes. While he was there he rerouted the water pipe to the humidifier bypassing your water softener system. He also installed a new water main shutoff. We never want our customers to feel that we have taken advantage of them after the fact. Consequently, all options and pricing are discussed and explained before any work is begun. If any customer feels the options or the pricing is unreasonable, they have the option of declining our service. You were given the options, and the prices before any work was begun, and chose to move forward with the work. Thank you again for taking the time to share your experience.
Four S.
02/2018
5.0
plumbing, drain cleaning
+ 0 more
Found line sags under concrete slab. Made recommendations to help keep line clear.
Description of Work: Snaked main to release blockage. Ran camera through line to determine chronic blockage problem.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Three Way Plumbing Services
Thank you for taking the time to post your experience on Angie's List. We find this type of feedback to be invaluable and we are happy we were able to resolve your problem to your satisfaction. Thank you again for trusting us and we hope to be able to serve you again in the future.
Deborah D.
10/2017
1.0
plumbing, water heater repair
+ 0 more
3 way did not offer an in kind replacement. The smaller unit, 50 gallon versus 75, was more expensive than a 75 gallon from another supplier. Plus the plumber showed me a pressure reading saying my water pressure was very high and I needed a new pressure reducing valve. Next plumber's gauge said pressure was fine.
Description of Work: requested installation of a new water heater. men who came were polite, but kept using negative words, like "oh boy who did this?", "I haven't seen one of these". Quote was high for a smaller unit (50 gallon vs 75) than existed. They said the unit I had was no longer available. Another plumber installed a unit same as existing for less than 3 way quote. 3 way also tested my water pressure and said it was very high, so I needed a PR valve. Next plumber found pressure to be fine.
Rating Category
Rating out of 5
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Response from Three Way Plumbing Services
Thank you for sharing you're experience on Angie's List. While we regret that you chose to give our company an F rating, we nonetheless appreciate that Angie's List gives us the opportunity to respond and share some of the facts that are sometimes left out. You contacted our office on October 9 and we responded with same-day service. Your complaint was that the water heater in your crawl space was leaking. When our technician arrived and checked the water pressure, it measured at 140psi. The Plumbing Safety Code states that water pressure must be at or below 80 psi. Water pressure fluctuates throughout the day and is the highest during the high demand times when more homes are all using water, and 140 is extremely high regardless of the time of day. I cannot explain why the next plumber you had did not find a high-water pressure problem, but our technician did show this measurement to your husband and the gage has been tested and is 100% accurate. High water pressure is like high blood pressure and over time breaks down everything that high pressure water touches and reduces the lifespan of faucets, pipes, toilets, and water heaters. The purpose of a pressure reducing valve is to reduce the incoming pressure to your home to 80psi and below. You had a 75-gallon water heater that you wanted replaced and your husband also indicated that he wanted sand to be put down and the area leveled before the new water heater was installed. This was additional work at an additional expense. While 75-gallon water heaters are still available, they are not Readily available, as 40 and 50-gallon water heaters have become the norm making the 75 gallon ones rare. The technician did check with our various suppliers and found that they Could get it, but it would have been 2 weeks without hot water before they had it in hand. Consequently, he offered you a 50-gallon water heater instead. You chose not to go with this option, which was certainly your choice. Your existing 8-year old water heater was Not installed to the safety code-Not the safety code that existed 8 years ago and certainly Not the safety code that exists today. The existing piping and existing venting did not meet the minimum standards of today's safety code and needed to be reworked. You can certainly find plumbers that will install a water heater in its existing configuration, but we are not one of those companies. Our work is always done to existing code requirements, and we pull permits on all water heater installations. In addition, we will meet with inspectors and we will stand by our work if there is a problem down the road. There are some customers that care only about cost and not about code and permits; and, there are also plumbers that will do work without bringing it up to code, without pulling permits and without worrying about high water pressure. If you are one of those customers, than clearly we are not the plumbing company for you and you made the right choice. We would love to have had the opportunity to work with you, but given the restrictions you were placing on the install, we are happy that things worked out best for everyone. We do, however, urge you to periodically have your water pressure checked as it will save you a lot of time, money and stress further down the road. Thanks again for sharing your experience on Angie's List and we hope your water heater provides you with many years of good service!
Ty J.
10/2017
5.0
plumbing
+ -1 more
It went well and the work was done in an efficient amount of time. For something so straight forward and less than an hour of work, I was really surprised at how expensive this was. In the picture, the drain was moved from in front of the floor joist to behind it.
Description of Work: One shower drain capped off and a second drain moved a total of 7 inches.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$665
Response from Three Way Plumbing Services
Thanks so much for your posting your response on Angie's List. One of the reasons we give our prices, up front and before any work begins is so the customer is in total control of whether or not they are willing to pay the price quoted. Customer's sometimes look from a very specific perspective without taking into consideration all the work --both prior to and afterwards--that goes into making various repairs. We appreciate your confidence and thank you for your review. If you ever need us again, we are a phone call away!
Virginia K.
09/2017
5.0
plumbing
+ -1 more
Quickly asssessed and fixed. Suggestions given for prevention in the future.
Description of Work: Clog on drain line from washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Three Way Plumbing Services
Thank you for your kind review. At Three-Way Plumbing, we feel an educated customer is the best customer, so we will always try to share helpful hints. Thanks again for sharing your experience and we look forward to serving you again in the future!
Beverly D.
09/2017
5.0
plumbing
+ -1 more
Absolutely amazing SAME DAY service. It took them ONE HOUR to remove existing toilet and replace with shiny, new, high-functioning equipment. Their team were professionals, courteous and knowledgable. We are very pleased with their service and will be contacting them again in a few months to replace another 30-yr-old toilet or two :-)
Description of Work: Repair or replace toilet ... chose to replace because toilet was decades old.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Response from Three Way Plumbing Services
Thank you so much for taking the time to share your experience on Angie's List. We love to read reviews like this! But, regardless of the content of the reviews, we still find Angie's List to be an invaluable tool for us in our business. We look forward to serving you again in the future, and thanks again!
JOSEPH T.
08/2017
5.0
plumbing
+ -1 more
They were okay. I would use them again.
Description of Work: Plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Three Way Plumbing Services
It was our pleasure to be able to solve your plumbing issue. Thank you so much for taking the time to share your experience on Angie's List. We look forward to serving you again in the future!
Alice C.
08/2017
4.0
plumbing
+ -1 more
They did their jobs well. I thought the price might've been a little steep but I can't complain because they did a good job and everything works well.
Description of Work: They did a few plumbing jobs around the house including fixing a trap outside the house that someone banged up with a truck, and some other smaller jobs including putting in some shower heads.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,800
Shauna K.
07/2017
5.0
plumbing
+ -1 more
They gave me a quote pretty quickly.
Description of Work: They gave me a quote on replacing a water heater.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Response from Three Way Plumbing Services
Thank you for filing your report on Angie's List. Even though we didn't perform any work for you, we certainly appreciate your willingness to consider our company for your work and hope that we can provide service to you in the future. Thanks again for taking the time to share your experience!
Michael D.
06/2017
2.0
plumbing, drain cleaning
+ 0 more
OVERPRICED!!! $500 to clean out 1 drain pipe... Try to 'up sale' extra services. Used a sharpie to write on my water heater, instead of label make - unprofessional...
Description of Work: Clean/snake out kitchen drain pipe.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$500
Response from Three Way Plumbing Services
Thank you for sharing your experience on Angie's List. On 6/21 you contacted our office for same day service for a backed up kitchen sink. You had tried to snake it out yourself but you were not able to get more than 6' into the line. Our technician arrived and offered you three options: 1. We could auger the drain through the p-trap and then treat with Bio One. 2. We could auger through the p-trap only 3. We could cable through the roof in the event that the auger through the p-trap didn't work You chose to the second option, and we proceeded to auger your drain and clear it. The price, that you were given up-front, and signed off before any work began breaks down as follows: $ 99.00 Dispatch fee $378.00 Drain Cleaning through p-trap ($30.00) Angie's List Discount Coupon $ 31.29 Tax TOTAL: $478.29 This is the price you agreed to prior to work beginning. You had the option of calling another company but chose to go with us, knowing what the price was going to be. In regard to the up-sale, Bio One is a product we offer to customer's that have had an issue with backed up drains. It is a great product, but again, it is always the customer's decision as to whether they want to purchase that product or not. While I always hate to hear a customer say they won't use us again, I feel we go above and beyond to provide transparency in our pricing. Customers that come back after the fact to complain about the price they agreed to, are not customers we will ever be able to please. Nonetheless, we appreciate your sharing your experience.
Went above and beyond in diagnosing the problem and explained all options for repairs simply and thoroughly.
Description of Work: Main sewer line was plugged and needed cleared out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Three Way Plumbing Services
Thank you so much for your kind review. We appreciate your loyalty and look forward to helping the next time a plumbing issue arises. Thanks again!
bobbi S.
06/2017
5.0
plumbing
+ -1 more
They did a great job at a reasonable price.
Description of Work: Fixed a valve on a toilet and fixed two outdoor leaky faucets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Three Way Plumbing Services
Thank you for taking the time to post your review. We appreciate your kind words and look forward to being able to help you with your next plumbing issue! Thanks again!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Water Filtration and Softening,
Water Coolers,
Dryer Vent Cleaning,
Gas Logs
FAQ
Three Way Plumbing Services is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 7:30 PM
Tuesday: 7:30 AM - 7:30 PM
Wednesday: 7:30 AM - 7:30 PM
Thursday: 7:30 AM - 7:30 PM
Friday: 7:30 AM - 7:30 PM
Saturday: 7:30 AM - 7:30 PM
Three Way Plumbing Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Three Way Plumbing Services does not offer free project estimates.
Yes, Three Way Plumbing Services offers eco-friendly accreditations.
No, Three Way Plumbing Services does not offer a senior discount.
Yes, Three Way Plumbing Services offers emergency services.
Yes, Three Way Plumbing Services offers warranties.
Three Way Plumbing Services offers the following services: All Plumbing Services, Sewer & Drain Clearing, Drain Vision Camera Inspections, Leak Detection, Water Softening & Filtration, Gas Piping, Water Heaters,
Wells & Well Pumps, Total Remodels (just installation of the fixtures,) Septic Tank Pumping, Appliance Repairs.