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Sears - Carolina Mall

Appliance Repair, Appliance Sales and Installation, Delivery Service

About us

Additional DBA - Sears Brands LLC. See website for additional phones.

Services we offer

Sells products - gift registry, portrait studio, hearing aids, optical & tax.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
4.2
value
4.0
professionalism
4.3
responsiveness
4.2
punctuality
4.2
Showing 1-5 of 5 reviews

Dona S.
09/2018
2.0
appliance repair
  + -1 more
They never came to fix my doors.Many times they are suppose to come. But they don't or come and don't do the job. I cancel all my warranty
Description of Work: Appliance repair.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Patricia P.
02/2013
5.0
appliance repair
  + -1 more
Serviceman was prompt, polite and knowledgeable. We had the option of paying for the repair on the refrigerator or purchasing a warranty that would cover any other problems (as well as the present one) for a one year period. Purchased warranty and spent about the same amount of money. Very pleased.
Description of Work: Purchased used refrigerator for garage and had problems with it after about 30 days. It was not cooling correctly and freezer would not freeze anything. Serviceman had to replace a part and then recharge with coolant. Cleaned up all the water and has been working well ever since.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$274.99

Kimberly D.
07/2012
1.0
appliance sales
  + -1 more
We were shopping there for appliances. It was not a pleasant thing. The two salesmen got into an argument over whose sale it was. I excused myself to the bathroom and after I got back to my wife another guy came up and was talking to my wife and I. They original guy came back up to us and started yelling at the other salesman about stealing clients. They are commission based. It totally flipped us out and we will not buy anything there. I can not imagine putting my clients trough that.
Description of Work: Sears - Carolina Mall showed us appliances.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


JEANETTE P.
02/2012
5.0
appliance repair
  + -1 more
I don't like that they give you a time frame on the day they will come and you have to wait around for them. Other than that, they're very good.
Description of Work: They repair a large appliance for which I have a maintenance contract with them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Jim and Pam A.
08/2010
5.0
delivery service, appliance sales
  + 0 more
They were on time and everything went smoothly. I thought they were in and out pretty quickly. They called at 7 to verify the appointment, and then the delivery guy called at 8 to let me know that they would be here a little before my 10-12 o'clock window. They were very careful with my new vinyl floors, which I appreciated. Pat, the saleswoman in the store was very helpful and knowledgeable.
Description of Work: I purchased a stove and dishwasher from them on Friday and they delivered them today. We were charged $80 for delivery and haul away, but apparently we get a rebate on the cost of that.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

    Contact information

    1480 Concord Pkwy N, Concord, NC 28025

    www.sears.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Sales and Installation,
    Delivery Service

    FAQ

    Sears - Carolina Mall is currently rated 4.6 overall out of 5.
    Sears - Carolina Mall accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, Sears - Carolina Mall does not offer free project estimates.
    No, Sears - Carolina Mall does not offer eco-friendly accreditations.
    No, Sears - Carolina Mall does not offer a senior discount.
    No, Sears - Carolina Mall does not offer emergency services.
    Yes, Sears - Carolina Mall offers warranties.
    Sears - Carolina Mall offers the following services: Sells products - gift registry, portrait studio, hearing aids, optical & tax.

    Contact information

    1480 Concord Pkwy N, Concord, NC 28025

    www.sears.com