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Description of Work: They checked on my virus software.

Description of Work: fixed a problem with windows 10 remotely

Description of Work: wanted a computer fixed that was my sons dad and he had expired. first i had to wait 2 hours to bring computer in because he was out on a call. Then he persuaded me to buy a computer there thatwas same as his dad,saying my son will never know. gave me i think 88$ on old computer and chargeda good bit more for the same computer. said he would do things to assure my son would think it was his dads. he said was the smart thing to do,i said i was smart but also sentimental, he continued to persuade me,that it was smart and my son wouldnt know.was kind and gave me a lot of time when i took,but when i went to pick up,he passed it along he has since fired,who knew nothing about the computer, nothing was done to mack my son think it was dads,like background scene,this man had no idea,about what i was suppsed to get. said he would put norton on,and several other things,which were not don so i had to pick with 1 yo granddagter in car with her mother about an hour while he did what was supposed to be done. then got home and there was no internet,called time warner and dell,who wanted to know who had purchsed the computer in the beginning ,i didnt know,dell said they would fix for 88$,so my son was listening telling me to tell them his dad bought it and i couldnt say that because he didnt..then i had to tell son why i wasnt saying it was his dad so i became a liar for the first time in his life,losing hisconfidence in me forever. when i told robert the owner he was very rude,and did nothing but rush me out,ignoring me.daughter n law was with me and will verify all this

Description of Work: They replaced my medium-sized laptop screen that I broke.

Description of Work: I took my computer in for repair.