RBS Contractors

My wife placed a job on Angi.com. Ricardo with RBS Contractors called, and we set an appointment. We told him we were looking for the yard drainage, fence, and attached patio cover. He was able to quote us on the fence, grading and drainage. It made sense to let RBS Contractors do both at the same time. Get the grading and drainage done first then then the fence. The initial fence quote was rejected by our HOA because of the type fence we selected. Ricardo resubmitted a new quote with our new selection, and it was approved. The new quote Included a vinal skirt (Or something like that) to prevent erosion. That is fine because of the fence change. Total Paid: $17,000.00 Complaint: RBS did not install the drainage system they quoted. RBS removed swells without approval and removing the swells was not on the documentation submitted to our HOA. RBS failed to install fence in a timely manner, did not patch holes close to ground on post, and installed the gates to open in different directions. We also have a broken latch on one of the gates. They left materials laying around our yard. One post had a pipe sticking out for several weeks. I had to pick up materials to keep from killing grass. RBS did not grade our yard; they did not level the back right part of the yard after removing trees. The drainage system they installed does not handle the volume of rain we get. I personally sent Ricardo many emails, voice mails, and text messages with information about the project that were ignored. RBS has never addressed my concerns about HOA guidelines. RBS failed to address emergency request for safety concerns. RBS buried one of my sprinkler heads. Sprinklers have not worked since the outside box was flooded because of the closed drain system. After all the problems we had I was reviewing the quotes, contracts and noticed the invoice for removal included a $400.00 charge for erosion barrier. I ask Ricardo and he said he would ask the front office, but he never mentioned it again. At one point Ricardo told us we would have to wait 4 to 5 months for the holes and ankle breakers in our back and side yard to “LEVEL OUT”. Sabrina and I have numerous text messages, and I have several voice messages from Ricardo stating they will make sure our yard is level and draining properly. As of August 24, 2024 our yard is not level, we have dead areas where the rainwater pools and does not have a way to drain (This has caused mold and after rain the pooling water has an smell), this could also be from stagnant water in the fence post where the plugs are not installed, water floods and pools in our neighbors flower bed, the new water flow has caused the City Power Box in the front yard to wash and is killing grass from box to sidewalk. I have attached photos to show some of my concerns. Some of the photos are duplicated to show before, after RBS stated they were done, my complaints and the patches they made because the yard was not leveled or graded. Resolution requested: We want a safe usable backyard with proper grading away from our house, drainage that meets our HOA guidelines and a fence that does not have holes where water, bugs, and snakes could enter. This was the intent of our agreement. You sat at our table and promised Sabrina and I we would be happy. That is why you always give the lifetime personal guarantee. We are not happy and asking you make good on your promise. Option 1: Sabrina and I are open for a discussion to come up with an alternative solution that meets the requirements of Cabarrus County Engineering and our HOA guidelines. Ricardo has been provided a copy of our HOA. RBS Contractors was fully aware before any work started; we were under HOA guidelines. The work performed was outside the agreement and does not meet our HOA requirements. Option 2: Refund of $13,000.00. Total Paid: $17,000.00 The pipe is the only part that can be guaranteed for reuse. Pipe materials credit of- $1,500.00. The system you installed has caused mold in several areas so SOD cannot be reused. We will have to find someone to remove the post and inspect for any issues then reinstall the proper post. Fence $2,500.00 cost to have inspected and repaired. $2,500.00 + $1,500.00 = $4,000.00. $17,000.00 - $4,000.00 = $13,000.00. TIMELINE: January 11, 2024 Agreement for leveling, grading, subsurface drain, sod. January 12, 2024 Agreement for Fence January 16, 2024 Updated agreement for fence with HOA changes. February 2, 2024 Additional quote for removal of trees and flowerbeds. The agreement was for RBS Contractors, LLC to install fence, level, and grade back yard, both sides of house, remove flower beds, trees, and install drainage system. Drainage system included 2 exit drains at the sidewalk, like other drains on the street. After the initial removal of existing grass and digging of trench we brought to their attention the entire back yard meant removal of trees and flowerbeds. They failed to do that part and said it was not in the quote. It was our understanding it was included with the first quote. They provided an additional quote to remove the trees and flowerbed. Below 1. Level and Grade out approximately 1,800Sqft of Back yard for preparation of drainpipe installation 2. Removal of dirt waste and any other debris from installation 3. Trench approximately 300ft, Pre-lay Pea Gravel and install drain pipe and 2 Box Drains 4. Spread Out Top soil and Lay out Sod for Approximately 2000Sqft along back and sides of Property 5. Removal of 2 Crepe Myrtle tees along with their roots in both opposing corners of back yard. 6. Removal of all shrubs and bushes within mulch/ flower beds that will also be disposed of along side of backyard concrete pad and house $2,100.00 7. Silt Fence barrier to be installed between new vinyl fence and neighbors existing wooden fence for erosion purposes 8. Fence was to be installed after grading and leveling. On February 9, 2024, they told us they were finished with the landscaping. The instructions were not to over water and do not water after 6:00 PM because they did not want water to get between the sod and ground because it could mold. On February 26, 2024, at 2:30 PM, after a short rain, I sent a text message to RBD asking for him to call because I had some questions. At 4:20 he called, and I explained that I was concerned about the work they did. I had water flooding my patio during and after the rain. I also told him the back yard had potholes. I ask why they did not install the box drains and was told they could not go over the underground power lines. But it was OK because they put in a “CLOSED” system the kind businesses use. I told him this was not what we agreed on and was told it will be fine. At 4:30 I sent him a text message with photos where various areas were flooding and water flowing from my downspouts to my neighbor’s flower bed and almost into his AC unit. Also, photos of the back yard before they put the sod down. It was not smoothed or graded. March 4, 2024, I complained that the closed system the installed had sprung a leak. And the system they installed was not working. I still had flooding, water pooling and draining into my sprinkler box. March 9, 2024, they came back and “PATCHED” that side of the house, put a box drain next to my sprinkler box, extended the drain over the electrical lines and put in a box drain but short the sidewalk as agreed (this should have been done the first time), filled some low spots. I ask about the other side, and he said it was not needed and was not going to do anything unless we had problems. Between March 9th and March 26th, I had several calls, and they came out. I was still having low spots, pooling water, and the back yard was not usable because of the holes. Also, the water from my roof drain was backflowing to my foundation. At one point I even calculated the maximum water the closed system could handle, and the last rainfall and it could not handle half the rain fall. I measured the depth of the trenches, length of the trenches, and using data from the national weather service calculated the size of the trenches without the pipe, fill, and gravel was not big enough for the rainfall we get. I did have concerns that the open holes in the fence would let water, bugs, and possibly small snakes. I did remind him that the gates were not opening in the same direction. On March Tuesday 26, 2024 Ricardo sent a text message stating RBD would be out Friday (March 29, 2024) to level the yard and finish the fence. He stated the caps finally came in. (NO ONE EVER SHOWED UP) My wife ask how long from when the caps are in will the last gate be installed. I replied in a separate text message “Gret question because we were told when they set the post for the first gate in it took 24 hours for the concrete to set before the gate could be mounted.” *Note the first gate was installed the first week in March 13th or 14th 2024. The caps he is referring to is to patch the holes in the post because the incorrect post were ordered. Only the top holes were plugged on Sunday May 12, 2024. The bottom holes on at least 1 post have not been plugged as of August 24, 2024. On March 27, the other side of the “CLOSED” system sprung a leak just like the first time. I called and demanded they correct the issue. April 1, 2024, they came out and put sand in the low spots all over the back and side yard. They even filled the new hole where the water was leaking from the closed system and sand around the City Electrical box. Again, I told him this was not a fix and wanted it done correctly. They marked with spray paint where the issues were and said someone would be by to fix them. They left the paint and ask me to mark areas as I find them. No one ever showed. Ricardo even painted an arrow in the sabe where the water from my downspout was running to my foundation. Between April 1st and May 4th., I sent many emails and documentation about what was wrong. On May 4th the heavy rain caused a yard bubble (2.5ft wide 4ft long and 2.0 ft high) This was because they plugged the only way the water could drain. Filling the hole caused the water to come out of the pipe and push up the sod. I did mention to Ricardo that was proof the system they installed was inadequate. He told me that is why we give a guarantee. We want you to be happy and we will fix it. They came out on May 6th and extended the drain over the electrical lines and added the box drain. They made the comment they had to go up and over the lines. This is not the way a subsurface drain should be done. They assured me this was normal. I explained several times that the work they did was in violation of my HOA and possible NC state codes. They could not change water flow, remove swales, and have water going to my foundation. On May 7the they came out and said the code allowed for water to stand for 24 to 48 hours. Everything was in code. I called the Cabarrus County inspector to come out and take a look. He did not state any obvious violations. He did say he would not be happy with the work they did, and water does not run up hill. May 16, 2024, Contractor stated they meet all code and will not do any more work. I continued to ask RBS about meeting my HOA guidelines and they have not addressed the issue. Several attempts have been made to contact RBS but no reply. The most recent was Saturday August 17, 2024. I reached out with concerns about the City Electrical box has washed and the grass is dead where the water washed out. We have not heard anything. Tuesday August 27, 2024 the City underground Power box that I sent Ricardo a concern about had to be replaced. Rainwater had washed dirt away and filled box. Thursday August 29, 2024 I confirmed our sprinkler system does not work. This happened after our outsude sprinlker box filled with water. The photos attached show the different phases this project took. We are worse off now than before.

RBS is one of the worst contracting companies I’ve ever worked with. I hired them to help with a fence repair and during that repair they destroyed my irrigation system in 5 separate places after pointing out to them where the system was located in the yard. After I realized the system was broken I reached out to Ricardo for remediation of the situation, and not only did he not pay for the damages he denied that he ever destroyed the fence in the first place. I CANNOT STRESS HOW UNPROFESSIONAL AND DISHONEST THIS COMPANY is. I wouldn’t wish this company to do work for my greatest enemy. Ricardo seemed like a standup person when I first met him, but now I regret ever knowing him. I would use with extreme caution.

Beautiful wood fence, now the dogs can enjoy the yard in safety

Very professional did a great job clean up after we are well pleased and will use them again

Ricardo and his team was so professional and courteous. They communicated with me in a timely manner and was on time the day of the install. The install was effortlessly and looks wonderful. They went up and above the call of duty with repairing the well line. I would definitely recommend and use Ricardo and his team again. Thank you so much for the great job.

It went very smoothly. Very professional and communicated throughout the project. I would definitely recommend and use them again.

Was a pleasure working with RBS contractors. They had the most competitive quote on top of which applied discounts. They were in contact throughout the process and provided regular updates. They showed up on time and did a great job.

Everything was fine. I love the look of the fencing job that was performed. The installers were very nice and informative.

Very pleased with all aspects of the privacy fence and gate installation. Would definitely use RBS Contractors again!

Excellent job, took very little time and the fence looks great. Can certainly recommend. W P Evert

Great work, friendly, and efficent.

Outstanding Ricardo and his crew performed above and beyond

We recently had the pleasure of working with RBS Contractors to install a new fence in our backyard, and we are incredibly impressed with their service and craftsmanship. From start to finish, they exceeded our expectations and delivered outstanding results. I wholeheartedly recommend them to anyone in need of fencing services. First and foremost, the team was incredibly professional and courteous throughout the entire process. They actively listened to our needs and preferences, ensuring that they understood exactly what we wanted. They provided valuable insights and recommendations based on their expertise, which helped us make informed decisions. The installation process was seamless. The crew arrived promptly on the scheduled day and worked diligently to complete the project within the agreed-upon timeframe. The level of precision and attention to detail they demonstrated was remarkable. They meticulously measured and installed each section of the fence, resulting in a sturdy and visually appealing final product. We were particularly impressed with the quality of materials used. They only work with top-notch materials, which not only enhances the durability of the fence but also contributes to its overall aesthetic appeal. The fence they installed has greatly enhanced the privacy and security of our property while adding a touch of elegance to our outdoor space. Furthermore, the pricing offered was fair and competitive. They provided a detailed and transparent estimate, and there were no hidden costs or surprises along the way. Considering the level of expertise and the exceptional quality of their work, I believe their services provide excellent value for money. Lastly, the customer service we received was outstanding. They were responsive to our inquiries, kept us updated on the progress of the project, and addressed any concerns we had promptly and professionally. Their commitment to ensuring our complete satisfaction was evident from start to finish. In conclusion, I cannot speak highly enough of RBS Contractors. They are a reliable and trustworthy company that delivers exceptional results. If you're looking for a fence company that combines professionalism, craftsmanship, quality materials, and excellent customer service, then look no further. I highly recommend them for all your fencing needs.

Workmanship was great and I love the new fence. Everyone polite and courteous and completed most of the work without us needing to be there. David was very nice and a pleasure to chat with. The only shortcoming noted was the lack of communication. I had to reachout each time for updates during the initial process and when the workers weren't able to complete the work in a day, there was no communication regarding the delay reason and when it would be completed. The gentlemen did attempt to cleanup the work area before leaving and even asked for a broom to sweep but never knocked on door to indicate their departure or to return broom. Overall, pleased with workmanship but client communication needs a little work.

The fence was excellent. Top quality work all around. The communication required to get the fence in the ground was quite tedious.

Removed old fence, installed new fence. Looks great. Small scheduling glitch, but worked out. Crew were polite and efficient. Good job

Extremely well, we accepted the bid in part due to Ricardo’s professionalism in the bidding process. Everything turned out better than we expected, given the difficult terrain. Moises crew did an excellent job and were respectful of our property and the privacy of our neighbors. We would and probably will use them to perform other work we look forward to having done.

Wow. We got exactly what we wanted. Moises and his crew built our dream fence in a matter of days. Ricardo was a pleasure to work with.

Everything went well. Of the vendors we met, Ricardo of RBS made the best impression, explaining everything he would do and how. The price was reasonable and the work was completed quickly after we signed the contract. I would definitely hire him again.

This is my 3rd time using RBS Contractors and will continue to use them for future projects. They have the friendliest employees and they do a great job at a resonbile price. Highly recommend!

Ricardo and his crew was awesome done a great job ,I would hire again for next project.

Do not use RBS. The fence they put up for me has had all kinds of issues. I have had to have it repaired twice. The work they did was substandard at best. I’m going to be scheduling another repair soon. One of the posts is starting to split.

I highly recommend RBS. Ricardo was so accommodating and able to answer all of my questions.

Quality of the fence is awesome!! Very responsive customer service and timely install. Will definitely recommend and will use again!!

Great work. Professional and attentive. The crew worked diligently and took care to make sure everything was right.