KEN'S SATELLITES

Took awhile to get it scheduled. Sometimes took a couple of days to respond to voice mail & email. Original proposal was for cooling fans larger and more expensive than needed. Readily agreed to customer suggestion for smaller fans. Installation was professional with good result.

Came out to house for initial estimate. Actual work was more involved and included replacing owner cables with higher quality product. Result was very good and everything worked well.

We had a very small area where a direct line to the HD satellite was available (trees, hills, etc). They came out and found the only possible spot in our yard, told me the minimum amount of tree work required to install. We had the tree work done and scheduled the install. A huge pole had to be installed and cemented in, with the satellite sitting on top of it. Reception is absolutely perfect and we couldn't be happier. Also- we are primarily do-it-yourselfers and they gave a ton of free advice for tuning up what we already had. Wonderful, personable guys.

Here is a record of my reactions to the HD TV system that I bought from you. As you remember I asked for a total turn-key operation, what I got is a system that has bugs. The first problem we had was we couldn't get the closed captioning to work. If we loose power to the TV we have to start all over again. The new box worked for awhile, but now I get seconds of no picture just a black screen in the middle of a show. Sometimes the screen freezes in the middle of fast forward, the growth bar also. I can't play a DVD on it because I can't get back to regular TV afterward. Sometimes the TV picture is magenta & I have to restart to correct the color. He did not paint the exterior wiring to match the building. Sometimes there is no volume & I have to restart it to get it to work.

The installer was on time and listened to what I wanted done (keep cable internet and install satellite TV in two rooms). He was great and installed a new dish in a new location with a clear signal. He took his time and did a great job. You do have to pay for the site survey upfront, but they will credit it to your account upon successful installation and start of service. I definitely recommend this company and would recommend that you go through them for satellite TV, instead of calling any of the satellite television companies directly.

THE EXPERIENCE WAS VERY GOOD. WILLIAM IS VERY METICULOUS AND CONSCIENTIOUS AND DID A GREAT JOB. HE MOUNTED A SMALL FLAT PANEL TV IN THE CORNER OF THE LIVING ROOM, AND RAN THE WIRING DOWN THROUGH THE WALL SO YOU CAN'T SEE ANY CABLES. YOU ALSO CAN'T SEE THE BRACKET. HE DID AN EXCELLENT JOB.

OUR INSTALLATION WAS A LITTLE MORE COMPLICATED THAN NORMAL, BUT WILLIAM SPENT OVER HALF A DAY GETTING THE DISH AND RECEIVERS HOOKED UP. HE ALSO GAVE US SOME TIPS ON SETTING UP OUR HOME THEATER SYSTEM, ALL AT NO EXTRA CHARGE. WILLIAM DID AN EXCELLENT JOB.