Response from H2O-Matic Patio and Landscaping
I sent the quote on May 14th to the email that we had been corresponding to several weeks. I actually came out to the house a second time and met with your husband to make sure of some measurements. I informed your husband, as I do every other customer, that I'm not a contractor that presses for a decision, that I will wait to hear from him with questions, changes or comments. I'm sorry, that you didn't receive the quote, it was sent, and because we had no problems prior, I had no reason to think you didn't receive it. A simple phone call or email would have resolved it. Had your husband indicated he wanted me to follow up I would have, but typically, people want to think about it and decide for them selves. I understand the 15 min's that you invested appears to be a waste of time, but the hours I had invested, driving out there twice, putting together the quote and then getting a response like this, is very frustrating and is a disservice to me and the hard working people of H2O-Matic Irrigation & Landscaping