Garage Door Mechanix LLC

**Warning Do Not Use This Company** The owner, Michael Hochstetler, replaced the springs on our garage door after we paid him with cash. During installation he incorrectly aligned the spring to the wall bracket and then overtightened the two halves of the center bearing housing causing them to crack. He then reconnected the door to the motor carriage in the wrong position causing the motor to appear to be failed. After trying to sell us a new lift motor he left us with a non-working garage door and said he would be back in two days. I personally fixed the motor, which he had jammed against the travel limit stops. We tried to get him to come back to repair the cracked component for over a month. He repeatedly had excuses including work, travel, and illness and ultimately failed to respond. We ended up having to have someone else come fix it. It took them a 10$ part and 1 hour labor for the fix. Do not do business with Michael Hochstetler. He does not have a basic understanding of garage door mechanics and is unbelievably inconsiderate and disrespectful to his customers.

We did pay more than the Big Deal price because there were a couple of things they recommended. I don't remember there being anything negative.

They did a great job. However, we have been battling with them every since. They did not provide everything that we paid for. In other words, we are still waiting for the back up batteries for our garage. When they took the lights out, they were to replace the lights. They replaced the way our doors open, changed how they opened. They were suppose to replace the lights. I have the text, and they promised they were going to do it. We have been back and forth with these people. They are not returning phone calls, it has been miserable. We lost power, and discovered the back up lights weren't there, and we noticed the lights were taken off, and not in place. We were back and forth with them, and they were ordering the parts, and making excuse after excuse. To this day, we have not gotten the completed work, and they have our money. When they first came out, they were friendly. Once they got their money, oh we support our stuff, if you have any problems,don't hesitate to call. Its nothing that they said they do. We kind of got ripped off. The quality of the garage door openers are fine. As far as I am concerned, they aren't finished. They were here on the first appointment. I have not contacted them in a while. This is not over, they still owe us stuff. I am not sure how to go about getting it completed. I am not sure if I should contact list master to complained about this guy, or what.

Went well; took longer to schedule than originally noted and door delivery was the reason; but maybe only 1-2 weeks late; left a minor 5" scratch on the outsid door and didn't have touch up paint; said they'd come back at some time to touch up; never came back; otherwise all went as planned;

They were unresponsive. After numerous attempts to reach them, I received an email to schedule. However, after taking off work to meet them, they didn't show up. I tried reaching out to them again, no response. About a week later a received an email and tried to get it rescheduled, but now no response. Last communication was several weeks ago. If this was charged to my card, I want an immediate refund!!! I can be reached at 704-942-7807. I would think you guys would do a better job of checking out these vendors before referring them. I have wasted many hours on this - not worth my time!!!

Never called on the day service was scheduled; never showed up.

Never showed up nor return calls or emails

I really hate to write this review because I think Michael means well. But, clearly something is wrong in his business. He came out and my partner negotiated for a new garage door. He was paid half, did the work incompletely so was due to come back to finish up before getting the other half. I liked him from the get g0 - he was calm and seemed very trustworthy. He came back after a few calls, and I foolishly paid him without looking at his work. After he left, my partner pointed out things had been done badly. When I contacted him he understood and seemed definite about coming out to make this right. However, due to "personal crises" he failed to show but kept promising us that he would come. Now he does not return emails so I guess he is gone. I think he means well but is in some kind of situation he does not know how to manage.

It didn't happen. Promised to come, no show. Excuses. Miscommunication, multiple times. Mike, the owner, said he was coming to do the work himself and didn't. I called him on it. Gave him another chance, He is STILL checking his schedule to set a date to do the work. This was before his weeklong Thanksgiving business closing 11/22- 11.28.

He showed up 2 days late replaced spring and motor. Now I can't open or close the door because the chain is cutting the beam. I have called and emailed dozens of times. However his only comment was the is nothing he v Can do. It may be time for an attorney

I purchased this deal for my father, who is a senior citizen. The first time I scheduled them to come, my father waited all day but they never came. They showed up the next day when no one was home and left a business card. They told us that no one answered on the day they were scheduled to come out, but considering my father was waiting for them specifically all day, I don't think this is the case. I contacted Angie's List and exchanged this deal for another, as I don't feel comfortable using this provider.

Does not return calls. Takes several attempts before he does call you back. Cancelled both appointments so I will find someone who wants to work

I purchased the service from Angie's list and input for service dates. I was told by Angie's list customer service that the company would email me or I could call them to schedule service. I have received no email. I called the company and left a message but no one has called me back.

Within 2 weeks of installation, we began having problems with the door not closing, and various error codes on the unit being activated. I reached out several times over the next several weeks via email to the owner via email to schedule a time to have it looked at and readjusted, but he has not agreed to come out an fix it. The garage door is honestly working worse now than it ever did, and it is a security concern because unless we are careful enough to watch the door completely close and stay shut before driving away from the house, the door will reopen when the error code is triggered. I'm now in a position where I'll have to hire someone else at my expense to get the door working properly, which is totally unacceptable after paying so much to get it fixed.

Overall, very responsive and professional. However, they left a few minor scratches on the door. They said they would drop some touch up paint at the house, but never did. Not the end of the world, but it was brand new. I never followed up as I shouldn't have to follow up.

Now it's 11-25-16. It hasn't gone at all. Company contacted me very quickly upon initial receipt of my money being paid for services. It took quite a few attempts (by me, by email, and a couple of different phone numbers ) to get in touch with them to schedule. We scheduled and he was a no show and no call to say he wasn't coming. He said his phone (in Concord) was out because of Hurricane Matthew. I've reached out again and could only leave message again (as before). He was scheduled to come again, and when I texted he indicated someone else should have come out and was surprised he hadn't. He said he'd send me a refund (back in early November), but hasn't. I just sent him another text (I have all our correspondence there) and indicated I would be contacting 9 Investigates and the BBB. He immediately texted back and said that Angie's list has to refund my money not him as he had indicated earlier. Crook.

made appointment twice. never showed up.

Diagnosis was done in a matter of minutes, and the replacement parts installed in a little over an hour.

Garage Door Mechanix is by far the best company that I have dealt with when getting different bids. Within a minute of the technician talking with me it was very clear they are extremely knowledgeable and professional and true professionals and craftsmen. They not only performed the service same day but offered way better quality of product than the other garage door companies that I got quotes and a way better price. They are a local company and I support local companies and would most definitely recommend them to anyone.

Vendor showed up and after review recommended several rollers be replaced. Further discussion resulted in ordering an insulated garage door (that was a good idea). Delivery was delayed (the material vendor had "just sold out" of the size I needed. No problems with the new door. The installation was quick and all appeared fine until a couple weeks later. When I tried to get them to come back out several times to address problems with the motor and the drive rail he didn't return. I ended up having to contact another company and pay more $$$ to repair. I filed a complaint with Angie's List and this company was supposed to be removed from offers.

Initial visit was a review of the existing door and infrastructure. With all the work that needed to be accomplished I agreed to buy a new insulated door and motor. I bought the door which included replacement of all the infrastructure (springs, rails, rollers, etc. A new motor was added which included the requisite trolley and track. Two weeks later I started having problems with the door. The safety catch on the trolley would jump and release and the door would not close (as is designed). The problem is there was no reason for the safety to have engaged. After this event happened multiple times I called Mike (the owner). He agreed to come review it. After multiple calls to Mike and multiple assurances that he would come out and address the problems I finally told him I would contact Angies List to file a complaint. Upon this warning he agreed to come out. He did come out and determined that a new trolley was needed... he left promising to order the part and returning to repair it. He estimated the part would arrive in about "a week". I contacted him a week later to schedule the repair. He told me he had trouble finding the part and he would let me know when he found it... I ended up calling another service provider to repair the problem. They came within hours of my call. They adjusted the alignment and level of the rail hoping that would solve the problem. ($165). I called Mike to tell him I had to call someone else out to repair l. (He apologized and agreed to send me the amount for that repair, which unsurprisingly has not materialized.) Unfortunately, I had to have the repairing company come back out and replace the trolley that had been cracked from the original work done by the Mike. The rail had to be replaced as it is an integrated system.. another $260+. I have been really disappointed on Mike's response on multpile levels. If i recall when I bought his offer he had an A rating. Because of this rating I didn't read any of his individual ratings. Since my experience I read reviews on his company and find it remarkable that others have had similar issues... the overall B rating he had is not reflective of the recent entries.

Initially all he did was try to sell me some new motors. He made an appointment to come back later to fix the doors - we cut our vacation short to make the appointment - and he missed it. He said he was sick and would come another time. I'm going to find someone else. I think he's a one man operation so I think that he doesn't have a lot of help, though.

Michael did the work exactly as promised including taking away the old door.

It went ok. Technician was very courteous, but he almost immediately started to sell other options and upgrades. He solved my initial issue within a few minutes, but did not have good explanation of cause. I wasn't sure if the add on were necessary, but I was in a hurry to get to another appointment and decided to purchase to be safe than sorry. Add-ins included longer rollers upgrade and new garage door spring. The garage door works better but I think that could have been achieved by other means. The technician did his sales job, but I have a bit of buyers remorse.

He confirmed, unfortunately, that we did need a new door, but quoted us more than $100 less for the whole project than the first company. He came out 30 minutes after I called him and had the job completed perfectly two days later. Would recommend him in a heartbeat!