About us
Business highlights
14 years of trusted experience
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Reviews
2.15 Reviews
Showing 1-5 of 5 reviews
Robert D.
05/2023
swimming pools
+ -1 moreThinking of buying a radiant pool? DO NOT buy from here! After taking our $17k for a pool, installation was a complete disaster. Pool lasted 4 days before all the water leaked to a faulty liner. (Allegedly) 2nd liner installed and it lasted 4 months before it started leaking again. Good luck trying to get them to correct their mistakes. Manager Brandon does not call back, email or respond. Don’t let the google reviews fool you, they have a sign posted in showroom. “ $50.00 store credit for a google positive review. Buyers beware!
Description of Work: New pool installation
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$17,000
Lisa B.
03/2022
swimming pools
+ -1 moreWe had great people the sale was easy. They promised it would be one of the first one put in and they called soon after. The grating people were awesome they had a tight squeeze and they were determined to get it done. I so appreciate that. When the installer came a few days later they too were awesome. They came did what needed to be done and chatted and looks amazing. Thanks you all Lisab
Description of Work: We had a pool put in to the backyard
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Rachel C.
09/2021
pool cleaners
+ -1 moreI'm so happy to hear others have gotten good service. We ordered a pool close to two years ago. We did get it earlier this year, and we understood that there were delays due to COVID. However, we STILL do not have the cover to the pool. My husband has been in touch with Brandon repeatedly (my husband has to call; Brandon generally does not)...and we get told yes, it's unacceptable that we don't have it, yes, he'll follow up and see... that's what we hear every time. Every.single.time. My favorite is when my husband calls and gets told that "Brandon is with a customer now, he will call you back". I can say with confidence that 90 percent of the time, Brandon does not call back. Two years, still no cover....... update on 9/3: My husband called Brandon again today (why does my husband have to call each time??) and allegedly the pool cover is coming from Canada and will be here in a week. I'm not holding my breath, but if it happens, I will amend this review.
Description of Work: incomplete service.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Kathleen S.
08/2017
pool cleaners
+ -1 more-------------
Description of Work: purchased above ground pool and hot tub
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
tammy T.
02/2016
pool cleaners
+ -1 more. It went horribly. They still refuse to come out, there are still creases and lines in our pool. We are just average working people and this is a lot of money to spend on something that's not properly We don't want something for nothing, we just want what we paid for and for it to be done correctly. The same thing happened to our neighbor. She bought a pool from them around the same time and she has major problems with hers also. *****BUYER BEWARE*******
Description of Work: Backyard leisure installed our pool in June, 2015. There was to be a 1 yr warranty on workmanship. They showed up for the installation and didn't have the pool liner. This is a 33 ft pool, wouldn't you think they would know that was missing before 3 p.m when they had been here all day? Alan, the owner was disrespectful and rude. We paid to have the foam bottom put in under the liner above the sand. The sand was not properly packed down and now there are lines and creases all in the liner. We requested that they come back out and inspect the poor work and they refused. Alan said that we had "rocky soil". We still have the dirt they dug out and there are no rocks in it, they refuse to come back out. We even filed a BBB Complaint which is at this time unresolved. I would never do business with them nor would I recommend them. They are dishonest, rude, arrogant and refuse to stand behind their workmanship.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$10,500
Contact information
7730 Bruton Smith Blvd, Concord, NC 28027
Service hours
Sunday:
12:00 PM - 5:00 PMMonday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PMSaturday:
10:00 AM - 6:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Backyard Leisure Pool & Spas is currently rated 2.1 overall out of 5.
Sunday: 12:00 PM - 5:00 PM
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Backyard Leisure Pool & Spas accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Backyard Leisure Pool & Spas offers free project estimates.
Yes, Backyard Leisure Pool & Spas offers eco-friendly accreditations.
No, Backyard Leisure Pool & Spas does not offer a senior discount.
No, Backyard Leisure Pool & Spas does not offer emergency services.
No, Backyard Leisure Pool & Spas does not offer warranties.
Backyard Leisure Pool & Spas offers the following services: Selling your dream hot tub or pool to you! We also have technicians to help fix your spa and we can also move your spa from one location to another! We have pool and spa chemicals as well as fountains and floats for pools.
Contact information
7730 Bruton Smith Blvd, Concord, NC 28027
Service hours
Sunday:
12:00 PM - 5:00 PMMonday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PMSaturday:
10:00 AM - 6:00 PM