Marshall Stone

unknown

The entire staff were extremely professional and patient throughout the entire project. They listened to our ideas and made their recommended suggestions based on things we had not considered allowing us to make the final decisions. All referred contractors were in the same price range for their services. All were quick to respond to our phone calls and e-mails. Marshall Stone even did a surprise visit during the construction phase and a follow up when the project was completed. It was obvious that both parties took ownership and pride in their products and customer service. We are already planning Phase 2 of our patio project.

We have used Marshall Stone several times. We have been 100% satisfied each time. They provided us excellent customer service, all the way from the owner of the company to the delivery Drivers. We have also been 100% satisfied with every product purchased. I would highly recommend Marshall Stone! Also, their new location is great. Its designed very well and they have lots of examples there so you can See the products and get some great ideas for future projects!

Marshall Stone provided the stone for the waterfall we had installed this spring. They have deliver stone 3 times. The last 2 times we ordered the stone for work we were to do ourselves. When asked about delivery, we were told they would place the pallets wherever we asked, but would not unload them. So we were prepared to handle the workload once they made the delivery. The last time they delivered, it had been raining, and the ground was soft. We had the delivery guy place pallets on both sides of the house, and as we live on a hill, both deliveries were down hill. The west side was the steepest, and there was no trouble. The other side presented the problem. The front loader slipped, ran into the evergreens on the east side, slipping and digging into the hill. In an effort to get the front loader loose, the driver no only dug deeper into the hill, broke 2 underground pipes for the sprinkler system and eventually placed the pallet well down the hill from where we had asked. We tried to keep the repair costs down, by replanting the grass ourselves and moving the misplaced pallet. The repair for fixing the main line of the irrigation system came to $379.00. The total cost came to $700.00 which included turf starter, grass seed and topsoil as well. I took my receipts to Marshall Stone today asking to be reimbursed for a portion of the expense by possibly having a credit in stone. The answer was an emphatic no. THEY WERE NOT RESPONSIBLE FOR ANY DELIVERY PAST THE DRIVEWAY. There was no qualifier stating who was responsible for delivery past the driveway. What does "we will deliver it to wherever you want" mean? The delivery fellow was very upset he had done so much damage. We had not signed the release to allow him to deliver anywhere. But we signed it after the fact knowing lawyers would have to be involved and the driver might be held accountable for the damage if we didn't. Our mistake was to sign the waver after the fact, to trust there would be good will to allow for all the damage which we could not have estimated at that point. No I would never recommend Marshall Stone. I moved to North Carolina one year ago and have been delight with the emphasis on customer satisfaction This is the first time in my experience a merchant in North Carolina has not allowed satisfaction to be foremost. Avoid dealing with Marshall Stone. In my opinion they lack the qualities of fairness or good judgement.