Living Waterscapes is a business built on quality and service. We pride ourselves on being the most skilled and knowledgeable ecosystem water feature builders in the Triad. In business since 1999, we have brought the peace and enjoyment of water gardens to hundreds of homes in the Triad.
Business highlights
26 years of trusted experience
Services we offer
Experience the Living Waterscapes lifestyle with one of our custom water features designed specifically for you. Whether you choose an ecosystem pond, decorative fountainscape, or no-maintenance Infinity Waterfall – you’ll be thrilled with the sight and sound that water brings to your landscape.
We were told we could return products if they did not work or were not the right fit, but when we tried to return 10' of hose for 15' of hose, we were told they could not accept a return - and charged us additional amount. We purchased almost $400 worth of products from them and they could not swap out 10' of hose for 15' , The man behind counter rolled his eyes when we stated we had the wrong length of pipe. Very stingy and not customer friendly; go somewhere else where they accept returns or swaps and respect their customers - like Lowes. Will not shop here again....
Description of Work: needed parts to complete a koi pond we were working on
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$400
Response from Living Waterscapes
[Member Name Removed], We sincerely apologize for your inconvenience. We strive to provide wonderful customer service and knowledge of product second to none in the industry. Home improvement superstores would never know what to sell you or how the products worked, but they will unfortunately happily take your money without providing you proper guidance and advice for your water feature. The reason we do not accept returns on these types of items is that it's custom cut to length. We cannot put the 10 ft. back on the roll and re-use it. No retailers, including Lowe's and Home Depot, allow returns of custom cut products which is found on their return/exchange policies (for example: custom cut wire, tubing, carpet, lumber or mixed paint). We will make sure we have proper signage viewable next time to explain this policy. We always want a satisfied customer and would never want something so small in the case of a $10 difference to be a problem. Please return the item and we will exchange it for a custom cut 15' length. Please accept our apologies as obviously the issue was not handled satisfactorily by staff. Upon your visit, please ask to speak with Tony, our store manager, who can further assist you with your return.
ELLEN R.
06/2007
5.0
landscaping
+ -1 more
Joe is wonderful. He is very ethical, enthusiastic and knowledgeable. He helped design the pond with waterfalls and aquatic plant. He came right when he said he was going to and the pond is beautiful. I would highly recommend him as the quality of the work speaks for itself. He put the fish in there and did all of the work to it. He was easy to get a hold of and talked to us about the entire process, he was very involved.
Description of Work: Living Waterscapes constructed a 1500 gallon fish pond in our yard and they also maintain it.
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Service Categories
Landscaping,
Greenhouses/Nurseries
FAQ
Living Waterscapes is currently rated 3.5 overall out of 5.
Sunday: 10:00 AM - 6:00 PM
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Living Waterscapes accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Living Waterscapes offers free project estimates.
Yes, Living Waterscapes offers eco-friendly accreditations.
No, Living Waterscapes does not offer a senior discount.
No, Living Waterscapes does not offer emergency services.
Yes, Living Waterscapes offers warranties.
Living Waterscapes offers the following services: Experience the Living Waterscapes lifestyle with one of our custom water features designed specifically for you. Whether you choose an ecosystem pond, decorative fountainscape, or no-maintenance Infinity Waterfall – you’ll be thrilled with the sight and sound that water brings to your landscape.