HAYWOOD APPLIANCE

Purchased dishwasher earlier in month. Installers delivered and installed at exact time quoted. Brandon and Todd did a great job, very careful, cleaned up, tested operation and tested for leaks and made sure we were happy with their work and the understanding of the dishwasher. We have used Haywood Appliance in Clyde since we built the house over 22 years ago.

Had to come back after installation of gasket to correct the fact that when they first replaced the gasket, it was not installed correctly.

Excellent customer service! The products were delivered and hooked up within 5 days.

I waited three weeks for my appliances and when they arrived, they were the wrong color. The salesperson and the manager refused to take responsibility for the error. They went as far as to say it was possibly my error. A strange theory as I have no access to their ordering system. I don't mind if someone makes a mistake. I mind terribly when that person won't own up to it. This was a huge waste of my time and they treated me like a pebble in their shoe. There were clearly more important customers. They could have easily saved this sale and rectified the situation but they chose not to. If you decide to shop there anyway, do not order from Steve Rittenhouse. (Asheville store)

They haven't been delivered yet but it was a good experience.

They have been very cooperative and easy to work with. They always answer the phone and work very hard to solve my problems. I would recommend them to anyone.

They had a range of choices from $499 to $999. I chose one in the middle. They were fine. The problem was that I was in a time crunch and I could have gotten a cheaper price from someone else but it would have been a week later. The timeliness was more important that the price to me. I've only had it for 2 days. It is a Bosch so it should be fine. They had to call me back for a delivery time. They did exactly what they said they would do.

If you need an appliance, or if you need to service an appliance, skip the big box stores and go directly to this company. They come on to time; providing professional and knowledgeable technicians. In our case they worked with us to get a replacement for a new washing machine with a malfunction that could not be repaired It's rare to find a company more deserving of your business.

When we decided to replace our countertops in 2012, it seemed like the appropriate time to replace the cooktop. I had a 6 burner JennAir electric unit, which had never had a problem in 18 years. Since I wanted to switch to gas, the only unit which would fit my cabinet configuration was another JennAir. Unfortunately, Ballard's, who had provided all of my appliances, had closed when the owner retired. Haywood Appliance had opened a location in south Asheville to pick up Rex Ballard's high end clients. Unfortunately, there is no comparison. The salesman who sold me the unit emphasized that one of their better selling features was their 10-year major components warrantee, although he also emphasized that very little could go wrong other than an igniter failing. I was very surprised, then, that 2 of the burners in the same unit stopped working while I was cooking for a large party. When I called Haywood's service department, I was told the service call would be $100. I pointed out that I had a 10-year warrantee and then was told that only covered major components (whatever that means to them!) The only positive aspect was that they did reconfirm the appointment and the repairman was on time. He jiggled a few things around, was here about 20 minutes, and told me the charge would be $175 - $100 for the service call and $75 for the labor! With an 18 year old house, I will be replacing a number of high end appliances over the next few years. NONE of them will come from Haywood Appliance. Fool me once, shame on you. Fool me twice, shame on me!

While taking over a week to get a two hour appointment window, I called ten minutes prior to the end of that and quot;appointment windowand quot; to find out the service man was over 45 minutes away! This is a rental and I had to pay someone to be there waiting for them! They didn't have the courtesy to call and say they were running behind! By this time it was and quot;after hoursand quot; so rescheduling was impossible. I called another local repair place - they came the next day (and called when they were 5 minutes late from the beginning of the window) - they were 1 hr and 45 minutes ahead of their deadline! Fixed it in less than 1/2 hour! Never pick the company on the top of the list. I had used them previously for another repair and had to wait also but didn't have to pay someone to be there and while they did the job, had to wait almost two weeks for an appointment.

I had called them to help me with a washer and dryer that was a bad fit in a hallway alcove in a house I recently moved into. I wanted them to give me advice on how to better adjust the fit with the possibility of even buying smaller appliances from them that would fit better. They refused to come to my aid.

They are professional and very personable. They respond when I need service. I ordered a whole kitchen of appliances. they offer better brands. They stayed in contact with me during the whole process.

Since my original post re: this company, I learned from a different appliance sales showroom where we'd asked for a competitive quote, that the Haywood Appliance rep didn't even quote the items I had selected - subbing others that he was trying to sell, and in fact omitted major items that I had picked out. His quote wasn't complete, thorough, and didn't represent accurately the items I specifically had picked out. I won't do business with this company if that's what they do. The rep at the store who discovered this said it isn't the first time she'd seen that happen with Haywood Appliance. I never discovered it myself because the name brands were omitted from the quote - only the model numbers were included, which the other rep recognized as not the brands I wanted.

I selected Haywood Appliance because of their wide selection: of all the appliance dealers in the area, they were the only ones who carried everything I wanted, and the overall price quoted was significantly lower than anywhere else. Prices for each individual appliance were at least as low, when not lower, than any other supplier. When the appliances arrived, they were exactly as ordered. That's the good part. ( I should also add, given my complaints below, that the delivery truck showed up on the day and at the time specified, in spite of bad roads and winter weather that week. ) However, the overall service was not quite as good as I had been led to expect. The sales person told me they would have everything in two weeks. Two weeks came and went. I didn't hear from Haywood Appliance. At the end of the third week, I finally called them. It seems everything had been sitting in their warehouse for over a week, except the range hood. The reason they gave for waiting was that they didn't want to have to make a second delivery. When I pointed out that they were already overdue by a week, AND that they were not communicating, they agreed that they could deliver the appliances without the hood. BUT - no they couldn't deliver right away. There would still be an additional four day wait because they were and quot;jammed upand quot; and didn't have enough trucks. Net net: Having promised delivery within two weeks of my order, it was almost a month before my appliances were delivered. That was on January 28. I am STILL (March 12) waiting for the range hood to arrive. After an additional ten days, I called to ask about the range hood. My call was not returned. I went to the store in person. With me standing there, they finally began calling around and attempting to locate the hood. They were unsuccessful, but promised to call later in the day, as soon as they found it. They didn't call. I called them the next morning. Yes they had found the hood. It was defective and had been sent back to the factory. The new hood should be arriving any day now. They would call me. A week later they had not called. I called them. They would look and call me back. I actually did get a call back this time, telling me that the hood was en route and would arrive at their distributor's warehouse on the Wednesday, and should arrive in Clyde no later than Friday - March 7. They would call me when it arrived. As of today (March 12), they had not called. I just called them . There was nobody available to even take the call. I do not have high hopes that they will call back and I still do not have a range hood. Things happen. The hood was a special order. However, the compete absence of communication is absolutely infuriating. I keep getting the impression of ostriches hiding their heads in the sand and hoping that the problem will go away by magic. It won't -- and neither will I - until they fix it. This is neither professional nor responsive. Nice people, but they need to get their act together.

Best prices around and helpful staff. Installation and deliver services were excellent as well.

I contacted Haywood Appliance via their and quot;contact us to schedule a repairand quot; section of their website to arrange for scheduling for service of a viking dishwasher. I received an email back stating: You can call the Service Department at 828-627-0001 and ask for Whitney. Since it is a 05, I am not certain I would put too much money into it. It was probably a DFUD model make by Asko. I would opt for a Bosch, Miele, or the new Vikings appear to be very well made. We are a new appliance dealer for all of the above, if you want to go that route - or feel free to call service at the number above. Thanks! So, the first response is: and quot;Oh just buy a new one.and quot; I contacted Whitney in their service department, and she asked me where the dishwasher was purchased. I told her that I believed that the previous owners of the house bought it through Parnell Williams. She then told me that Haywood would not be able to service the dishwasher. When I asked why, she told me that they were too backed up. (Then why was where the appliance was purchased relevant?) She told me that they were backed up to December so she could not even schedule an appointment. I said and quot;okand quot; and hung up. Haywood is supposed to be the only authorized Viking repair dealer in the Asheville area (as opposed to dealers who can and quot;selland quot; the productand quot; )and it is clear that all they want to do is sell new product. In fact, a month ago, I went into the Hendersonville Rd. sales department to see if they could order and replace the cover of a viking refrigerator. I knew that these and quot;skinsand quot; were available because I had called Viking a few months before. I thought I could give the local dealer the business of the sale and service. Four 50 year oldish men sat in a row of desks in the empty sales center and not one bothered to get out of their seats when I came in. I told the man sitting closest to the door what I wanted to do and he told me that I would need to call their parts and service department Without getting out of his chair, he handed me a card with the number. Since there was absolutely no one in the store, I was surprised that he did not bother to offer to call the parts/service department of his company on my behalf . (Given that he never bothered to raise his rear off of his chair, I know that I shouldn't have been surprised at the brush-off I received.) When I called the parts/service department, I spoke to Whitney who told me that was the one area of service that they did not perform and that I should contact an auto body shop to see whether they could assist me in installing the new and quot;skin.and quot; In short, Haywood Appliance is all about the sale. It is not about providing service, even though they were entrusted by Viking to be the authorized repair center in this area. If this is indeed a family owned business, the family should be ashamed at how their employees represent their company. As a follow-up to my original review which I submitted yesterday (11/12), I would note that we had a 45 minute phone call with the President of Sales for Viking and two other Viking representatives in MIssissippi. They apologized for the poor treatment I received on Viking's behalf and told me that my experience was not up to Viking standards. They are arranging for a service provider from Atlanta to come to the house tomorrow (two days after my interaction with Haywood) to fix the dishwasher and make arrangements for installation of the new and quot;skinand quot; on the refrigerator. So, this negative review is all about Haywood Appliance and not about the quality of Viking. Viking, itself, is living up to its reputation as being one of the premier appliance manufacturers in the United States. It is March 2014 and I see Haywood has provided a response to my review in January. Anyone who reads the content of Haywood's original email to me would see that its contents clearly imply that I should buy a new dishwasher. That Haywood does not even offer an apology for the way it handled this matter is further evidence that it does not put the customer first when issues arise. It doesn't explain why knee surgeries of its sales staff prevent them from reaching over 1 foot and making a call to the parts department for me instead of telling me to call them when I got home. In any event, Viking Distributing East (formerly Hadco) provided wonderful service for our Viking appliances, and the service call was very reasonable given that the technician came from Charlotte. That company is located in Suwanee Georgia (770) 932-7282 and it services all high end appliances.

These guys are the greatest! I bought my washer and dryer from them via phone order, as I was moving to Asheville from Denver, and arranged for delivery on 10/23/2013. They showed up right on time. The first thing they asked me was did I really intend on buying such a tiny washer, when I had purchased a full-size dryer. I had made a mistake when I ordered. I did not want a mini-washer at all. I went to Haywood Appliance, and I explained what went wrong, and the staff helped me pick a much more appropriate washer. Back we went, they brought the the washer up, and it wouldn't fit the door into the washroom. After measuring the dryer still in the truck we found out that wouldn't fit either! I went back to Haywood again, and apologized for the trouble I was causing, and told them neither item would fit. Now, if at this point, this had happened in Denver, I would have gotten a very cold reception. Instead the salesmen all started working on a solution for me, looking up specs on units and checking floor models with tape measures. They found two that worked, and we got it all taken care of. I worked primarily with Cameron, but each and every person there went out of their way to assist me. What a wonderful and much appreciated surprise!

I called and requested service on Wednesday, October 9. The service person came as promised on Monday, October 14, as promised early and during the two-hour window they provided. I did tell them the model number of the unit which I felt might have prepared them to bring the correct belt for the washer. The service man did have to go back to the office to get the correct part. However, he wasted no time in diagnosing and completing the repairs. I had hoped that the trip and diagnostic charge would cover the repair as well. However, there was an additonal charge for the repair itself. I'll chalk that up to my own misunderstanding.Nice job! I got what I paid for and the washer is working...Beats going to the laudromat! I would use Haywood Appliance Service again!

Salesperson Lane was informative and patient. Receiving the order took longer than I expected. I then requested a certain delivery crew and scheduled accordingly. Travis and Jacob were fantastic----careful, efficient, patient, and thorough. They were organized and thoughtful in the order they did things and in demonstrating how each product worked. They were able to remove the old appliances and install the new with NO damage to flooring. Service with this company is much more personal than dealing with a box store, and this will match any price you find elsewhere, actually doing some of the pricing research for you. It was a positive experience overall.

I live in PA and have rental property in Asheville that needed a new refrigerator. I called Haywood Appliance based on Angie's list reviews and told them I needed a new refrigerator. Everything was handled over the phone. I never saw the refrigerator, but my tenant is thanking me for it, so it must be nice. Highly recommend them. Since I purchased over the phone, they could have really jacked the price up and sold me junk, but they did not.

. From our first store visit to the final installation everyone at Haywood Appliance was absolutely honest, competent and professional. Exceptional assistance in helping us select which brands to choose for each product. The installation people were outstanding and, obviously, were well trained, experienced andtotally familiar with all aspects of the installation process.

I didn't go at all, they will not repair Appliances they do not sell due to the fact they are backed up.

My Speed Queen clothes washer was not completing the rinse cycle. They came when they said they would. The repairman, Danny, recommended a replacement of the main control unit - a $500 part. Due to the price, we decided to try replacing the door switch as a first step. That did not fix the problem. I felt that $110/hour labor cost was too high, so I had a different appliance repair service evaluate the unit. They said this unit was known to have problems with the water pump. He tested the pump; found that it was drawing too many amps; replaced it and it has worked fine since.

It is a local company. I will use them again in the future.

The sales staff was very friendly and helpful. Provided a lot of information that was useful in making a decision. After I placed my order and paid, I change my mind about 10 days later. They were happy to accommodate me by cancelling my order and making a new one with no questions asked. The delivery came when scheduled and installed in no time. The delivery people were very courteous and friendly.