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Appalachian Chimney Service LLC

Chimney Repair, Chimney Caps, Fireplaces,

About us

Appalachian Chimney Service is an organization that offers complete chimney and hearth solutions to all of Western North Carolina.

Services we offer

Chimney Cleaning, Inspections, Relining, Custom Caps and Rainpans, Waterproofing, Masonry Repair, Hearth Product Sales-wood,gas,pellet, hearth tools. Installation of Wood, Gas, Pellet Hearth Products. Project Planning


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.417 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
0%
3
6%
2
6%
1
12%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.3
responsiveness
4.2
punctuality
4.2
Showing 1-17 of 17 reviews

Ed E.
05/2019
1.0
chimney repair
  + -1 more
RIP OFF ALERT. GAVE A DEPOSIT, NO SHOW FOR WORK, SAID THE REFUND WAS IN THE MAIL 3 TIMES. NOT A REPUTABLE COMPANY
Description of Work: CHIMNEY REPAIR

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Thomas S.
02/2017
5.0
chimney caps, pressure washing
  + 0 more
very well. This was a positive experience
Description of Work: rehabilitated weather cap on top of chimney

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Barbie B.
01/2017
5.0
chimney repair
  + -1 more
They did very good job and cleaned up well after themselves. I give them A's across the board.
Description of Work: They came out and did a chimney repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Mary O.
07/2016
5.0
chimney repair
  + -1 more
unknown
Description of Work: Replaced panels in fireplace, sealed top of firebox, and cleaned chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$875

Stacey H.
10/2015
5.0
chimney repair
  + -1 more
unknown
Description of Work: Jason, the owner, was a pleasure to work with. He provided quality work, and the price was very reasonable. I would definitely recommend him for any chimney needs.
Rating CategoryRating out of 5
Yes, I recommend this pro

Debra B.
06/2015
2.0
chimney repair
  + -1 more
unknown
Description of Work: I hired them to fix and repair mortar on the outside of my chimney, repair of the top of the chimney and the pipe leading out of the chimney because the chimney has been leaking into the firebox, replace stove pipe from the back of my woodstove up into the chimney pipe, and clean my flu pipe and woodstove. The first day they repaired the mortar and the top of the chimney to make it waterproof. That went fine. They tried to repair the stove pipe leading from the back of the woodstove into the chimney but had brought the wrong pipe. He suggested rigging it up in such a way that I had would have concrete blocks underneath the front of my woodstove instead of putting it back into the firebox the way that it was. I responded that that was not acceptable. Then while they were removing the wood stove from the hearth box they broke several tiles. We made arrangements for for them to come back as soon as they could order the correct pipe. It was a month before the part came in. On the return trip they installed the stove pipe and then put new gaskets around the doors and the top of the stove. To repair the tile that they had broken on the previous trip they used gray mortar and did a very sloppy job. When I asked why they didn't use white which was the existing color they said all they had was grey . Then they left. Later I tried to light a fire and discovered the doors to the woodstove would not close all the way because the gasket they put in was too large and the doors would not shut tightly. (they used red gasket caulking what stuck out like a sore thumb) By by this time I already had a fire going and my living room begin to fill up with smoke. I called them and made arrangements for them to come out and find out why the woodstove was putting smoke in my house. They came back out took a look and discovered that there was an inch and a half gap between the woodstove flange and the pipe that he had put in. He said he would have to come out another time and he would put gasket around it so that it wouldn't leak anymore. At that point I told him I was not happy because the woodstove doors will not close tightly because the gasket he had put in around the doors was too large he said for me to order the correct gasket from Vermont castings and then when it came in he would come out and fix the pipe and replace the gasket and he would pay for the gasket. When the parts came in I called to let him know and he said he would have to call me back to set up a time. He never called back so a few days later I called him again. He said he was driving at the time and he would call me as soon as he got back to his shop. I have never heard from him again. Since he made so many mistakes and did such a sloppy job I have concerns that he would not be able to fix it correctly and I would continue to have safety issues with my woodstove. I've been very disappointed and frustrated. I thought Angie's list would be a good way to get reputable service people to repair my woodstove and obviously that did not happen.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$1,300

JOE R.
05/2015
5.0
chimney repair
  + -1 more
I heard about them through a networking group. Somebody invited me out to lunch. I went with them and they were there. Everything was great.
Description of Work: I have used Appalachian Chimney Service. He did a bunch of work under the chimney. He did a relining in the chimney, a repair around the roof line, painted the stove up to for me downstairs, and did a repair on the inside pipe. It was several things to get it operational.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Carol F.
04/2015
5.0
chimney caps, chimney repair, masonry
  + 1 more
unknown
Description of Work: built new concrete crown for chimney, pointed up all mortar on chimney, re caulked flashing, applied waterproof sealant to all surfaces.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$775

Response from Appalachian Chimney Service LLC
Thank you for your review of my company. It was a pleasure to be your chimney and hearth company.

Jeffrey T.
03/2015
3.0
chimney caps, chimney repair, chimney sweep, fireplaces
  + 2 more
My experience with Appalachian Chimney Service was a mixed bag. I initially contacted him in mid November and made an appointment with him for an afternoon about two weeks following. He was a no show. I contacted him the following week and he was very apologetic and we made another appointment for a few days following. He arrived as promised, inspected two fireplace chimneys and cleaned a wood stove flue. He did a good job with the cleaning. We discussed problems I was having with down drafts in my chimneys and he suggested that we install high wind chimney caps and provided a price for installing them a few days later. After a few days I contacted him again and asked that he go ahead and order a high wind cap for the wood stove flue. He said it would take about ten days. I haven't heard from him since and that was about four months ago. He was very difficult to reach. He rarely took phone calls, his voice mail box was always full and he didn't respond to emails. The only way I could reliably reach him was via text message. Applachian Chimney Service probably does good work but their responsiveness and professionalism leave much to be desired.
Description of Work: Inspected two fireplace chimneys and cleaned flue for wood stove, discussed down draft problems.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$160

Chelly S.
02/2015
1.0
chimney repair
  + -1 more
unknown
Description of Work: This vendor did not reply to a November 2014 Angie's list inquiry form until a few days ago. I hired Top Hat Chimney Sweep instead and they did a fabulous, prompt, efficient, and reasonably priced job. I would recommend Top Hat to anyone. This vendor...who knows? What good does it do to make an inquiry through an Angie's list vendor portal when the vendor doesn't bother to even acknowledge the inquiry for months? This undermines the integrity if the while system.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Kathleen H.
07/2014
5.0
chimney caps, chimney repair, chimney sweep, fireplaces
  + 2 more
We originally wanted the cap painted due to peeling paint. Jason noticed upon inspection the cap had never been properly prepped for paint and that was the reason for peeling paint. He removed the shroud, took it to his shop, scraped, cleaned, prepped, and painted with special chimney paint. One week later he returned and replaced the shroud with stainless steel hardware to eliminate rust problems over time. Cost was $175 total. Jason is knowledgeable about chimneys and materials used in and on them. While here he noticed my sealed combustion gas fireplace was "sooting" due to black residue on the glass. Since this is not normal, I will bring him back to clean and adjust my insert. Jason and his crew are professional and hard working.
Description of Work: Removed peeling chimney cap, scraped, prepped, and painted off site. Replaced one week later.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Appalachian Chimney Service LLC
Thank you for your review of my company. It was a pleasure to serve you. We look forward to exceeding your expectations in the future!

Rebecca H.
06/2014
5.0
chimney repair, pressure washing
  + 0 more
The whole experience went well. The morning they were suppose to come out they called to let us know that they were on the way. When they arrived they listened to the problem that we described. They then proceeded to check out the chimney from inside the house and the outside. They then asked if we would like for them to do a level two inspection to get a better idea of what the chimney looked like from the inside. The equipment they brought out was a camera that could capture the inside of the chimney. The camera revealed that our chimney was not in very good shape. The biggest problem was that it was out of code because it had not been lined when it was put in and the bricks were cracked, with holes in places. They recommend that we have the chimney lined. They gave us a great deal to have everything done at one time but we were not able to do it financially at that time so we opted for the crown coat and the sealer. We've waited to do this review until we've had a few heavy rains and we have no leaks thanks to Appalachian Chimney Service! Thanks so much for your great work!
Description of Work: They performed a level two inspection on our chimney which uncovered some problems. Our initial concern was that our chimney was leaking when there was a heavy rain. So to fix our initial problem they applied a crown coat, pressure washed the exterior of the chimney, and applied a sealer to make it waterproofed. The other problem found was that our chimney on one side was not lined so an estimate was given so the job could be done at a later time in the season.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Appalachian Chimney Service LLC
Thank you so much for your review. It was a pleasure to meet with you and discuss your chimney and options to maintain it. If there is anything else we can do for you please give us a call.

Judy F.
06/2014
5.0
chimney caps, chimney repair, fireplaces, masonry, pressure washing
  + 3 more
Work went very good. They pressure washed chimney first. Once Jason started on the chimney repair there was more mortar issues. They then removed and re-mortared the entire chimney above roof instead of just bypassing these other issues. Install of the stove insert went very fast with no problems. Stove looks great in the house. He took time to go over the operation of the stove and provided some helpful hints also. The chimney had leaked for some time and chimney had some white effervescent on the lower part of chimney. They pressure washed and scrubbed twice. The second time when he came back to seal chimney after letting it dry for a week. The dampness has already been greatly reduced but I know chimney is still drying. Very satisfied with the work and price.
Description of Work: Jason repaired the chimney mortar that was cracked and coming out. Cap was broken in several places. Put a full cover with spark screen. Pressure washed and sealed the chimney. We also purchased a wood burning fireplace insert stove that sits on hearth. They installed stainless steel liner and stove. Jason repaired chimney for half price with purchase of stove. They were cheaper than other quotes even without the discount. They were very professional and on time. I wouldn't think twice about using this company as I put them on speed dial. Good job Jason.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lorraine G.
06/2014
5.0
chimney repair
  + -1 more
Jason was able to come look at the challenge in short order to let me know if moving the fireplace would be a reasonable option. He was knowledgable and we agreed on a course of action and a price. He followed through just as we planned and completed the job on time and on budget.
Description of Work: Relocated existing fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Response from Appalachian Chimney Service LLC
[member name removed], Thank you very much for choosing my company for your chimney needs. It was my pleasure to serve you! Sweeps Luck< Jason Wixson Appalachian Chimney Service LLC

Ginger P T.
12/2013
5.0
chimney repair, fireplaces
  + 0 more
Came out in Oct, at the recommendation of a contractor, due to what appeared to be smoke stains on the ceiling by the fireplace. They determined and showed me where there was a crack in the tiles where the wood stove was connected and leading out to the roof. Had to have the tiles removed and replaced with stainless steel pipe. Was involved and time consuming and had to make a second trip out to complete. They explained everything in detail and unfortunately complete tear out and replacement was necessary. They tried to keep the place neat despite the tearing out of part of a wall. Of course some other issues were discovered but they were able to fix them too. We had them come back a month later and point up the masonry on the fireplace. Seems to be working fine now.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Lin O.
05/2013
5.0
chimney caps, chimney repair, chimney sweep, fireplaces
  + 2 more
Jason did a great job explaining what needed to be done, offering repair options, updating us on his progress, addressing unforeseen problems (roof rot), and completing repairs in a timely fashion. We were grateful Jason is so versatile and qualified to deal with related issues, such as the roof rot, so I didn't need to hire a carpenter to replace rotted timbers. We were grateful for the option of applying masonry over the damaged brick above the roofline. This was an economical solution for us since the chimney is not easily visible, and can be painted to match the trim color of our brick home. Jason and his assistant, Sebastian, worked well together. They did unexpected extras as a courtesy such as trimming interfering tree branches, and uncloggiong an adjacent rain gutter. They worked very efficiently and cleaned up all the mess. We are very pleased with their work.
Description of Work: Repaired leakage problem that had caused severe spalling of the brick chimney, and rotting of surrounding roof lumber.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Maggie S.
12/2012
5.0
chimney caps, chimney repair, chimney sweep, fireplaces
  + 2 more
Jason is great! Went thropugh everything step by step. Showed us photos as he proceeded since there were areas we could not access. Very reasonably priced. Excellent communication. Competent and personable.
Description of Work: Clean fireplace. Install fireplace cap. Waterproof. Repair MSRR walls of fireplace. Install rubber 3rd coating across top of chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Appalachian Chimney Service LLC
Thank you [member name removed] for choosing my company. It was a pleasure to meet you and hope we exceeded your expectation!

    Contact information

    53 Earleys Dr, Clyde, NC 28721

    appalachianchimneyservice.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Chimney Repair,
    Chimney Caps,
    Fireplaces,
    Chimney Sweep,
    Pressure Washing,
    Masonry,
    Air Duct Cleaning

    FAQ

    Appalachian Chimney Service LLC is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Appalachian Chimney Service LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Appalachian Chimney Service LLC does not offer free project estimates.
    No, Appalachian Chimney Service LLC does not offer eco-friendly accreditations.
    No, Appalachian Chimney Service LLC does not offer a senior discount.
    No, Appalachian Chimney Service LLC does not offer emergency services.
    No, Appalachian Chimney Service LLC does not offer warranties.
    Appalachian Chimney Service LLC offers the following services: Chimney Cleaning, Inspections, Relining, Custom Caps and Rainpans, Waterproofing, Masonry Repair, Hearth Product Sales-wood,gas,pellet, hearth tools. Installation of Wood, Gas, Pellet Hearth Products. Project Planning

    Contact information

    53 Earleys Dr, Clyde, NC 28721

    appalachianchimneyservice.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed