It was horrible. It was a nightmare. We met with Bobby in February at 6 in the morning which was convenient for us. Bobby kept going in to negative things with his other clients while we were trying to do the consultation. We discussed that we were not comfortable with Bobby discussing other people's projects. We met with him a number of other times. In the process, he recommended lazy susans in the corners. I kept telling him that I did not want them. He kept insisting that every woman wants these. When he came to do the measurements, he decided that a pull out spice rack would be a good idea. I told him that I did not want that and it would fit in the area that he wanted to put it in. We ended up deciding on a plan that did not include the additional features. We came home in March and the kitchen cabinets were installed including $6000 worth of additional items that we did not want. There were also large gaps between the cabinets because Bobby measured incorrectly. Poindexter now says that they are not responsible for the issues. The cabinets are now sitting in our garage. We addressed this with the contractor. He said that when he was given the check, he was told that we agreed on that plan when we did not.
Description of Work: They did a kitchen design for a remodel. They were ordering craft made cabinets.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$12,000
Kaye T.
02/2013
5.0
home & garage organization
+ -1 more
Definitely ask for a mock up picture of your selection. I'm sure the other associates are great, but Beth was a big plus.
Description of Work: I was referred to Poindexter's to select cabinets for my kitchen remodeling project. Beth was the associate that helped me and was great. Although I had to wait on the order, due to the holiday schedule, she was helpful and honest in selecting the best cabinets for my price range. She advised me of the manufacture specials and made some realist recommendations. She emailed me a colored outline of what I had selected based on the measurements from my contractors. It was good to have the ability of viewing the layout.
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Service Categories
Kitchen and Bath Remodeling,
Home and Garage Organization,
Furniture - Sales
FAQ
POINDEXTER LUMBER CO is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
POINDEXTER LUMBER CO accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, POINDEXTER LUMBER CO does not offer free project estimates.
No, POINDEXTER LUMBER CO does not offer eco-friendly accreditations.
No, POINDEXTER LUMBER CO does not offer a senior discount.
No, POINDEXTER LUMBER CO does not offer emergency services.
No, POINDEXTER LUMBER CO does not offer warranties.
POINDEXTER LUMBER CO offers the following services: Building Materials