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Thornton's Plumbing Inc

Plumbing, Septic Systems

About us

Thornton’s Plumbing Inc. was founded by Andy & Tracey Thornton in 1999 with the goal of becoming the premier provider of plumbing services in Eastern North Carolina. Whether it is a new home or office, a septic system, or a leaky faucet, we strive to exceed our customer’s expectations. We love plumbing. We have a passion for our service and are committed to excellence. Our service team has been in business since 1999. We carry out all work to the highest standards of workmanship at consistent and reasonable prices regardless of the day, night or after hours work involved.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Limited Commercial Plumbing, Septic Tanks & Footings

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.816 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
6%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.7
punctuality
4.9
Showing 1-16 of 16 reviews

David P.
06/2017
5.0
plumbing
  + -1 more
Arrived on time. Assessed the situation. Told us the would have to come back with correct parts and gave us 2 quotes for different ways to fix the problem. We chose the option we wanted. They came back with parts and performed the service to our satisfaction. Second time we've used this company, great both times.
Description of Work: Fixed a disposal leak
Rating CategoryRating out of 5
Yes, I recommend this pro

Starr W.
10/2016
5.0
plumbing
  + -1 more
Great job!!
Description of Work: Replaced toliet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vanessa E.
09/2016
1.0
plumbing
  + -1 more
VERY UNPROFESSIONAL
Description of Work: Called @8:02 am about a leak from kitchen faucet was told that someone would get back to us. Had to call back again about 9:40 am said someone would be getting back to us again, meanwhile leak getting worse now its under sink. We had to call back third time about 12:50 pm and was told that the next availability would be OCTOBER 14.....Really are you kidding me.

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Veronica S.
09/2016
1.0
plumbing
  + -1 more
no response
Description of Work: water heater repair
Rating CategoryRating out of 5

Carol B.
08/2016
5.0
plumbing
  + -1 more
Great. Two workers arrived on time, slipped off their shoes on the porch, and got right to work. They charge by the hour, and when they finished in just over 30 minutes, I asked them to check a leaking drain on the laundry sink. They did, and fixed that too, and completed both jobs in just over 45 minutes.
Description of Work: Replace garbage disposal with one I had purchased that was identical to existing disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

David P.
06/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Excellent company. Plumber (Troy) fast, knowledgeable, and thorough. Company scheduled in a timely manner, and the dispatcher was personable. Great experience
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy S.
05/2016
5.0
plumbing
  + -1 more
The shower unit came assembled but was a 4 piece unit. Three guys showed up to install. Two guys placed the shower base and walls and the other guy did the actual plumbing work. The caulk work sealing the main seam of the unit is a bit messy but I can fix that myself. They were here two hours and left a clean area. I would hire these guys again.
Description of Work: Installed a shower stall where a bathtub was.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Christie S.
04/2016
5.0
plumbing
  + -1 more
The engineers were thoughtful and generous in explaining the problem and septic lines issues specific to my home. They assessed the problem then came back to fix the issue permanently. I highly recommend this company due to their professionalism and communication excellence!
Description of Work: Stopped a wax ring leak and replaced toilet ball and valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

deborah E.
04/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Repaired shower faucet leak. Very professional, courteous and reasonable. Would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Debi R.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed a valve that broke. I would use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Galina F.
11/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Leah J.
10/2015
5.0
plumbing
  + -1 more
They are great . I use them all the time
Description of Work: They reset a toilet in one of my rental properties.
Rating CategoryRating out of 5
Yes, I recommend this pro
$95

Response from Thornton's Plumbing Inc
Thank you, Mrs. [Member name removed]. It is a pleasure to continue to serve dedicated customers!

Suzanne L.
10/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Leah J.
06/2015
5.0
plumbing
  + -1 more
Plumber was sent out even on short notice. Arrived when promised. Diagnosed and repaired leak quickly and promptly. Very professional. Would use again.
Description of Work: Check and repair leak in rental property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Suzanne L.
04/2012
4.0
plumbing
  + -1 more
They were recommended to me by a friend. I think their price was fair for what they did. I would use them again if needed.
Description of Work: I used Thornton's Plumbing for plumbing work in the bathroom. I put a new bathroom, so they put some pipes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,200

STEVE K.
06/2006
5.0
plumbing
  + -1 more
THEY WERE NICE ENOUGH TO RECOMMEND AN ELECTRICIAN TO DO ANOTHER JOB AT THE HOUSE. I REALLY CAN'T COMPLAIN TOO MUCH ABOUT THE JOB THEY DID, BUT I DID HAVE TO REMIND THEM A FEW TIMES ABOUT WHERE I WANTED THE HEATER AT.
Description of Work: THE COMPANY INSTALLED A NEW HOT WATER HEATER IN THE HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

    Contact information

    3160 Vinson Rd Ste A, Clayton, NC 27527

    www.thorntonsplumbinginc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Septic Systems

    FAQ

    Thornton's Plumbing Inc is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Thornton's Plumbing Inc accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, Thornton's Plumbing Inc does not offer free project estimates.
    No, Thornton's Plumbing Inc does not offer eco-friendly accreditations.
    No, Thornton's Plumbing Inc does not offer a senior discount.
    Yes, Thornton's Plumbing Inc offers emergency services.
    Yes, Thornton's Plumbing Inc offers warranties.
    Thornton's Plumbing Inc offers the following services: Residential & Limited Commercial Plumbing, Septic Tanks & Footings

    Contact information

    3160 Vinson Rd Ste A, Clayton, NC 27527

    www.thorntonsplumbinginc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed