Jones HVAC & Electrical Services

I spoke to the owner, Shane Jones, on the phone probably around mid day. He was already scheduled to be in my area the following day, but offered to make a separate trip out the same day when he realized that it was more convenient for me. He came out and examined my current unit, the inside of the house, getting the dimensions, checking the size of the return, etc. He then went under the house to check the size and condition of my current duct work. These are all things that anyone recommending a replacement system to you should do, but many of the others that I talked to did not. I found Mr Jones to be very personable and easy to talk with. I also got the impression that he was very knowledgeable and capable. In talking to him that day and the subsequent day, his demeanor was that of working with me to find a solution that would meet my needs rather than the high pressure pitch you get from some places. Another thing that I appreciated was that he quoted a reasonable price right out of the gate, rather than the thing you get from some of these guys where they artificially jack the price up by $2500 with the initial quote and then tell you that they will knock off $2000 just for you. The two products that he initially recommended for me were my two first choices up until the point where we found out that there might be an issue with the required setback from my property line. [The side of my house where the HVAC units are is VERY close to the property line, and either of those new units would sit quite a bit further out than the old one ). I would like to tell you that I would have been smart enough to figure that out before it was too late, but it never dawned on me until Mr Jones asked me about it. I also had several firms with good reputations out to look at this prior to him, two of them very high up in the Angie's List Ratings, and nobody else caught it. We decided to put the brakes on a bit at that point until we got passed that issue. He offered to help me in dealing with the city, but I wanted to look into it myself for a bit initially. It turned out that there was one brand of gas pack out there that has a cabinet which would fit in the space of my old one and avoid the property line problem. The next day I ended up getting a really good quote on that exact unit from a different HVAC firm (one of the few dealers in this area that specializes in that brand - good brand but I don't think it has traditionally been one of the big sellers around here). The timing, price, and some other factors unrelated to the sellers made this other offer one that I could not walk away from. Even though what I ended up with was not a brand that Mr Jones installs often, I would not have been reluctant to have him install it for me had I not lucked into this other deal. He had been so easy to work with and helpful to me that I hated to call and tell him that I accepted another offer, but I did. I explained a bit about what I had decided and why. This is the point, where some venders tell you all the reasons that you made a stupid decision, but Mr Jones was a perfect gentleman. He said he understood, thanked me for considering him, and wished me all the best. Though I did not end up using him in this case, based on this experience, I will not hesitate to call him or recommend him to others for their consideration in the future