Carolina Comfort Air Inc

They come twice a year. I believe its $185 a year. I got their name from my daughter. They're great. When they go under the house and see something that has nothing to do with heating and air they'll mention it to me.

Terrible Customer Service. My AC unit stopped blowing cold air overnight, so I contacted CC and the only appointment was between 2-5 PM. Since CC was the last company to service my AC unit, I elected to wait it out. At 5 PM no one had contacted me, so I called them and they said that I was next customer on the tech's list. Approximately 20 minutes later, I was contacted by another CC rep & told that the tech could not make it and that they would hand me off to another tech. It was too late to contact another AC service company, so I had no choice but to wait for the after hours tech. After 4 hours of waiting, I called them again around 9 PM & I was told that the tech had two more stops before he could make it to me. It was 9 PM and the tech was in currently in Cary. I made the appointment with the Clayton office & I could not see how the tech was going to make it to my house before midnight, so I cancelled the appointment & checked into a hotel. They were given a 7 hour window and still could not make it. Overscheduling at the customers expense. Thanks Carolina Comfort.

They?ve been good. They?re just doing the service every 6 months after they made the install of 2 units. Everything is too expensive from anybody or everybody. I can?t really say that their cost is more than anybody else. They came as scheduled.

Everything went fine until we got down to dollars. Their quote for the exact equipment and work done by another Trane certified comfort specialist dealer was $2,600 higher. Yes, a full 33% more than the competition. We discussed this; they do not price-match, and were not willing to budge on the price. So, I go the work done for $7,747 instead of $10,300.

Tech was professional and explained what he was doing as he was doing it. He also described the tests he was running on the repaied unit.

I use them every spring and fall for HVAC tune ups, and am always very satisfied with them.

My experience with Carolina Comfort Heating and Air was not good. The sales presentation and proposal were excellent. Then things started heading south. My system was installed on a Thursday. Friday morning when I got up it was short cycling; on for 5 seconds and off for 4 minutes. I called and two techs came out in the afternoon. Their diagnosis (incorrect) was a defective part that they would order on Monday. Wednesday I checked to see if the part was in and scheduled a service call. This technician was great. I told him the symptoms and he said didn't believe the part was defective, and suspected that the installers had wired it incorrectly. He fixed the wiring and checked over the rest of the installation. A few days later, Carolina Comfort Heating and Air sent out my salesperson to go through the installation and hopefully sell a service agreement. Needless to say, I passed on the service agreement. He also told me I would get a rebate from my power company for 300 and a tax credit of 300 dollars when I file for 2017. When he left, I looked up the details on the tax credit and it turns out that is only for systems with a higher efficiency than mine. I can't in good conscience recommend them.

We buy the yearly maintenance. They seem to be a good company. They did fine when they came out.

Show up on time and did a great job. Was thorough and even spent extra time since it was the first time the system was turned on for the year.

Rick serviced our system and spent considerable time going over the heat pump and giving us suggestions. Fixed the problem we are warm again! Very happy with the service.

It went well. The tech sent out this time seemed to have a much better knowledge of the heating system and was able to answer our questions. From the first call the reps were polite and helpful.

Technician arrived on time and completed a comprehensive check of both units. Cost of service was not as much of a bargain as initially expected since company could not replace water panel on humidifier during service visit. But I would and I will hire this company again.

All service technicians were on time. Highly professional and showed respect when entering my home and exiting. Very Pleased

Our first call was met with two different individuals who were only interested in selling us a maintenance plan (you HAVE to go through marketing to set up an appointment). The scheduler also was intent on selling us a plan. We were supposed to have someone out on Monday, Oct. 10. No one came - no one called until Wednesday afternoon. The person explained that because of the hurricane, their entire system was down and this was their first day back and could they reschedule? No apology was given. We rescheduled for Friday, Oct. 14 between 9-10. On Friday at 11:30 we received a call that the technician was running behind and wouldn't make the 9-11 window. We asked how long and they indicated he'd be there within an hour. He got to our house at 1:30, did the work, left fingerprints on the wall and also left our upstairs thermostat set to 85 degrees. Since we don't go up often, we didn't realize this until the following morning.

Our first experience with Carolina Comfort Air was not positive. We were surprised when we were contacted by the company offering to send out, free of charge, another technician to check/service our HVAC system. We decided to take the offer and Kevin came out. Although the earlier service was completed properly, Kevin rechecked everything. In addition he answered many questions we had. He also was able to locate the source of an annoying rattle that occurred overtime the furnace came on and fixed that. It was a positive experience and we also got a call from the company following up after his service call.

Company reps arrived on time and replaced both units within 8 hours. They cleaned up so that when they left, you could not tell that they had been onsite. A few minor startup issues but overall, a very professional job, start to finish.

Very well! Having just returned from a trip abroad, we found our house essentially unlivable - on the hottest day of the year i.e. a temperature of 97º and about 90% humidity! We called several companies, including the one who had installed the unit 8 years ago, and not one of them would agree to even come and inspect it for about a week. Except Carolina Comfort Air - and a technician (Gary) was at our property within 30 minutes - even on a Friday evening! The problem was swiftly diagnosed. On the Sunday morning an estimator (Justin) arrived, found the serial number of the unit and deemed the compressor to be under contract from Trane. (This saved us considerable expense). The new compressor was ordered and arrived a few days later and was efficiently installed by Gary (the entire A/C unit had to be disassembled) with no problems on yet another sweltering day. The bottom line is that this company went out of their way to be helpful, courteous and efficient at all times, especially on a weekend, and at a reasonable cost (just for labor). We would not hesitate for a moment to recommend Carolina Comfort Air to anyone with HVAC issues. And ask for Gary....he is very good!

The units are nice Trane high efficiency. The installation was quick and painless. AFTER, not so much: 1. Was told these units would work with my Nest Thermostats (V2). Upon completion of install, the installation folks couldn't get the AC to switch on. Only heat. They asked ME for documentation on the Nest Thermostats. Then I had to call Nest. Then THEY would talk to their lead service guy. Heard nothing..I ended up having to buy two new Honeywell thermostats to work... 2. Upstairs AC stopped working 3-4 months after install. We turned it off, waited an hour, turned it back on thinking the lines froze (common with our old Goodwin unit). It worked, but I called service to come out and check the unit. They mentioned something about freon being a little low, something about a switch that MAY be bad (didn't replace, didn't do anything)... Now I wonder if this unit fails after 1 year I'm now stuck paying for labor when it should have been fully diagnosed and fixed NOW! 3. Noticed alot of water building up around the AC exit tubes in crawl space. During routine spring maintenance, found two drain tubes thrown into our shrubs from the old system - Comfort Air NEVER PUT THEM BACK ON! Called immediately. Original time was 1-6 PM, no call until 10:15 PM where I was informed that I had to reschedule. Poor! Called the next morning, guy came right out. Put on the drain tubes. 2 weeks later, tons of water still! Took a bit to get someone to reach back out to us, but today (8/4) they came out and HOPEFULLY got them installed correctly. Not sure what kind of damage has been done to our foundation from the glaring error on their part. I would rate them a solid C. However, they are moving lower and lower over time with things that just weren't done right to start.

Don't call these guys got six estimates for an new ac and furnace. Carolina comfort air was my last appointment. Justin poore gave me an estimate that was 3,000 more than the highest one I received. How do you guys sleep at night trying to rip people off. But you probably sucker someone so this is why I write this review to help others.

I was very happy with the whole process, from the initial quote to the installation. I will definitely be using them again when it comes time to replace my other unit.

Every spring and fall we have Carolina Comfort Air come out to do system checks and tune-ups on HVAC for two properties we own. (We use their $85 special on Angie's List) Their office staff and technicians are always polite, knowledgeable, punctual, and courteous, which is why we keep using them year after year.

I appreciate the effort the main office communicate specifically with me at my request. That guy whose name I forgot was very helpful - he made effort to make sure that the furnace is working properly. He was kind to assist me in changing filters.

Technician was very friendly and knowledgeable.

Carolina Comfort Air fixed our issue. My wife handled it. I know it was taken care of and they gave us a bill. I can't say it was excellent because I wasn't involved in it. They were very responsive. They installed our unit. I would refer them to a friend or family member. I have had no problems with them. They showed up and they did the work quickly.

They've been pretty good. They responded on time within the hour. I have no complaints. They went the extra mile to make sure you're comfortable. We're still under warranty. It turned out that we had an electrical problem. Because of their diagnosis, we were able to have that fixed. They were very professional.