Response from American Ecology Remodeling
[member's name removed] was unhappy with our response time and I can't say I blame him. What he stated is true although I do think his grade was a little harsh for a slow response time. I sincerely apologize to him and to Angie's list. Technology is a wonderful thing when it works properly. Perspective customers need to understand that unless you give us your phone number in the initial Angie's List request, we don't have any other way of communicating with them. I take full responsibility. Unfortunately this happens in rare cases when a perspective customer relies solely on [Angies's List] email or a single phone message for contact. Email is not always reliable for several reasons including server errors, auto updates, spam filters and security platforms. In this case our office system [not the KS web site] was down several days due to our Windows 10 operating software upgrade crashing. Checking phone records revealed that in his case, [member's name removed] did not call, leave any text messages nor did he email us directly. Once our system was repaired, we were able to retrieved his web request form (and others from our web site) and called. [member's name removed][respectively] expressed his displeasure and stated he had "moved on". The conversation was short and mostly one sided. Again, I take full responsibility for the slow response. I sincerely apologize to [member's name removed] and hope he reconsiders his review rating. ** Other situations encountered are, phone number typo's (yes you can miss type your own phone number), wrong phone numbers in voice messages, garbled cell phone messages [hidden cell numbers] and provider spam filters blocking commercial emails. Best advice is to make other attempts to contact. Leads cost us a lot of money, so even if a contractor is busy, he's likely to make every attempt to return any messages or request for information straight away. ~ David Manko (franchise owner)