Response from Gaylor's Lawn Care
Now, we are sorry to say this is an unfortunate situation and that he feels the need to post negative remarks so we should have a chance to explain. As a hard working, very honest and reputable company that has the upmost respect for its customers,,,,,,we did and always will do our very best to do the right thing for our customers because they are very important to us,,,,,NO matter if we mow grass or weeds. I stress, we will do what we say we will do but when you isolate our employee(s) around the corner we do like to get paid for the work. The yard had been mowed and Paul and Albert had started trimming at opposite sides of the property. Mr. [Member Name Removed] approached Albert and wanted him to do some additional trimming around a camper that was and had been sitting on an adjacent lot that someone else mows. He told Albert it was something that was agreed on from the beginning and wanted him to do it. Paul saw Mr. [Member Name Removed] walking back and walked to him to ask him what he had Albert doing. He said he had Albert trimming around the camper and said it was something we had agreed on from the start and that is was included. He was told that extra trimming had not been agreed on and was not included in his price and it would be an additional $10. Paul also mentioned the fact to him that we have been mowing his property for months now (from October 26, 2017 till now) (and he stopped as we were working at another yard to ask if we would mow for him again this year) and if that was the case he sure never mentioned it before now. He said he wasn't calling Paul a liar but if that was the case that would be the last time we mowed for him and it needed to be done and he would re-write a new check. (But he didn't do that) He began fussing his yard didn't look good like another one we mow; which is like comparing apples to oranges because his yard is basically all weeds and the other yard is grass because the customer invests in their lawn. Mr. [Member Name Removed] said we did not finish his yard and that is not so. Not only did we finish, again, the same service as all the prior months, but he got his extra trimming and did not pay for it. He said he would bad mouth us and slander us to his neighbors and everybody he could. Considering his yard is mainly chick weeds, dandelions, and clover and all he wants done is to mow it,,,,,,,,,well sometimes you can only do so much with what you have to work with. Again, our customers (and potential customers) are very important to us so we hope no one lets one bad apple (review,,lol) spoil the bunch. (We did consider requesting this review be removed but we believe in honesty and we have nothing to hide so on the other hand we think it is only fair anyone reading this knows what happened.