Aire Serv of Rowan County

Heating and Air Conditioning, Air Duct Cleaning, Natural Gas Lines,

About us

Aire Serv of Rowan County can provide many services to keep you and your family comfortable. A few of the products and services we can provide for your heating, cooling and indoor air quality needs are service and repair, system maintenance, advantage member plans, replacement & installation, guarantees, air cleaning and purification, duct sealing, duct cleaning, indoor air quality, heating, air conditioning and indoor air quality products, and commercial services for your business. Our exclusive written guarantees are designed to protect you and your home, request a free home estimate, design your own heating and cooling system, shop for filters or accessories online, request an in-home aire quality survey. Our exclusive written guarantees are designed to protect you and your home, request a free home estimate, design your own heating and cooling system, shop for filters or accessories online, request an in-home aire quality survey. Locally owned and operated. Additional DBA - Aire Serv, IAQ Heating & Air Inc, Aire Serv of Rowan County.

Business highlights

34 years of trusted experience
Emergency Services Offered

Services we offer

Residential and Light Commercial, heat pumps, heating and air, ac repair, furnace repair, heat pump repair, furnace and A/C maintenance, yearly maintenance plans, duct work, replacement & installation.

Services we don't offer

Boiler replacements, energy audits. Air Duct Cleaning or Dryer Vent Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.865 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
0%
2
5%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 1-25 of 65 reviews

Kenneth T.
10/2022
5.0
heating & air conditioning/hvac
  + -1 more
Went great, very professional, and knowledgeable.
Description of Work: replaced HVAC system and ductwork

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank you very much for the review.

amy M.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
They were on time. They called me when they were on their way. Great company and great people! The two I worked with were veterans.
Description of Work: Yearly Maintenance plan, spring tune up performed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Aire Serv of Rowan County
Thank you for the opportunity to serve you

Jennifer J.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
Thoroughly explained issue and repair. Professional and clean, wore shoe covers to keep house clean. We moved into a newer used home and will be using them for yearly maintenance service.
Description of Work: Upstairs AC unit not working properly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank You Very Much

James S.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent Well trained technicians came to house and performed work needed would hire again if needed.
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,400

Response from Aire Serv of Rowan County
thank you very much

Rob C.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Friendly, professional, prompt. Would definitely recommend to friends and family
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank you very much for the review.

Lorna F.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Very prompt, professional service that was extremely thorough in examination and servicing of my heating unit. Would definitely recommend
Description of Work: Heating & A/C check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Aire Serv of Rowan County
Thank you very much

Dan G.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
The Technicians and office team were great! They were friendly, honest, and professional. Will definitely have them out again!
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$465

Response from Aire Serv of Rowan County
We appreciate the review.

Rick R.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Prompt, courteous service in a short amount of time to get my heat back on. Plan to have them do a summer service on my unit soon.
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$372

Response from Aire Serv of Rowan County
Thank you very much for the review.

Kevin S.
03/2020
1.0
heating & air conditioning/hvac
  + -1 more
The never fixed the problem. Not even close
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0

$1,000

Response from Aire Serv of Rowan County
WE TRIED, AND YOU REFUSED TO LET US DO OUR JOB. SOMETIMES COMPLICATED ELECTRICAL EQUIPMENT REQUIRES PATIENCE, WHICH YOU WERE NOT WILLING TO HAVE. You purchased the unit over the internet and got a "friend" of yours to install it. Then when he could not fix the problem you were having you called us. We were in the middle of our third conversation with technical support trying to figure out the problem, because it was very complicated, and you got impatient and told us to pack up and leave. Then you told us that your friend was going to fix it. So we charged you a diagnostic fee of 75 plus tax for roughly 5 hours of diagnostics, and you said your friend was going to fix it. Not sure why you think we charged you 1000, because we did not.

Claudia & Martin N.
03/2020
2.0
heating & air conditioning/hvac
  + -1 more
Will,they cut the wall and did not fix it to look the same way as they got here. They put a broad in the place.So if I GO and sale my place I have to fix the wall they took out. They also have me to different prices in my email. Some how the first one was taking out of my email how that happened ask them, because the that one I seen was a different amounts.They why I don't want them back in my house.
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$7,150

jennifer H.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Everything went great. They went above and beyond to make sure I was informed and educated. They did what they said and they did it with a smile. Customer service was impeccable!
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank you very much

Chris B.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Great! Every time I call, a very professional person comes out on time and explains the issue clearly and shows me what needs to be done and why. Very good service and fair prices.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank you very much for the review,

Phil & Elaine H.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Airv Serve installed our original, complete AC/heat pump system. After our system was hit by lightning, they quickly came out and accessed the damage, replaced one of our units, and performed maintenance on another. The charges were exactly as quoted. Our new system runs beautifully, and their service was timely. We highly recommend them.
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank you very much for the review.

Tony M.
03/2020
2.0
heating & air conditioning/hvac
  + -1 more
Free visit, diagnoice "bad" start coil replaced with wrong (held in by plastic tie wrap) paid $250. 30 minutes unit "No Start" called back now the compressor is DEAD! Was told "better" to get new unit and left. sent back quotes of $14500, $21200. & $9500. Had to fight to get back my $250. Found another Service. Full replacement $4000.00
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Response from Aire Serv of Rowan County
First and foremost I am sorry you were not completely satisfied with the service we provided to you. Bottom line is your system got zapped by a power surge/lightning, we replaced the capacitor and it ran. There apparently was internal damage already done to your compressor that was not visual, could not be seen by anyone. It was running when we left it in the morning, when we came back the same day because it quit again, the compressor was dead then. Sometimes electrical problems act like this. We gave you options, replace the compressor or replace the system. Because of the age of the system you asked for a price on replacing the system. We did not and would not ever force anything on anyone. You had a very expensive dual fuel system, which uses the heat pump during milder weather and gas during colder weather. We gave you pricing to replace with the exact same type. If you got someone else to put a system in for you for 4000 you did not get the same type of system, not apples for apples. You specifically asked us for pricing on the exact same type of system too. WE GAVE YOU A FULL 100% REFUND WHEN YOU ASKED THE FIRST TIME, WE DID NOT EVEN CHARGE YOU FOR DIAGNOSING YOUR SYSTEM. YOU HAD ACTUALLY ALREADY FILED A COMPLAINT WITH YOUR CREDIT CARD COMPANY, WHICH CAUSED US TO GET CHARGED FOR TWO REFUNDS. WE HAD TO COMPLAIN TO THEM TO GET THE SECOND REFUND BACK.

Eric & Karen M.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
The figures out a thermostat issue we were having. It took several attempts but they kept coming back until it was fixed. Very patient and knowledge
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank You

Dennis & Karen R.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
on an annual service contract. they are very thorough
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank You for the review

Randy B.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Aire Serv replaced parts in an upstairs HVAC air handle. On time and no issues with the repairs that were competed.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
We appreciate the review. Thank you very much

Mersudin I.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Job was done in a timely and professional manner.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank you very much

Maggie B.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Brandon and Josh were the best. They explained everything, were timely and very courteous.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank you very much for the review, we try hard to exceed our customers expectations.

Donna W.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Technician arrived on time, answered my questions competently and respectfully, and completed the tasks efficiently. I would highly recommend.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank You very much.

Belinda & Rick H.
03/2020
5.0
heating & air conditioning/hvac, gas logs
  + 0 more
They were very professional and did a fantastic job. I highly recommend them for any of your heating and air needs.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank you very much for the review

Mike & Lisa D.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Awesome. They do great work . I trust Billy.
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Aire Serv of Rowan County
Thanks for the kind words

Rob S.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Some initial confusion with scheduling, but the service technician was on-time, very informative, and efficient: definitely will contract for future HVAC services!
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Aire Serv of Rowan County
thank you very much, and sorry for any confusion.

Ron B.
03/2020
5.0
heating & air conditioning/hvac, gas leak repair
  + 0 more
Very well they were fast and efficient. My being a ex- HVAC licensed mechanic. They are extremely professional and processes were well planed.
Description of Work: Heating & A/C first new system, then five years later Freon leak repair.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of Rowan County
Thank you very much for the kind words

Eliot & Debra M.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Without a hitch! Service done in one day and they cleaned up after themselves. ALL technicians polite and respectful. Have used AireServ for many years. Honest and reasonable. Great company
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Response from Aire Serv of Rowan County
Thank you very much for the review
    • 1(current)
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Contact information

1735 NC 152 W, China Grove, NC 28023

https://www.aireserv.com/rowan-county/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.16363
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbers
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Natural Gas Lines,
Gas Logs,
Dryer Vent Cleaning

FAQ

Aire Serv of Rowan County is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Aire Serv of Rowan County accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Aire Serv of Rowan County offers free project estimates.
Yes, Aire Serv of Rowan County offers eco-friendly accreditations.
Yes, Aire Serv of Rowan County offers a 10% senior discount.
Yes, Aire Serv of Rowan County offers emergency services.
Yes, Aire Serv of Rowan County offers warranties.
Aire Serv of Rowan County offers the following services: Residential and Light Commercial, heat pumps, heating and air, ac repair, furnace repair, heat pump repair, furnace and A/C maintenance, yearly maintenance plans, duct work, replacement & installation.
Boiler replacements, energy audits. Air Duct Cleaning or Dryer Vent Cleaning.

Contact information

1735 NC 152 W, China Grove, NC 28023

https://www.aireserv.com/rowan-county/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day