Zoom Drain Charlotte, LLC

Professional, friendly and on time.

the technician offered 3 different options for the job, and was very professional and organized.

While the estimate was professional and timely, it was on the higher end.

I can't pay enough compliments to Jason. He was extremely responsive and attentive to my problems. He operates with a high level of integrity and exceeded expectations. I definitely plan to use Zoom Drain in the future.

Duane was great! The first visit, it was clear that Zoom Drain has their priorities right for their customers. At first, Duane suggested the least expensive method (which I really appreciated) rather than jumping straight to a more expensive full drain rooting, water blasting, camera inspection, etc. When the initial method didn't fix the issue, I was more than happy to proceed with the full treatment. The full "nuclear option" worked perfectly. I highly recommend Zoom Drain and would definitely call them again in the future.

its a wonderful exp did a great job very high mark

Unable to remedy, but not for lack of effort. Plumber worked hard, but unable to correct going through clean out. Had to hire specialist to dig through slab, repair and replace pipes.

Had a sewer backup on a Saturday. Company technician Duane came out and diagnosed issue without charging prior. Worked fast to remedy the main sewer backup and cleaned up area after job was completed. Happy with how quickly they responded, highly recommended.

Very prompt and very professional.

Zoom Drain response was fabulous, although it ultimately turned out to be a City/Power Company caused problem. We had sewer backup issues that were "intermittent". When Zoom 1st came out, sewer drain appeared to be working properly. They looked at the sewer drain, ran water from tub, and everything appeared to be working OK, with no backup. They did not charge for coming out. The next morning, we had a backup at about 7:15am, when most people are getting ready for work/school. Called Zoom, and they suggested it sounded like a City issue, but they would come back out if we wanted. We called the city, they came out and inspected the main, and said it was clear. Called Zoom back, and we agreed for them to come out he next day to clean out sewer line. They arrived promptly the next morning and started work. They cleaned out the line to 94', and could go no further. 94' put it almost to the street, indicating it was likely on the city tap. Zoom provided a video from their camera, going down the sewer line, until it could go no further @ 94'. This could be used as evidence to the city, that it was their problem, not mine. They waited until the city came out to help explain the situation. They went above and beyond to try and help me with the city. They even followed up the next day, to see how things were going and make suggestions on dealing with the city. They offered to be available to call the city, if that would help.. Long story, short; it ended up that the power company had set a new light pole "downstream" of my house. This new pole blocked a (small) main that the city didn't know existed, as the houses were built in the '20s & '30s. The 94', where Zoom could go no further, was actually the main itself. Zoom was extremely supportive, following up multiple times, to make sure my problem was ultimately resolved. In this day and time, it's amazing to find a company that will go beyond what they were actually "paid for" to make sure my issue was resolved. Highly recommended!

Everything went well . The technician explained everything to me.