I am absolutely amazed at the lengths to which some people will go in order to vindicate themselves while stabbing at us even when they are clearly in the wrong. This customer is actually complaining about (3) of (8) repairs. Out of the three complaints, one of those repairs we did not perform and they were not charged for. Another of those repairs we tried to do a modified repair to save them money which I refunded because our attempt did not hold. And on the third repair, there was nothing wrong but they have refused to accept that they purchased a product without understanding its function and have chosen to blame us for a faulty installation, assuming that we did something wrong. Upon inspection, we found that the product was functioning as intended but this customer did not like how it worked and has falsely accused us of something wrong, even after they were given the facts concerning what they purchased. Please take into consideration the following facts concerning this customer and their complaints. First, they did not mention the cost of the work completed which was $260.91; of which they received $52.58 off the cost of the bill. That means that there total job was a whopping $208.63. The way that this customer rants about their case, they would have you think that they experienced some great loss, when in fact there was no loss at all. This was a very small job and certainly not worth the unreasonable attitude and ugliness that this customer has displayed towards us while falsifying the facts. For their $208 we performed (6) out of (8) repairs with no issues. Please remember that the other two repairs that they are complaining about are repairs that they didn't even pay for. Wow!!! Additionally, they were not a member of Angie's List when their repairs were completed. They were referred to us by one of their friends who have been regular and happy customers for many years. This customer didn't joint Angie's List until they decided to make their case on a public forum hoping that they would negatively impact our business. So they have not joined out of good will or to find good service providers but to attack an honest hard working service provider over non-issues that they have fabricated. That goes beyond passive-aggressive. That's just plain out-and-out aggressive. There's nothing passive about it. Sadly, they claim that we did a modified repair without their knowledge, but that is not the case. They had to choose between a glue-down attempt, or, a full replacement of the warped piece of flooring. A full replacement of that piece of flooring would have included removal of shoe molding, base molding, a drywall repair, plus painting. All of these would have dramatically increased the cost of the job, which this customer did not want to pay for. Even though we did nothing wrong, but simply tried to save this customer money, I chose to refund that cost rather than deal with their unreasonable behavior. After a walk-through with this customer, I sent them information concerning their master bathroom faucet, this customer refused to read the information that I offered them about their faucet. My desire was to help them so that they would understand what they purchased and why it functioned as it does. Instead, they chose to continue their finger pointing and blame our technician for a faulty installation. What was even more amazing is that they claimed that the water pressure was significantly reduced but when my wife and I came to their home to inspect their complaints, the water pressure was normal. This customer actually tried to convince us while we were standing there in front of the faucet, while it was running just fine, that it was not working well and that the pressure had been significantly reduced. When I tried to explain to them that a water-saver faucet reduces the flow of water which makes a slight decrease in how fast the water comes through the faucet and therefore affects how long it takes for the hot water to come through, they refused to accept the information. As far as they were concerned, the problem was our technician and not the water-saver faucet that they purchased. But please take note, that the plumber that they called later did not uninstall the faucet that we installed, they simply modified the factory settings on the faucet and turned up the heat on the water heater. We do not modify factory settings on faucets; it is not a service that we provide because frankly, it voids the warranty with many manufacturers. Secondly, we never touched their water heater. If the faucet was installed wrong, why didn't the plumber re-install it correctly??? So the facts of this situation are as follows; this person refuses to admit when they are wrong and would rather attack another person than accept the truth of their mistake. What a sad testimony. So the plumber simply modified the factory setting of the faucet (which possibly voided the warranty) and definitely altered the purpose of the water-saving feature of the faucet in order to satisfy this customer's complaint. Now, instead of saving money on lower water bills, they will spend more money on higher electric bills each month. We were not the cause of the issue; this customer simply did not know what they purchased and now wants a refund for our installation of their faucet when there was no issue with our installation, it was operating as intended. They simply did not understand what they purchased. In spite of the facts properly presented, in order to argue their point, they have remained willfully ignorant concerning the facts, which is what I told them that they were doing. They have now turned my words around and have accused me of calling them ignorant when in fact I did no such thing. There is a huge difference between calling someone ignorant in general versus letting them know that they are refusing to accept the truth concerning a specific topic and thereby remaining ignorant about the topic being discussed. As for their claim that our technician is nothing but a glorified roofer, that is not the case. He performs a multiple of services including drywall repair, window and door installation/repair, siding installation and repair, trim installation and repair, painting, tile installation and repair, pressure washing, deck repairs and staining, light plumbing and yes, roofing. He has also been with me for two years now and we have received many compliments by other customers. This customer would have you believe that we sent an unqualified technician to their home simply because neither he, or I, could identify which shut off belonged to their particular unit. This customer lives in a multiple unit condominium complex and they did not know which shut off was theirs, but has attacked us for not knowing which one was theirs out of the many that were there. We did not want to guess at which shut off was theirs and that does not make us unprofessional as they have claimed. Incidentally, the reason the main shut-off needed to be found was because their kitchen sink shut-off would not stop the water flow. Not only is that true, but we do not replace wall valves and when I was informed that they had a bad wall valve I realized that they would need to call a plumbing company anyway, so we simply did not perform that repair and they were not charged for it. Once again, they are complaining about a service that they were not even charged for. So two of their complaints are over repairs that they did not pay for and one is over a faucet that operated as intended but they have refused to accept the facts of their choice. So now, what is this customer's real issue??? Why have they so vehemently attacked us??? I happen to be a senior chaplain and do volunteer work as such. When I recognized that this customer was acting in a manner outside of their identity as a Christian, I brought it to their attention. I did not question their faith, I challenged their behavior in view of their faith. There is a huge difference between the two. I challenged them to look at the way that they were acting over some rather minor issues and remember who they are as a Christian; that is the real issue and there we find the real problem (not the repairs that they were not charged for or the faucet that they claim we did not install properly). Their real issue is a matter of the heart. So when a Christian acts the way that this individual has done towards myself, my wife and our company, I as a fellow Christian have a responsibility to let them know how they made us feel, which I did. Not out of meanness, but out of a genuine concern that they might recognize how they are behaving as a fellow Christian with the hope that they would reflect on how they come across to others. Perhaps they would look inward and then upward causing real change in their heart and life, which would affect the way that they approach circumstances and people. When we met they did not know that I was a Christian, and if they were not a Christian, I would not have said a word to them about their foul attitude, their false accusations, or their stubborn refusal to acknowledge the truth. But when we claim Christ, we are making a statement of who we are and that we seek to be like Him. So our attitudes and the way that we approach life should be different than someone who only cares about themselves. I choose to live my life and run my business as a Christian. I am not perfect but I consistently go out of my way to help people. Not because I am good, but because Christ is Good and He deserves my best efforts at reflecting His character. So when another Christian tells me that I should leave my faith at home and not include it in my business dealings, I say "then why bother being a Christian at all"?. Sadly this customer has chosen to take my straight forward honesty as a person attack, and have falsified their claims and embellished the facts with such statements as "a lengthy personal attack email". They were never attacked, and certainly not at length. They were asked to read information so that they could become educated about the product that they chose. They were asked to understand the facts of the situation. They were asked to consider their actions as a Christian. But instead, they have chosen to attack us for being honest with them, and all over what? The $208??? No. Simply put, I did not tolerate their rude behavior or their stubborn refusal to accept responsibility for their own choices, but instead openly voiced my concerns. Pointing out the facts concerning their refusal to educate themselves and the reality of their rude behavior was more than they could bear, so they have taken offense and we are stuck defending ourselves against unreasonable and unwarranted attacks. It's a sad testimony when we cannot be frank and honest with each other without it turning ugly, but that is where we are with this situation. We did nothing wrong to this customer and as a Christian I tried to help them see how they were coming across to others. I will not apologize for being honest and I am saddened that this customer has gone this far while giving a false representation of the facts. We stand ready to help anyone who needs our help and have done so with a consistent and verifiable record of success. Vince Curcio, The Bizzzy Bee.