"Is this report for real? A poor review on a $200 job from five years ago? Wow! I am totally amazed at this review. I don't know why this customer was unhappy and would be Very Surprised if they could accurately remember the details of their repairs from five years ago. Whatever those repairs were, it was a very small job based on the cost. And according to my customer records, they never once let me know that there was an issue. I wish that they would have called me to discuss any issues but they did not. I don't believe that it's reasonable that they should be allowed to give a review after such a long time has elapsed; especially when no accurate details can be provided at this point. Nevertheless, they have been allowed to give the review and all I can say at this point is - Wow! They actually carried that negative energy of unhappiness for five long years. Absolutely amazing! We genuinely care about every customer, but not everyone is reasonable or realistic concerning the reality of their needs and what it actually takes to accomplish their repairs. I would love the opportunity to give a reasonable response, but after such a long time, I cannot do that when there are no accurate details to go on. So I am just glad that they have released that negative energy for their own sake and I wish them well, hoping that they can now move on with their life. We are a company with a long-standing and verifiable history of good quality service. We look forward to assisting you with your repairs as needed, Vince C. at The Bizzzy Bee."

"The real problem with this customer has nothing to do with us. This customer has actually stated a few facts within their review which helps to reveal the real issues at hand. The first is a definite language barrier; the second is that they, as a couple, are perfectionists. The third is that they, as a couple, didn't communicate with each other regarding what they actually wanted done. We cannot fix what we don't know about. We don't hard-sell our customers into repairs that they don't need. And, when we called over and over again, attempting to confirm our second scheduled repair date, we did not get a response. After several attempts, we stopped and waited until the customer was ready to reach back out to us. This customer actually gave us a glowing "A" review after our first visit, but then turned around and slapped later by submitting this contradictory review. Please note that we didn't bill out after our first visit and we didn't rush them for a payment while we waited for three weeks to get a response from them. I had called to confirm our appointment just prior to our second scheduled visit with no response. I then tried texting and Emailing to confirm - and still no response! We don't just show up assuming that the customer will be home - especially when there are language barrier issues. The events unfolded as follows: When we arrived on our first visit, we assessed what they wanted us to do, and went to work. At the end of the day, they were happy and we were going to return in a couple of weeks to continue the remaining repairs. When I tried to confirm prior to the scheduled return, we got no response. After three weeks, I received a call from Angie's List that the customer wanted to know why we didn't show up? I was confused by that since I had tried to contact them several times and instead of calling me, they called Angie's List complaining. Really?!? The problem is that only one of them could adequately speak to us and so no return call came in. That is not a lack of response on our part but theirs. So why are we being accused of not responding? As for their complaint about a repair that the husband said needed to be completed that we supposedly missed; when we were there with the wife on the first visit, we showed her that it was not needed and she agreed and chose to save the extra cost. So we only did what she wanted. At that point, we were heroes for being honest and saving them money, so we got an "A" review. When the husband came back from being out of town, he decided that he wanted a replacement of perfectly good material. The reason: there was a minor issue that did not affect the functionality or aesthetics of the door (remember that they are perfectionists according to their own testimony). So now, we are accused of missing a repair that one member of this happy family agreed did not need to be repaired. Their inability to communicate with each other combined with their perfectionistic nature has suddenly been twisted into our failure to make a needed repair. Wow!! What we have is a case of a couple who do not want to take responsibility for their own actions, then turn around and demonize others for their indecisiveness and failure to communicate. The fact of the matter is that we did Exactly what the supervising spouse wanted us to do and nothing more. In fact, they praised our technician and wrote an "A" report on A.L.; then the non-supervising spouse turned around and submitted this contradictory review while blaming us for their own lack of communication as a couple. I have No Words for this kind of behavior, it's just plain unreasonable and unwarranted. If you are looking for an honest, quality minded company, our long standing record speaks for itself. We look forward to assisting you as needed, Vince C. at The Bizzzy Bee."

"While I appreciate that this customer is being honest about the quality of our services, this customer is not stating the facts correctly concerning their work order. Before we started the job, they were given an estimated range for the cost of their repairs which was based upon what we could see. Because it was a wood rot repair that may have hidden damage, which we could not see, we could not give an estimate for the hidden damage. Before taking the job, I tried to make it as clear as I could for this customer that we simply cannot know the cost of a repair that we cannot see. Additionally, they were directly involved throughout the repair and knew that we found additional damage that was hidden. Naturally, that raised the cost of the materials and the cost of the labor because more materials and more labor were required to get the job done. This customer let me know that they were very happy with the quality of our work but then complained to me that the job was more expensive than what I had estimated, even though they were told upfront and in writing that the estimated cost excluded hidden damage. They also complained that upon discovery of the hidden damage, they were not told that it would cost more than the original estimate. These complaints made no sense to me, because they were involved in the process and knew that we had discovered more damage. They also shopped for the additional materials themselves while we kept working, so it would expedite the process and keep the cost as low as possible. To then turn around and complain that they were uninformed is absurd, given the fact that they were aware of the progress throughout the entire job and knew that additional work was required. They knew our rate and they were involved with the job from start to finish, and nothing was completed without their knowledge or permission, and, they watched the progress of the work being completed. I am proud of the work that we accomplished and very thankful for the good reviews. But I am absolutely baffled that they would be confused or act like they were caught off guard concerning the cost since they were involved with the repairs from start to finish. We do nothing without first communicating with the customer, we give estimates as requested, and we do not go beyond the work that the customer asks us to perform. If you are looking for a quality-minded and competitively-priced service, then give us a call. We will be happy to assist you with your home maintenance and repair needs. Vince Curcio, The Bizzzy Bee."