"IT IS NOW WED. 12-27-06 AND WE HAVE JUST COME BACK FROM OUR FIRST VACATION IN SEVERAL YEARS. WE LEFT ON THE 20TH AND YOU E-MAILED US ON THE 21ST. MY SON HANDLED THE OFFICE CALLS AND HE TOLD YOU THAT WE WERE ON VACATION UNTIL TUE. THE 26TH. YOU SUBMITTED AN "F" REPORT ON THE 22ND FOR LACK OF RESPONSE. I HAVE CALLED EVERYONE THAT LEFT US A MESSAGE WHILE WE WERE AWAY INCLUDING YOU FOLKS. I AM SORRY THAT YOU WERE SO UPSET BUT YOU HAVE NO REASON TO BE UPSET WITH US. THERE ARE TIMES WHEN WE CANNOT CALL PEOPLE BACK UNTIL THE NEXT BUSINESS DAY. WE DO OUR BEST TO RESPOND TO EVERYONE WITHIN A REASONABLE TIME FRAME."

"I AM PLEASED THAT WE WERE ABLE TO GET THE JOB DONE FOR YOU ON SHORT NOTICE THE EVENING BEFORE THANKSGIVING. I HAD DISCUSSED WITH YOU THAT THIS WAS A CUSTOM CARPENTRY JOB AND GAVE YOU A ROUGH ESTIMATE BASED ON PREVIOUS EXPERIENCE. WE WERE CLOSE BUT CANNOT GUARANTEE A SET RATE FOR CUSTOM WORK. AS FOR THE QUALITY GRADE OF "B" I AM SURPRISED. YOU WERE VERY PLEASED WITH THE WORK AND EVERYTHING WAS GREAT WHEN WE LEFT. PLEASE LET ME KNOW IF WE MISSED SOMETHING THAT YOU WERE EXPECTING OR WANTED DONE. WE LOOK FORWARD TO HELPING YOU IN THE FUTURE WITH OTHER PROJECTS. VINCE CURCIO, "THE BIZZZY BEE"."

"LET'S SEE IF WE CAN GET THE FACTS CORRECT. YOU CONTACTED US FOR A VERY MINOR CAULK JOB YOU STARTED ON YOUR TUB AND COULDN'T FINISH. WE CAME OUT IMMEDIATELY BECAUSE YOU WERE IN A JAM. THIS WAS A 1 HR SERVICE CALL PLUS MATERIALS, WHICH IS OUR MINIMUM SERVICE CALL. WHEN WE LEFT, YOU WERE VERY PLEASED WITH THE WORK AND OUR SERVICE. WHEN YOU CALLED BACK A FEW DAYS LATER TO LET ME KNOW THE CAULK WAS PEELING OUT, I TRIED TO MAKE ARRANGEMENTS WITH YOU FOR A FIRST STOP APPOINTMENT. YOU INSISTED ON US COMING IN THE MIDDLE OF THE DAY, AFTER 1:00 PM. I EXPLAINED TO YOU THAT WE CANNOT GUARANTEE A MIDDLE OF THE DAY APPOINTMENT BECAUSE WE DO NOT KNOW HOW LONG EACH JOB WILL TAKE BUT WE WOULD TRY TO MEET YOUR SCHEDULE NEEDS. WHEN WE COMPLETED THE JOB THAT WAS IN FRONT OF YOU AND TRIED TO COME OUT, YOU WERE ALREADY UPSET BECAUSE WE COULDN'T COME WHEN YOU WANTED AND REFUSED TO LET US COME. THAT WAS AT 4:30 PM. WHEN I SAW THAT YOU WERE GOING TO BE UNREASONABLE, I RETURNED YOUR MONEY AND APOLOGIZED FOR YOUR INCONVENIENCE. THIS WAS SIMPLY A BAD TUBE OF CAULK THAT WE WOULD HAVE CORRECTED AT NO COST TO YOU. I WAS NOT RUDE TO YOU, I DID EXPLAIN TO YOU TWICE THAT WE CANNOT GUARANTEE A MIDDLE OF THE DAY APPOINTMENT AND THAT WE WOULD CALL WHEN WE WERE IN ROUTE. YOU WANTED WHAT YOU WANTED AND WHEN YOU DID NOT GET IT YOU HAVE DECIDED TO ATTACK MY GOOD NAME AND REPUTATION, EVEN THOUGH I HAVE ACTED HONORABLY TO RESOLVE THE SITUATION. I AM SORRY THAT WE COULD NOT MEET YOUR SCHEDULING NEEDS. VINCE CURCIO"

"I AM TOTALLY CONFUSED BY YOUR GRADES. LET’S START WITH PRICE. I PULLED YOUR FILE AND WE QUOTED YOU $1,035 TO $1,235 IN LABOR, NOT INCLUDING THE MATERIAL COST. WE COMPLETED THE JOB WITH AN ADDED ROOF REPAIR AT $1,049.46! WE CAME IN UNDER OUR BID BY OVER $300 WITH ADDITIONAL WORK COMPLETED. AS FOR THE WAIT TIME, I MADE IT CLEAR THAT WE WERE 3-4 WEEKS OUT WITH OUR WORK SCHEDULE. WE HAD YOUR WORK COMPLETED BY THE DEAD LINE YOU HAD GIVEN US. WHERE DID WE MISS THE MARK? CONCERNING THE PLUMBING, WHEN THE WORK WAS COMPLETED WE SHOWED YOU THE PLUMBING, WHICH WAS ALREADY THERE, WAS A BIT OFF BUT WE WERE ABLE TO MAKE IT WORK. WE DID NOT REPLACE THE PLUMBING, WE REPLACED THE DISPOSAL WHICH WAS LATER REPLACED BY ANOTHER COMPANY UNDER WARRANTY BECAUSE IT WAS A BAD UNIT. WHEN WE LEFT EVERYTHING WAS WORKING WITH NO LEAKS AND NO PROBLEMS. WHEN YOU CALLED ME ABOUT THE PLUMBING CONNECTION I EXPLAINED TO YOU THAT WE HAD MADE SURE EVERYTHING WAS WORKING AND THERE WERE NO PROBLEMS UNTIL THE OTHER CO'S MECHANIC HAD TO REPLACE THE BAD DISPOSAL. FOR A FEE, HE WAS WILLING TO CORRECT OUR MISTAKE? THE PART THAT HE SAID HAD TO BE REPLACED, WAS A .50 PART, AND IT WAS A 10 MINUTE JOB. I WAS WILLING TO PAY THE MAN IF NEED BE BUT IT SEEMED TO ME HE WAS TRYING TO GET ADDITIONAL WORK AT OUR EXPENSE. ALL THE WORK WAS INSPECTED AND TO THE BEST OF MY KNOWLEDGE YOU FOLKS WERE VERY PLEASED WITH OUR WORK. SO I AM LEFT CONFUSED BY YOUR GRADES. WE STAND READY TO SERVE YOUR NEEDS. VINCE CURCIO BIZZZY BEE"

"I AM PLEASED THAT YOU WERE HAPPY WITH THE QUALITY OF OUR WORK. I WOULD LIKE TO CLARIFY THAT WE DO NOT SUBCONTRACT OUR WORK. WE ARE A SMALL MOM AND POP OPERATION. WHEN YOU HIRE THE BIZZZY BEE, YOU GET THE BIZZZY BEE. AS FOR THE WORK WE DID, I QUOTED REPAIRS TO THE FRONT DOOR, THE CRACKS IN THE PLASTER OF THE MAIN HALL BATHROOM & THE CLEANING, GROUTING AND CAULKING OF THE TILE IN THE MAIN HALL BATH SHOWER. THIS QUOTE INCLUDED PAINTING THE WALLS IN THAT BATHROOM. IT DID NOT INCLUDE PAINTING ALL OF THE WOOD TRIM AROUND THE BATHROOM. I EXPLAINED THIS TO YOU BEFORE WE DID THE ADDITIONAL WORK. THE TOTAL QUOTE FOR MATERIALS AND LABOR WAS 390.00 TO 480.00. THE ADDITIONAL WORK REFLECTS THE ADDITIONAL COST OF MATERIALS AND LABOR. A DIFFERENCE OF 185.00. IT SHOULD NOT HAVE COME AS A SHOCK. AS FOR GETTING A QUOTE, I HAVE TO ROUTE MYSELF BASED ON THE GEOGRAPHIC LOCATION OF EACH HOME. UNTIL I GET ALL OF THE CALLS ROUTED, I CANNOT KNOW WHO WILL BE IN WHAT ORDER. THE TIME OF DAY IS AFFECTED BY TRAFFIC, WEATHER AND THE TIME NEEDED AT EACH PREVIOUS STOP. THESE ARE ALL VARIABLES THAT I CANNOT CONTROL, AND SO I DO NOT GIVE OR GUARANTEE SPECIFIC TIMES. WHEN YOU HIRED US, I TOLD YOU THAT WE WERE 3-4 WEEKS AWAY FROM DOING YOUR WORK AND WE CAME WHEN WE SAID WE WOULD. I LOOK FORWARD TO SERVING YOUR NEEDS IN THE FUTURE. VINCE CURCIO THE BIZZZY BEE."

"I AM VERY PLEASED THAT YOU WERE SATISFIED WITH OUR WORK, AND THE WAY IN WHICH WE HANDLED OURSELVES. BUT I AM CONFUSED ABOUT THE "B" GRADE FOR THE PRICE. WE QUOTED YOU 1,400.00 TO 1,700.00, AND THE BILL CAME IN AT 1,500.00. I THOUGHT WE HIT THE BALL OUT OF THE PARK FOR YOU. WE LOOK FORWARD TO HELPING YOU IN THE FUTURE WITH OTHER PROJECTS. UNTIL THEN, BEST WISHES. VINCE CURCIO "THE BIZZZY BEE"."

"I GET A MULTIPLE OF CALLS EVERY DAY AND DO MY VERY BEST TO ANSWER EACH AND EVERY CALL WITH A GENUINE CONCERN FOR THE NEEDS OF ALL MY CUSTOMERS. IT IS NEVER MY INTENSION TO MISS THE MARK AND FORGET SOMEONE. HOWEVER HARD I TRY THOUGH, ONCE IN A WHILE, AN INDIVIDUAL WILL SLIP PAST ME AND NOT GET THE ATTENTION THEY WANT, NEED AND DESERVE. THIS HAS APPARENTLY HAPPENED TO YOU AND FOR THAT I DO APOLOGIES. I ONLY WISH THAT YOU WOULD HAVE MADE A FOLLOW-UP CALL TO SEE WHAT HAPPENED AND YOU WOULD NOT HAVE BEEN UPSET. PLEASE CONSIDER THE FACT THAT AN HONEST MISTAKE OR MISCOMMUNICATION HAS PROBABLY OCCURRED AND IT WAS NOT INTENTIONAL. WHAT MORE CAN I SAY? I STAND READY TO SERVE ANYONE THAT I CAN WITH EQUAL ENTHUSIASM FOR ALL. I AM SORRY THAT YOU WERE UPSET AND WISH THE VERY BEST FOR YOU. IF YOU SHOULD CHANGE YOUR MIND AND GIVE US ANOTHER TRY AT MEETING YOUR NEEDS WE SHALL WELCOME THE OPPORTUNITY. VINCE CURCIO "THE BIZZZY BEE""

"I AM VERY PLEASED THAT YOU WERE SATISFIED WITH THE WORK THAT WE DID. HOWEVER, I MUST ADMIT THAT I WAS CONFUSED BY YOUR GRADE ON OUR PRICE. WE TRY TO ANTICIPATE POTENTIAL PROBLEMS, AND FACTOR THAT INTO OUR HIGH LOW BID. IN YOUR CASE, A PROBLEM DID ARISE AND MY MEN WORKED OVER TO CORRECT THE PROBLEM AND WE STILL CAME IN UNDER THE ESTIMATED INSTALLATION COST. I THOUGHT THAT YOU WOULD HAVE BEEN ECSTATIC AND GIVEN US AN "A" FOR OUR EXTRA EFFORT AND GREAT PRICE? WE LOOK FORWARD TO HELPING YOU WITH YOUR NEXT PROJECT. VINCE CURCIO "THE BIZZZY BEE""