Response from Vince Curcio - The Bizzzy Bee
Per the Customer - Scheduled appointments were rescheduled twice on the night before the service was to occur, causing problems since people took off work to meet the worker; NOT ACCURATE, The job required two different technicians with different skill sets. The carpenter showed up, as scheduled, on Friday the 3rd; wrote up the work order and completed his portion of the tasks. The plumber was also scheduled for the 3rd and due to an emergency situation beyond our control (a mechanical failure with his work truck), he had to reschedule for the following work day which was Monday the 6th. They were not able to get his truck finished in time for a pick up on Monday morning so I notified the customer and the plumber was able to complete his tasks on Tuesday the 7th. The customer was given as much advance notice as we could give. This was one incident that dealt with a mechanical failure beyond our control. No written contract; NOT TRUE, a Work Order was written and signed by the customer the first day on the job and I have a copy of it in our system. No accounting of time was given; NOT TRUE, By the customers own statement, THEY WERE HOME when we did the work and the men turn in their time to the office each day for the jobs that they perform. A job log is on file for every job we do. No follow up was done; ONCE AGAIN, NOT TRUE , I personally called to do a follow up after the job was completed, and again on 07-11-2015 at 5:35pm. I had to leave a message both times and I never got the courtesy of a response. Workers did not keep track of the amount of time spent on projects; A Redundant Statement and NOT TRUE. So it was difficult to tell if there was unused time or not; Once Again, THE CUSTOMER WAS HOME!!! How is it that the customer could not keep track of the (4) hours of labor time that the men spent at their home. How Ridiculous !!! Additionally, the customer was sent an invoice via Email that showed that they were paid in full. Additionally, they were sent a text to check their Email for the invoice. What else did they expect? The work was satisfactory when it was completed. FINALLY - a - TRUE Statement. I honestly do not understand what this customer’s problem is. The customer purchased their work order special on 06-23-2015. We communicated with the customer the very next day via the Angie’s List system and had to wait for the customer to call us back, since we were never given a phone number or an Email address by which to contact the customer directly. The customer called us back on 06-25-2015 and we scheduled for the work to be performed on Friday July 3rd. We responded quickly, communicated every step of the way and the work was completed satisfactorily by their own statement. If they had done their home-work, they would know that the price they paid for two different services completed in their home was very competitive compared to the normal high rates for those trades in the Charlotte area. I am amazed that I never received a return call nor did I get any communication from the customer that there was even a problem. I would have gladly answered any questions or concerns if they had only voiced them, or at least responded to my follow up calls. We care about every customer and our track record proves that. Unfortunately some people do not know how to play nice with the rest of us in the sand box of life. Instead they choose to bash us in the head when they do not get something that they feel entitled to, even though they did not express themselves in a reasonable way so as to receive the very thing that they wanted. How Sad. If you are looking for an honest, quality minded company to handle your repair needs, we stand ready to serve you in any way that we can, Vince C. at The Bizzzy Bee.