Two Guys Tile & Design

Very much pleased with the look and installation of the backsplash

Great. John is very meticulous with his work and did a fantastic job with the demo and installation of our kitchen backsplash. Would definitely recommend.

We hired John to install ceramic tile in several areas of our house. He was prompt for the estimate and for the pre-work meeting. He requested 25% of the job upfront (total price $2250). He did inform us that he was finishing a few other small job, so he was unsure of start date. We set a date and he pushed it back a day. All understandable so far. After his first day of work he barely had 2/3 of my small breakfast/kitchen area complete. A slow start but okay. The next day he arrived as scheduled, but almost immediately ended up breaking his saw and so this day was a wash. He arrived ready to work the next day, and completed 3/4 of kitchen/breakfast room, and began laying a few boards in laundry room. When I arrived home from work this day I began to evaluate his work and noticed quite a few things I was unhappy with. The tiles ended too far from the wall to even think base and 1/4 round would cover. In areas where he had encountered corners, instead of notching out the tile and making a clean line corner. He would use two tiles, adding extra grout lines and not making the pattern cohesive. Upon arrival the next AM, a Saturday, I met John and pointed out the areas of concern, expressing that going forward to be more conscientious of his work. I reminded him he had told us he was an artist and took great pride in his work. He commented that he had done a few things he didn't think I would be happy with. I told him in the future to not do anything he knew I wouldn't like. I then left him to get started and went to the store. My friend whom is staying with us said at this time, John said that he didn't think he could please me, and packed up his gear and walked off the job, Although we left numerous voice mails and sent text messages, he has yet to respond. John left us high and dry and also did not perform the contracted job, We have requested a partial refund, but no response.

John knows his trade and is excellent at his craftsmanship. The tile work was exceptionally well done. He works very clean and you can't even tell somebody was working in the area after he was done. I have had no recent experience on tile work so not sure about the price but my first impression was a it was bit high. Having said that, after the work was set and done, I had no doubt I paid for a job well done. This was for the removal of some old tile work which was a bit difficult because the original tile was on old plaster walls from the 40s. Fortunately John was careful and was able to save the wall and re-use existing tile mesh material that was in perfect condition - saving me a few bucks. I am considering John for some other work at another house.

I enjoyed working with John. He understood my need and the vision for the project. He was prompt in response and came out quickly to provide a quote. Throughout the project I relied on his expertise to perfect the design. I'm very happy with the result and will recommend him to others.

John is an artist. Great ideas and suggestions. Two Guys tiled my kitchen floor and backsplash during a kitchen remodel.

John does great work and he's very friendly. We had a few bumps with scheduling, because one of his kids was sick, but the end product was worth the wait. I trusted John in my home while we were at work and he was very good with working in our home, even with our dog there. He was also very clean and picked up after his work each day which we really appreciated. We would recommend him and hope to use him in the future for any kitchen remodeling needs.

John does really nice tile work. He's very talented. He had creative ideas that I had not thought about and they came out beautifully in the projects. I'm so glad I listened to his ideas. He's also good about listening and working with me for what I want. It's hard to find someone who will do that to the extent John did. He's good about letting us know each day what time he would come. My husband and I enjoyed having him in our home.

Great job.......he was on time.........cleaned up after........can't ask for more! Nice Guy!

John tiled our fireplace surround over the course of two days - laid the tile on the first day which set overnight, then came back to grout the next morning. He was both friendly and professional, and we truly enjoyed having him in our house. We're new to the area and over the course of 2 days, John gave us quite a few recommendations for restaurants, weekend trips, hiking trails, etc - he was great!. He was also very detail-oriented which is a HUGE plus for me! John was sure to check in with us frequently along the way to make sure we were pleased with the work being done. The fireplace turned out absolutely beautiful - we were extremely pleased with the end result. We would definitely use Two Guys Tile & Design again for any tiling project in the future!

John and his assistant were always on time, professional and friendly, left the area totally clean, and the finished install was great!

I wanted a paid professional to redo the job (which I should have done to begin with!). So I went to Angie's list and reviewed ceramic tile/backsplash installers that would do a smaller job. I called a couple of providers on a weekend, left voice mails, and although it took a couple of trys to 2 or 3 different providers, John returned my call and I selected him. John came out to see the job, gave me the estimate, and told me what to expect. Because he would have to remove previously installed tile, he would have to remove the drywall and replace that so that the surface would be flat and not contain remnants of the prior dry wall. That was included in my quote. I felt very comfortable with John and let him come and go from my home as I had to go to work. Because of the drywall removal and installation of new drywall, John did the job over a 3-day period. Each day he left the work area neat and clean. He suggested the backsplash be finished off with pencil trim, which my family member did not use, and I purchased for $36 dollars and he installed. It made a huge difference - you can now tell my kitchen backsplash was done by a professional and one that knows his craft well. I will be using John again in the near future as I want to tile my bar area . . .where people's shoes and knees bump up against the paint and I have to constantly clean after I've had company. I've seen this done and the effect is stunning. Since the bar is in the kitchen area, I'm using the same backsplash, and John agreed it would look great and he will do the job as soon as I obtain the additional tile. John's work came in at his original quote - with only the addition of the pencil trim, grout and sealer for a total of less than $50. John and his helper did not leave my home until everything was as clean as when they arrived. And he did not accept any payment until the job was done and I was satisfied. And, I was . . . an exceptionally happy and satisfied customer!! As I mentioned, I will use John Gaskill and Two Guys Tile & Design again!

John completed a similar job for us about 7 years ago and did a wonderful job. I hired him without screening other contractors based on that good experience. Below I will provide a summary by grading category: Overall Experience : I gave John a C simply because he did not complete the job he committed to. I will provide more detail below. Quality: John gets an A here because he does high quality work. He also has good creativity and vision and is very helpful with design ideas. Price: I gave him a B. His prices are mostly in line. I have had prorated quotes from 4 licensed contractors to finish the work he started. Some were cheaper and some were a little higher. Responsiveness: I gave him a B. John is reasonably easy to reach and responds appropriately, although not always promptly, to most text messages, emails, and calls. Punctuality: i gave him a D here because this category and the next speak to why John did not meet our expectations on this project. We experienced multiple delays, excuses and no shows for work that I will itemize below. Professionalism: I gave him a D and I believe that this is being generous. John and I disagreed and argued at the end when I challenged him on the multiple delays and pace of work. He did not respond in a professional manner. He took it personally and reacted defensively rather than taking ownership and working to correct the issues. It is accurate and fair to say that he and I were both upset and had a final heated conversation on the phone. I became most upset, and very surprised, when he indicated he would just come to get his tools to pack up and leave before laying the first tile. Even after a more calm period of discussion, I gave him the opportunity to reconsider, start fresh and finish the job. I explained to him that this was not personal, it was business. I told him I didn't desire to start over and research new contractors. He chose to keep it in the personal realm and declined. Below I will detail all of the delays throughout the project. June 10: Day 1-Demolition: John emailed and made the unilateral decision not to work because of rain. The stated reason was that he didn't want to track mud in our house. I thought this was odd, thinking that there are paint contractors begging for inside work because they can't work outside with all the rain we've had in Mecklenburg county. We have a garage and driveway. There would have been no mud. Most contractors put down tarp or plastic and/or remove their shoes. I accepted his reason however and responded OK. June 11: Day 2-Demolition: I received an email with "Emergency" in the subject line. John said that he had a family emergency and had to fly Indianapolis for a personal family issue. I was given no timelines or specifics, only that he was requesting leniency. A few days later he called me. We talked and agreed that he would start the demo on June 20th. While the delay was an inconvenience to us, I made it clear to John that I understood and we would stay the course with him. I told him that I hoped all was well with his family and that I would see him on the 20th. John did complete the demo on June 21st, taking 2 days. June 28: in Prep for tile phase: John called to tell me that he couldn't get a sitter for his kids and couldn't work. Around this time I let John know that we had a planned vacation starting July 8th and we first began discussing timelines as an issue. John asked if he could work in our home while we were away on vacation for a week. I politely told him no but thought this was unprofessional. I wouldn't allow that for any contractor unless it was a family member, and probably not then. He later brought this up as a "delay on my part" which, again I thought was extremely unprofessional and insulting. July 12 Date agreed to resume after vacation: John and I agreed that this was a firm date to resume. The day before he sent a casual email putting me off until Monday the 15th stating that another job he was working on went long and again referred to my delaying him with vacation. We spoke and he understood my expectations clearly at this point that I wanted the job completely finished by Friday 19th. He agreed to this. July 15 New date agreed to resume: John was to pick up and deliver tile as agreed, and said he was going to do final mud work in the shower before starting tile. The first thing he asked for was permission to work on Saturday the 20th in case he needed the extra 1/2 day or so. I reluctantly said yes. He showed up at 9:30 to drop off tools and left for the tile store. At 2:30 pm he had not started working in the bathroom. He claims he made 3 trips to the tile store and that his truck broke down. Perhaps this is accurate. I was at the point where it didn't matter and I didn't bother trying to verify it. The tile and supplies sitting in my garage, however, would have easily fit in my mid sized SUV in one trip. Frustrated, and having lost most of another day, this is the point where I challenged him on his efficiency, the progress and pace, and he quit. I stand by the above review. While I fully expect John to read and refute it, it is accurate. I am fairly certain he will blame this on me and not accept responsibility. He has already said as much in our conversation. Also worth mentioning, the plumbing rough in and sheetrock repair work were done as planned in the middle of the project in 3 days (June 24-26th). These were the only scheduled "no work" days for John during the project. In spite of our negative experience with John, I would still recommend him for tile work because the quality of his work is very good. I would simply advise other members to have a firm agreement with him up front on very clear and specific expectations for timeframes of the job. We were inconvenienced with repeated delays on this job that was set to begin on June 10th and was barely 2/3 of the way finished on July 15th. We were then faced with the inconvenience of starting over mid project.

John arrived on time three days in a row and completed setting, grouting and sealing our backsplash. He did fantastic work and we are very happy with the results! He was very careful to not damage our new cabinets/countertops/flooring and cleaned up everything when he was done each day. I highly recommend Two Guys for any tile work and will happily use them again!

John did a superb job of tiling our backsplash in our kitchen. He took a cream-colored "blah" wall and created a mosaic of diamond-shaped marble tile with small dark squares as a contrast. Because of the shape, there had to be many cuts of the tile to complete the pattern. His assistant, Len, helped with the cuts and the grout. John also enhanced the kitchen with a mirror image of the backsplash across the room at our built-in desk. It is very unique and draws your attention to both spectacular pieces of work. We enjoyed his sense of humor and his attention to detail. We can not wait for him to eventually re-do our master bath.

John does great work end to end, the tile was laid perfectly as well as grouting and quater round. Would recommend!

John was punctual, easy to work with, very communicative, and kept the work space very neat and clean. The results are wonderful!

LADIES, IF any OF YOU ARE WORRIED ABOUT A TILE MAN TO COME IN WHEN YOU ARE ALONE....FORGET IT. tHIS IS ONE OF THE NICEST MAN I KNOW!!! CALL TIS COMPANY FOR AND AND ALL TILE WORK

They are excellent. My overall experience with them has been good.

John was quite a pleasure to do business with. He did an exceptionally great job for us on this demolition and construction of a new shower. He worked according to spec, stuck to his estimates, was creative and collaborative in his design ideas and delivered a marvelous masterpiece in the end. We are quite pleased with the results and know our repeat guests will be delighted with this change! We would not hesitate to invite John back for additional work. You should give him a try!

This was a great experience from top to bottom. We needed someone to install a tile backsplash after installing new granite countertops in our kitchen. John was a real find. He was knowledgable, thorough and a real craftsman from start to finish. We couldn't be happier with the result, which was beautiful. We would not hesitate to recommend him to anyone. Pictures on request.

I emailed a request for quote to 2 companies. John Gaskill of Two Guys Tile & Design responded by phone within 2 hours. John was polite, friendly and personable on the phone and we scheduled a mutually convenient day and time for him to come by my house. Since I wanted to get the project started as soon as possible, I was happy that John was willing to drive across town the very next Saturday afternoon to meet with me. He confirmed the appointment on Saturday morning and again later on as he was leaving his prior appointment, giving me his ETA. John arrived on time and following his inspection of the job site, we discussed materials, suppliers, scheduling and costs. John understood exactly the look I wanted to achieve and suggested a couple of options in materials. He was very pleasant and I felt comfortable with him, a critical element any time I hire someone to work inside my home. We reached agreement on the cost of the work and the date for the work to be performed (actually, 2 days of work with completion on a Saturday so that I would only have to take one day off from my job). John drew up a contract on the spot and provided me with list of the materials and quantities he would need. When I encountered a delay in receiving the materials, John was very cooperative in re-scheduling. When John arrived to start the job, he very patiently and kindly explained that I had purchased the wrong type of trim for my application. I thought that meant another delay, but he called a local supplier and arranged for the correct trim to be ready for me to pick up while he started setting up his equipment. I'm a bit of a DIYer and John indulged my questions and constant observation as he worked. He included me in all the design decisions as they arose, explaining the options and demonstrating the different layouts so that I could get a better idea of the finished effect. He worked steadily and quickly, but took time as needed to make adjustments to satisfy his artistic sense and mine. He was considerate of my home and property and even reassured me when he knew the job was about to get a little messy (and he was right - grouting is messy but cleans up easily). He left my home neat and clean on both days. He finished when he said he would, shook my hand and left me to admire the pretty new backsplash he created in my kitchen. It's exactly what I wanted and I am thrilled! I would not hesitate to call on John again for future work and recommend him with confidence.

John Gaskill, owner, responded to my request for an estimate promptly and efficiently. He was very thorough in finding out exactly what I wanted and was very helpful with his ideas and suggestions of how best to accomplish the project on my tight budget. It was apparent from the beginning that John takes great pride in the quality, design and craftmanship of his work. John kindly took on the responsibility of helping me with design choices including choosing tile based on my design/color and price criteria and bringing me samples to approve. I approved his first sample! He also used his experience and artist's eye to suggest a pattern layout that I was thrilled with. John kept me well informed during the entire project of what was happening... before, during and after each phase of the project. The project ran smoothly with the exception of some delays due to unexpected family medical circumstances beyond his control. I did not have a problem allowing John the time to deal with his children's medical issues while his wife was out of town, but John was quite mortified that he wouldn't be able to complete the project by the specified date . It bothered him so much that he offered to re-install the shower door for me gratis. He and his assistant spent three hours accomplishing this AT NO CHARGE, and they did an excellent job.

excellent!! His work was meticulous and his ideas were very creative. Everyone compliments how great our kitchen looks and we are very pleased with it. He definitely went the extra mile to ensure that we were pleased with his work

John was a pleasure to work with. Very patient with ever changing scenario's presented to him. Listened and gave helpful input in making decisions that worked best for our need. Very good eye for detail and design. Day one, the day of the estimate, John showed up gave very competetive quote. When he showed up to do the job, we had completely changed the tile and layout on him. Made a little adjustment for extra time new design would require, and we were on our way. Layed out pattern on my driveway, which, AGAIN, we changed after seeing it laid out. Rather than throwing a fit, he seemed more concerned that we would be happy with final job. We were pleased with end result and intend on getting quotes from John on future jobs. Go Sabres!