The Hearth & Patio

Perfect. Very professional and responsive.

I can't say enough about the excellent Customer Service that Jeannie provided us. We needed an outdoor dining set and Jeannie showed us several different options to choose from. I decided against using an on-line box store website due to poor quality issues, we needed something durable that could sit outside year-round and not worry about the harsh elements of the weather and something comfortable. Jeannie showed us a line by Patio Renaissance, we decided on (6) Dining Chairs from the Greenville Collection and (1) Dining Table from the Hampton Collection. It is absolutely gorgeous! We love it! Jeannie was able to have it delivered from the local warehouse, based on our availability or schedule for delivery. The delivery guys were very nice and cordial. We give Hearth & Patio, on Monroe Road, the entire experience from shopping with Jeannie to the delivery guys, an A+++!!!

I was pleased with the quality of products and professionalism/ customer service I received.

Very efficient and friendly service at the store. Service person who installed the following week was on time and also very efficient in removing old and installing the new logs, and especially helpful in explaining how to turn on pilot light, etc. He even suggested using my iPad to video the instructions. Great idea! Days are still hot, so I haven't actually used the logs yet. This coming winter will be the true test as to how pleased I am with this purchase and product.

They showed up the first time without confirming the appointment and it was unclear when the appointment was and then they never showed back up again. When I called them, they had lost all the information and was supposed to come back and get it again, and then we never heard from them again.

prompt and courteous, all done well

Very good experience. Received great help in the store in deciding among the many options available for my fireplace. Installation also went very well and the logs look great!

They put me in touch with a subcontractor who does work for them. We met him out a the new house (under construction) a couple of weeks ago. Very nice guy and we felt comfortable with his ability to do the work. The next meeting was scheduled at our current house so that he could see the mantle we wanted to install. It was delayed by a week because "he was out of town". The day of the rescheduled meeting, he was supposed to be there between 10-11. At 10:45 I called the store and was told that he was still out of town (there had been a death in the family). I was very upset, but less at the subcontractor than the store. Why didn't they call me? I was told "I just found out myself". Either they lying or they are horrible managers. Regardless, I rescheduled for today ("he will be there first thing in the morning" (9-10)). It is now 11am. He was a no show and there was no call from the store. I am done with them and I recommend you consider someplace more reliable as well.

Installation was prompt, accommodating, and efficient. The logs themselves have given us lots of pleasure and look the most like a woodburning fireplace.

They called to let me know they would be late, but I had already left to meet them, other than that, it went perfect. Installed Buckstove insert and chimney ss pipe, did not scratch mantle, centered and installed per code. Very friendly and informative installer (2nd part contractor). Not much room to barter on price.

Unfortunately, this is where the positives stop. After the appointment time came and went with no one showing up and no phone call, I called Brandon. He offered a rather weak excuse as to why the contractor didn't show and assured me they would follow-up to reschedule which I was willing to do. Sadly, no follow-up call or communications.

I called Hearth and Patio to get information on servicing my existing gas logs. Don quickly arranged for the service tech, Mike, to come. Mike was knowledgeable, professional and determined the problem(s) without delay. I would recommend the company and Mike!

I purchased a Buck Stove wood-burning fireplace insert from Hearth & Patio on Monroe Rd. Installation of the unit is contracted out, and I was very fortunate to have Nick Cox and Gary Claflin from "Hearth & Patio Installations" as the installation contractors. They arrived on time to install the full-length chimney liner and the wood stove into my existing fireplace. From the minute they pulled into the driveway, through the entire installation and to the final testing of the unit, Nick and Gary were friendly, professional, courteous and helpful. They are both extremely knowledgeable about fireplace installations and taught me how to use my new unit. They even left me contact information in case I had any problems or questions afterwards. If I ever have fireplace or chimney questions or maintenance in the future, I will definitely call them.

They have been locally owned and operated for a long time in Charlotte so they already came well recommended. The customer service is great and they were very accessible. They offer some very good sales throughout the year. They offer prompt safe delivery of their products. They offer very good quality products.

Excellent experience. We had been debating updating our existing fireplace which had old and ugly gas logs and an outdated, poorly installed door. Shopped around a bit and decided on Hearth and Patio mainly because they carried a much higher quality glass/screen door for the same price as lesser doors elsewhere and they did their own installation of both the logs and door. Cindy, the salesperson at the Smith Corners store was wonderful. She knew her products , made excellent suggestions, and was able to accomodate our somewhat tight time schedule. Chris, our installer, was on time, pleasant, and efficient. The first night we used the new logs, which have a remote control start, the flame went out after about an hour. We shut off the gas (who wants to take a chance with this!) and called Cindy the following morning for advice. She arranged for Chris to come out the next day to check everything and see what went wrong. No charge--no question--no "attitude". Chris determined that the control inside the hearth got too hot and the system shut down as a safety measure as intended. To prevent this from happening again, he suggested that we purchase an inexpensive insulating decorative pinecone or wood chip to keep the control from getting so hot. We went back to Hearth and Patio, spoke to our friend Cindy who called Chris to make sure she knew what he had recommended. $21.00 and we're back in business--logs staying on and looking great and a beautiful custom door that looks terrific. Hearth and Patio is a well run business with associates that clearly care about their customers .

It went well. Everything got in there and we love our gas logs.

Several visits to stores shopping, and then about 3 to Hearth & Patio. Spoke with Cindy Marze the first visit, and always requested her the next time. Extremely helpful, good memory, did not try to sell me something I didn't need. The part I wish I didn't have to say - the installers showed me how to turn on, I didn't remember, so Cindy actually made a housecall to show the idiot how to operate the control. Need to be careful if calling the store on Monroe - they didn't seem to like telling me Cindy is at Smith Corners store. She is great.

Our sales person, Donna, was extemely informative and helpful in making our selection very easy. Installation was great - Mike was punctual, professional and an overall pleasure. We were extremely pleased to have a functioning fireplace for Christmas!

I called Hearth and Patio today and instead of coming out and charging me they walked me through some steps on the phone to fix a simple problem. Awesome and honest. I really appreciated their honesty!

I went EVERYWHERE shopping for patio furniture, from bargin basement to high-end. Hearth & Pation was extremely fair in pricing, I gave them my budget and together we found a way to get high end furniture for the best price possible. When comparing prices on the same pieces, they came in well under their competitors.

We wanted to get gas logs for upstairs and downstairs fireplaces that were situated in the center of the house. This required gas piping to be run from the furnace room to the fireplaces . We got four estimated for the gas lines alone and went to Hearth and Patio to look at logs. Their selling point was that they had plumbers who would put in the lines as well as install the logs that we purchased there. Their price was midrange and considerably lower than some were for running the gas lone alone. One of their plumber gave us an estimate, but another came out to do the job. He did not realize how complex it was, but worked through it, an did a superb job. My problem was not with the workmanship but with the communication from the office. We were told when the plumbers would be there, but they would get held up from aprevious job. We would be told someone from the office would let us know when jobs would be done but would not hear anything and have to call to find the time. Those being the only negatives, we are very satisfied on cold winter nights and wish we had done this years ago. I would definitely go with Hearth and patio again.

The whole process went very well. I was very pleased.

Everything went fine. Mark is extremely pleasant and helpful. He explained what was happening and why, and after he cleaned the pilot, he not only explained to me how to start them up again, but he wrote down step by step directions. He said the pilot might go out again in a month, two months, a year, etc. So far, so good.

We are not very satisfied with the stove as it smokes a lot. I called them back to inform them and he told me that the location that I live has a down draft problem and he did agree to come and look at it but did not show up as decided. He then showed up on a time when I was not at home when I had clearly told him to come after 4 as I had to take my car in. I think it was not installed properly at the back. The quality of the service has been very poor. I yet have to talk to them about all this and I m hoping that they come back and fix it. I would not recommend them.

The showroom had a very nice selection and the sales associates were extremely helpful. I was able to schedule installation for less than a week after I purchased the logs. When the installer tried to hook up the logs to the gas line that ran to the fireplace, he discovered a contractor had actually disconnected the line to the fireplace a few years ago. The installer was able to move his schedule around for the following day to come back to my house to re-connect the line. He did a great job and was very friendly and courteous. The $1000 included the logs, a hood, a screen, installation, and the additional work to extend the gas line.