Superior Cleaning Service, Inc.

I bought a big deal with this company because I needed two small bathrooms cleaned at a rental property. The experience was ok, but there was a scheduling issue where the crew did not show up when they were supposed to. I called the manager and she was very professional and friendly. She immediately called a crew out to my house and took care of the issue. I would have been satisfied at that point because I know scheduling mistakes happen, however when two women showed up at the house they did not have a lot of the basic cleaning supplies required to clean a bathroom, including mops. They used my tenants paper towels for cleaning, which I had to replace and when they left the clean was only so, so because of the lack of proper equipment. This may have been an off day for the company because when I researched buying the big deal they had strong reviews.

Arrived late, performed a fair job on the bathrooms but did a poor job on the floors. Did not perform adequately on vaccuming floors and did poor job mopping floors.

everything the women cleaned was spotless. I would use this company again. Mercedes called and explained the reason I was unable to reach her.

No service was provided and my money was returned.

Let me start by saying the call I received this evening from Mercedes was, quite frankly, the most unprofessional interaction I ever encountered. I, too, bought the Angie?s List deal a few months ago. I did not have any problem with a response or scheduling, as other reviews have noted. The staff that worked in my home was lovely and very thorough. For these reasons, I requested a quote for monthly service. At this time, her son, Cristian contacted me letting me know he would be handling my account. Cristian provided a quote: ?At once per month, we could do the top to bottom service for $160 (the entire house). It would take us 8hours (2 girls 4 hours each), and I would give you a discounted rate of $XX per hour. We can also customize your cleaning, for example, leave certain areas out, or just purchase a certain amount of time such as 4 hours and rotate choirs each visit. ? Once he confirmed that I would be able to scheduled for Friday afternoons I agree to start using them monthly. The first cleaning was fine aside from the fact that they stayed 3 hours instead of the 4 hours I was quoted. I contacted Christian to clear up the confusion. I also wanted to see if it was possible to always have the same staff so I would not have to explain everything each time. He apologized for the error and said that I would be credited the time. He also said he would do his best to have the same staff each time. We had a few other correspondents confirming time and staff a few days prior to the 2nd monthly cleaning. Two completely different workers arrived on time. As I was explaining again to not use a bleach product on my natural stone they told me they were scheduled for 2 hours rather than 4hours. I could not reach Christian to discuss so I contact Mercedes. Although I have all of this in writing, Mercedes insisted that she was confused and that the email was unclear. When all was said and done, she had the workers stay for 4hours. I had them focus on the 1st floor. I talked through my list of priorities. I really wanted the kitchen, floors, cabinets fronts, refrigerator and the dog nose smudges cleaned off the windows. They did a wonderful job. On there way out they asked me if I wanted to look around. I said that wasn?t necessary. I thanked them for doing such a great job. They were gone by 1pm. That evening, I received a call from Mercedes. She asked me if I made the workers clean the refrigerator and windows. I told her I didn?t make them I asked them. She then proceeded to accuse me of taking advantage of her staff by making them do this. When I said I wasn?t aware that they were not supposed to do this and asked why they didn?t explain it to me or have you call me to explain. She reminded me that she told me during our initial conversation (3 months ago). I said I didn?t recall but that apparently I made a mistake. I also said that I didn?t appreciate the fact that she was so accusatory. When she kept talking over me, I did raise my voice to get a word in. She then accused me of screaming at her. I took a deep breath and I asked her again why she didn?t say anything earlier when I (and the staff) talked to her on the phone. She proceeded to tell me that I should have know, everybody knows this and that it was on the website (I couldn?t not find a clear statement of this). I asked if it was possible that I might not have know or remembered and wouldn?t it have been better if she just called and explained this to me rather than accuse me of treating her staff poorly and taking advantage of them. She said she had a right to voice her concerns. That she does. I said I would be in touch with Angie?s list. To which she informed me that it was fine because she would have a chance to write a response as well. End of conversation.

Excellent! Appliances were in bad shape upon move in, and these ladies did a great job of bringing new life into appliances with a cleaner appearance. House felt much better after the cleaning. Very pleased with the service, and would schedule again in the future!

Very thorough and professional. The cleaners were an hour and 1/2 late though.

I did not read in the "BIG DEAL" offer that I had to supply cleaning supplies to avoid additional $15 charge. For this reason, I rated "Professionalism" at B rather than an A. On other reviews, I've read the same thing. This is the one thing I want to make clear so future customers won't be surprised when they are told this after purchasing the deal The quality of work provided by the two employees was excellent. It's wonderful to enter the weekend with most of my house clean.

The company itself was very responsive to my purchase of their deal special.....and when i had to reschedule due to a personal issue. The young ladies who came were very nice, polite and set right in to work on the areas i had specified. they did a great job and it only took 2 hrs........was disappointed that i couldn't use the other 2 hrs on a different day!

I originally emailed my information to Mercedes. When she did not call me, I emailed her again and told her that I wanted only the downstairs of my home cleaned because I knew the entire house would take much more than 4 hours work. It never occurred to me that I needed to specify a deep clean or a general clean or specific areas or things I wanted cleaned. I think that if I had spoken with Mercedes beforehand I could have told her exactly what I needed done and the girls could have finished in the two hours. I was very pleased with the work and I will probably use them again. Next time I will know that we need to get all the details worked out in advance so there won't be any surprises.

It was a special of ninety-nine for four hours of professional cleaning. There were two women who stayed for two hours and we were there and basically they were cleaning cabinets, shelves and doing some windows and dusting off some window sills. They were ahead of time. They did a professional job. None of the services that they provided for me was in any way inadequate.

After a couple of delays we finally got the cleaning scheduled. Mercedes called me to "interview" me about my house. She asked me how big the house was, how many bedrooms, bathrooms etc. She told me that 4 man hours (2 workers for 2 hours each) would not be enough and the workers would determine how much additional time was needed when they arrived. Two women arrived at 8:15 AM. They had the most minimal equipment I have ever seen - a bucket and a couple of dusters. They didn't have a vacuum cleaner and asked to use mine. They cleaned both bathrooms and the kitchen. One swept the living room (only in part as no furniture was moved and there is still dust under the chairs). They finished around 10:25 and I checked and found that they had neither dusted nor vacuumed the bedroom. The "leader" called Mercedes who told me that all I had paid for was 4 man hours. Evidently she forgot that I told her that if they needed more time, it wasn't a problem. The discussion went on for a while and Mercedes told me I owed her $28 for the additional 1/2 hour the team spent. I wasn't up to arguing so I paid. When I checked the work done I found that the bathroom cabinets were NOT wiped down, only one throw rug was vacuumed, the other was ignored. NOTHING was returned to it's original place. My hair dryer was missing - one of the workers took it upon herself to put it inside a cabinet. In the kitchen, the stainless steel appliances and the interior of the microwave were cleaned but none of the cabinets were wiped down. I know there are lots of folks happy with Superior Cleaning, but I'm not. I didn't get what I paid for. I have had other cleaners in on Big Deals and found them to be way more thorough. Response from this company is equally disappointing. First off, I do not have 5 dogs and 3 cats. Cats were contained in a room they did NOT touch in any way. Dogs were kenneled and kept out of their way. They did NOT bring a vacuum into my home. The response from Mercedes tells me nothing. That she rescheduled my cleaning is part of doing business.Mercedes already knew there were animals here so why complain about it now? I also did not hover over the two cleaners as Mercedes intimates and my conversation with them was limited. After doing a marginal job, at best, she demanded another 1/2 hour during which NO work was done, only telephone conversations and a discussion about what I paid her to do. When I spoke with Mercedes I told her I didn't care how long it took (time and money were not a problem for me) but after 2 hours, they were ready to leave. No dusting in the bedroom and very marginal cleaning in the kitchen and bathrooms - not one cabinet was wiped down. Sad but this lady doesn't have the faintest idea of truth.

Mercedes initially contacted me and asked specifically which areas of my house I wanted her company to focus on upon their arrival. I emailed her the information, because she wanted to make sure her team was informed and she wanted to make sure I was satisified. Her staff did an excellent job and I'm thinking about having them clean on a regular basis. You will not be disappointed with their service.

Two ladies arrived on time and worked quickly and non-stop. They did a wonderful job.

I was very pleased with the quality of the cleaning. My whole home looked and smelled clean and fresh. I would definitely use this service again.

Because I purchased the Living Social Special, I'm sure this company was bombarded with calls so it took a while for someone to get back to me about scheduling, but I couldn't be more pleased with the service I did get. I've had many house cleaners come in the past but no one has left my home feeling as clean as the employees from Superior Cleaning. I did pay for the additional hour (beyond the 4 hours that the coupon covered) so that they could finish but I can attest that both cleaners worked very efficiently and didn't waste a single second. Most of the time I end of having to go back and clean areas that other cleaners missed (a dusty shelf, or a cobweb on a ceiling or in a corner..) but I can honestly say that I didn't see one area that needed to be cleaned still after they left. I even noticed one of the cleaning ladies thoroughly cleaning all the wood on each dining room chair. They went above and beyond what most do. My house (including the kitchen and bathrooms) hasn't looked felt this clean in a very long time. I will definitely call them again. Thank you.

Met owner on Wed 1/9; reviewed how cleaning would be performed and pricing. Owner suggested buying discounted hours to reduce overall cost. The cleaning was performed the following Monday and took a little longer than the estimate. I was quite satisfied with the results and would use the service again if needed.

The ladies did a superb job. The house was spotless and immaculate for our move-in the following day. I scored Superior a 'B' on punctuality because there was a mix-up with the start time for Superior. The ladies did not arrive after approximately 20 minutes, so I contacted the owner of Superior Cleaning. She answered her telephone immediately, apologized and explained the reason for the delay in their arrival. The ladies arrived approximately 1.5 hours later due to a scheduling error and the owner only charged me for two man hours of service. The owner was very responsive, friendly and had great service recovery. We will use Superior in the future because of their excellent service and attention to detail with cleaning.

The team of 2 worked very fast to get our house ready for the holidays. We provided the cleaning supplies and they understood where to use specific cleaners and did not make any mistakes. The seem to be very customer centric. I have not tried them on a regular service as of yet.

We were preparing for my wife's parents driving down from another state for an extended stay. I wanted to make sure things were not more stressful with the holidays, visitors, etc... We had also gotten some bad news from the doctor regarding my wife, who, for the time being is unable to perform large amounts of work and my time was limited due to work, kids and running errands after work. Due to my wife's illness, she is not able to drive for at least 6 months. My wife and I were both extremely pleased with both the courteousness and professionalism of Mercedes and quality of cleaning performed. We have already followed up with Mercedes regarding regularly scheduled cleanings due to the positive experience we had. i would highly recommend this service/company.

She did a very good job. She came in, introduced herself, asked about the cleaning supplies and cloths and then quickly went about her job. I would definitely consider using this company again.

I called the company four different times in the three weeks since I bought the Deal, but I never heard back from them. I will get a refund for the Deal and go with someone else.

It took forever to schedule. They did not use their own cleaning products-- we had to supply them which was not advertised in the Angie's list prepaid deal. They did not finish cleaning the entire house and we were told it was $25 per hour for hem to finish, none of which was made clear in the promo. There was still dust on everything when we got home. Even at the discounted price it was not worth the money.

I have been using Superior Cleaning now for a couple of months. Mercedes, the owner and manager, is very professional, responsive and easy to work with. The first time they cleaned for me they did a "deep cleaning." My house sparkled from top to bottom. Her workers now come every other week and are always punctual, professional and thorough in their cleaning. The same two workers are assigned to my house which makes the process go smoothly. Once during December, at my request, due to a Christmas party at my house, Mercedes rearranged her entire schedule to do a special cleaning for me. I would certainly recommend Superior Cleaning to anyone who wants a clean house!

This was a gift for my daughter. The quality of cleaning was below average. My daughter wanted the bathrooms cleaned first but never cleaned bathroom. Will not use this service again.