Superior Cleaning Service, Inc.

Overall, I would say they did a fair job with the cleaning.  On the moving out cleaning, they were 2 hours late, because they could not find home despite my attempts to give them directions.  I had to ask them to go back and re clean two of the toilets.  They did not clean the insides of the cabinets and the floors were not cleaned as well as I would have liked.

I purchased Superior Cleaning's Big Deal...4 hours of housecleaning for $79. Mercedes arranged for Carla an Gabby to come to my home on 4/22/13. They arrived promptly, we talked about what needed to be done, and they went right to work. They were excellent. I was pleased with their work.

Superior's work was thorough & impeccable.  And would recommend them.  We tend to be more interested in quantity than quality generally.  So, for the money, would likely use another service in the future.

The job went well, they did a really nice job and worked hard for all four hours. They identified the spots that needed extra attention and even had some time left over where they cleaned a few things I wasn't expecting them to be able to.

Over all it was a "fine" job. They did call and have to reschedule our appointment due to staffing issues. When the girls came they were quick and got the job done on time. I was a little disappointed with the dusting job they did. I did not feel it was as thorough as it should have been. They fluffed all the towels and tissue boxes and made it look nice but I would have rather had them spending the time on other cleaning.

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It went well with the cleaning, setting up appointment took more time.

Overall good.  They missed several big surfaces that I had to clean myself but, again, overall ok.

I purchased a Big Deal and contact Mercedes who was very kind and responsive.  She worked with me on the dates that I needed.  She was very upfront with explaining her staff would do what they could in the allotted time.
I had a very long list of items to be cleaned and she worked with me on the prioritization.  As it got closer, Mercedes made sure to call me to confirm and to again stress the girls would do what they could.
The staff arrived on time, as scheduled and got right to work.  Although they were not able to finish my list, the work they did was good.  On that day, Mercedes phoned me to explain what they would not be able to finish and asked if I wanted to get more time.  I declined but not due to anything on their part.

Did not show up on the scheduled date; I called to reschedule; rep was argumentative and discourteous. She told me I had to provide all cleaning supplies and equipment, and only a certain brand. When I advised this was not in the ad, she continued to argue. I only allowed her in my home because I had already paid. And then she was three hours late. I will never use her service again.

Satisfaction everytime!!

They did all the cleaning. The only thing they didn’t clean were the ceiling fans but I did not mention that to them. I have no complaints. They did a wonderful job.

Superior Cleaning Service Inc. was very thorough. What they did, they did well. They were hard workers.  

They did a mediocre job and seemed to be killing time until the 2 hours were up. We ended going back over what they did. Can not recommend them.

I purchased this special and send an email to the email supplied but received no response about my purchase.  I then reached out to the company by phone and she said the email was not working at the time, so I don't think I would recommend email as initial contact.  I spoke with Mercedes (owner) by phone about 4 days after I made the purchase in an attempt to schedule first cleaning.  We were able to later finalize a date by email. I had read previous reviews about wood floors and size of the house so I  wanted to supply Mercedes with some information about my house and the time it may take to clean it.  I made her aware that I had hardwood on entire bottom floor and bathrooms would need deep cleaning.  We had a disconnect about the time and work to be done.  We were able to clear things up after a few conversations, but I think some of this could have been avoided if their were a brief survey about your home, especially if there is no prior walk through of the house. The apt was scheduled for 8am and the staff arrived only a few minutes after which was not an issue. I was pleased with the work the ladies did.  I was not in agreement with the amount of  time used from my 12 hr special  but Mercedes was accommodating in this situation when I expressed my concerns.  I have security system that logs entry, exit, etc and there was an issue the ladies not being able to get the garage down,  which was all a part of the original time, times 2 ,as there were 2 people working.  So I am happy to say we came to a compromise. Owner was responsive and professional. I learned that time starts when they walk in the door to when they exit for the last time.

The owner is very responsive.  They do a thorough job and do what you ask. 

the service was good

This was a terrible experience.I was not going to write a review because I thought this was maybe a one time mess up on their part, but DiCi cleaning services' consistent incompetence has left me no choice. First, I waited at home all day for them to show up for a cleaning service, for which they never showed up. They apologized offered me 4 free hours of service and then rescheduled for Friday. Friday comes around, we have guests coming in to town at 7pm and AGAIN I wait at home all day when finally one cleaning woman shows up at 5:30pm. Our guests are arriving soon so I told her to leave. Again, DiCi apologizes and offers 4 more free hours of cleaning. So, they finally show up (2 hours late) for the third try at this, clean the house, but in the mean time throw out a broken spoon rest that I was intending to fix, knock olive spears into our garbage disposal, which later clogged the disposal and ruined the spears. When I wrote to them explaining the damages, they just didn't write back. So, I figured what the h***, I'll just let them come back one more time for a free cleaning and then that's it. The next time they did get here ( late) and cleaned well and nothing broke. Then, a week later I get an email to schedule another service that I very directly refused, but guess what, they showed up anyway. We turned them away and NOW I just got a call to collect payment on that last service that I refused, nor scheduled in the first place. I'm usually a pretty nice, understanding person who realizes that everyone screws up a little sometimes, but their consistent inability to schedule and manage a business has led me to write this review. Angie's List is insane for rating this business so high. In fact, I'm also canceling my Angie's List subscription. Terrible!

Overall I had a really good experience with this company and have continued bi-weekly service with them.
My experience:  I contacted the company via email telling them I bought the 4 hour deal on Angie's list and I explained what I wanted done around the house.  Cristian responded promptly to my request and was able to get  someone scheduled within a few days to come by and clean. A quick turn around was important to me because I was 9 months pregnant and due any day :)  
On the day of the scheduled service Pam arrived right on time and was very personable.  She listened to what I wanted done, and cleaned everything very thoroughly. My blinds, floors and everything in between never looked better!  I was so happy with the service that I decided to continue with them on a bi-weekly basis.  I am very happy with their prompt responses and professionalism.  Pam is great and I am very happy I contacted this company.

I bought a big deal with this company because I needed two small bathrooms cleaned at a rental property. The experience was ok, but there was a scheduling issue where the crew did not show up when they were supposed to. I called the manager and she was very professional and friendly. She immediately called a crew out to my house and took care of the issue. I would have been satisfied at that point because I know scheduling mistakes happen, however when two women showed up at the house they did not have a lot of the basic cleaning supplies required to clean a bathroom, including mops. They used my tenants paper towels for cleaning, which I had to replace and when they left the clean was only so, so because of the lack of proper equipment. This may have been an off day for the company because when I researched buying the big deal they had strong reviews.

Arrived late, performed a fair job on the bathrooms but did a poor job on the floors.  Did not perform adequately on vaccuming floors and did poor job mopping floors.

everything the women cleaned was spotless. I would use this company again. Mercedes called and explained the reason I was unable to reach her.

Let me start by saying the call I received this evening from Mercedes was, quite frankly, the most unprofessional interaction I ever
encountered.
I, too, bought the Angie?s List deal a few months ago.  I did not have any problem with a response or scheduling, as other reviews have noted.  The staff that worked in my home was lovely and very thorough.  
For these reasons, I requested a quote for monthly service.  At this time, her son, Cristian contacted me letting me know he would be handling my account.  Cristian provided a quote: 
?At once per month, we could do the top to bottom service for $160 (the entire house).  It would take us 8hours (2 girls 4 hours each), and I would give you a discounted rate of $XX per hour.  We can also customize your cleaning, for example, leave certain
areas out, or just purchase a certain amount of time such as 4 hours and rotate choirs each visit. ?
Once he confirmed that I would be able to scheduled for Friday afternoons I agree to start using them monthly. 
The first cleaning was fine aside from the fact that they stayed 3 hours instead of the 4 hours I was quoted.  I contacted Christian to clear up the confusion.  I also wanted to see if it was possible to always have the same staff so I would not have to explain
everything each time.  He apologized for the error and said that I would be credited the time.  He also said he would do his best to
have the same staff each time.
We had a few other correspondents confirming time and staff a few days prior to the 2nd monthly cleaning.  Two completely different workers arrived on time.  As I was explaining again to not use a bleach product on my natural stone they told me they were scheduled for 2 hours rather than 4hours.
I could not reach Christian to discuss so I contact Mercedes.  Although I have all of this in writing, Mercedes insisted that she was confused and that the email was unclear. 
When all was said and done, she had the workers stay for 4hours.  I had them focus on the 1st floor.  I talked through my list
of priorities.  I really wanted the kitchen, floors, cabinets fronts, refrigerator and the dog nose smudges cleaned off the windows.
They did a wonderful job.  On there way out they asked me if I wanted to look around.  I said that wasn?t necessary.  I thanked them for
doing such a great job.  They were gone by 1pm.
That evening, I received a call from Mercedes.  She asked me if I made the workers clean the refrigerator and windows. I told her I didn?t make them I asked them.   She then proceeded to accuse me of taking advantage of her staff by making them do this.
When I said I wasn?t aware that they were not supposed to do this and asked why they didn?t explain it to me or have you call me to
explain.  She reminded me that she told me during our initial conversation (3 months ago).  
I said I didn?t recall but that apparently I made a mistake.  I also said that I didn?t appreciate the fact that she was so accusatory.  When she kept talking over me, I did raise my voice to get a word in.  She then accused me of screaming at her.  
I took a deep breath and I asked her again why she didn?t say anything earlier when I (and the staff) talked to her on the phone.   She proceeded to tell me that I should have know, everybody knows this and that it was on the website (I couldn?t not find a clear statement of this).
I asked if it was possible that I might not have know or remembered and wouldn?t it have been better if she just called and explained
this to me rather than accuse me of treating her staff poorly and taking advantage of them.
She said she had a right to voice her concerns.  That she does.  
I said I would be in touch with Angie?s list.  To which she informed me that it was fine because she would have a chance to write a response as well. 
End of conversation.

Excellent! Appliances were in bad shape upon move in, and these ladies did a great job of bringing new life into appliances with a cleaner appearance. House felt much better after the cleaning. Very pleased with the service, and would schedule again in the future!

Very thorough and professional.   The cleaners were an hour and 1/2 late though.